After travelling to Sydney at very short notice for a 'puppy emergency' we found a great deal for a studio room on TripAdvisor and the Mantra websites. On check-in we were warmly welcomed, efficiently checked and directed to our room on the top floor.
The studio room was well appointed and good value for money - except for one problem.... there was signs of urine and blood all over the toilet and on the bathroom floor. I quickly called the front desk, and almost as quickly had the manager and bellhop were at our door, very apologetic and offering us a new room; an upgrade to their top room. The manager had personally checked the new room to make sure it was up to standard before the offer, again apologised and arranged for a complimentary bottle of wine!
The new room was very nice, well equipped with a separate bedroom, large lounge and separate spa and shower in the bathroom (although only equipped for two people eg two bowls, two forks, two cups etc) but with a small fridge/minibar, kettle, cooktop, microwave and sink. On request a toaster was also delivered to the room promptly.
The staff had an excellent knowledge of local facilities and restaurants etc and were able to help with all our needs. The pool is clean but fresh. Parking was only $15 - so it is cheaper to park at the hotel than any of the shopping centre paid parks if planning to have a shopping trip to the huge Westfield Parramatta (only 200m walk). We will stay at this hotel again.
Overall - room 4 stars, Service 5 stars.
Room 710 was well located and quiet. We grabbed some yoghurt, fruit and toast from nearby supermarke...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Bruce W,
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Thank-you for taking time to write a review on Mantra Parramatta. We are happy to hear that you appreciated our team’s professional service and the hotel facilities. We have addressed your concerns with the appropriate manager. Your feedback will assist us in providing a better guest experience at our Hotel.
Glad, you will stay at our hotel again; we will be looking forward to welcome you back at Mantra Parramatta.
Prashant Isidor Coutinho
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.