We spent Hogmanay at the Garve Hotel. While there we observed what good management and staff using their skills and imagination can do to provide a first-class experience. (Are you listening Dunblane Hydro?) If good management is that which achieves results and delivers service without fuss or request then the Garve has got it right.
Our room was very clean, warm and in good repair offering us a comfortable stay. The food was more than ample in variety and quantity and served with a quiet efficiency. A special 'thank you' to the kitchen staff who were beavering away behind the scenes while others had their holiday.
Entertainment was provided each night of our stay and was enjoyed by all to judge from the reactions. To the critic who compained of the "embarassing" Haggis puppet, I can only say that over a hundred people were so "embarrassed" that they gave every sign of enjoying the act. The Panto (you had to be there to appreciate it) was an example of what can be achieved by Managment initiative and the 'Lost Boy' will be remembered by many.
What lifted our stay above the ordinary were also the little touches e.g. the glossy calendar which appeared in each room and the delivery of a bottle of wine and a packet of shortbread to each room on Ne'erday; all without charge. These acts could have been omitted and nobody would have been any the wiser but the Management went the extra mile and it was very well appreciated.
Thank you Garve Hotel and all who sail in her; you made our holiday one to remember.
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