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“Best Staff, everything good, home away from home.” 5 of 5 stars
Review of PARKROYAL Parramatta

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PARKROYAL Parramatta
4.5 of 5 Hotel   |   30 Phillip Street, PO Box 254, Parramatta, New South Wales 2150, Australia   |  
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Hotel amenities
Special Offer
Complimentary breakfast
Ranked #2 of 10 Hotels in Parramatta
Certificate of Excellence 2014
Eden, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Best Staff, everything good, home away from home.”
5 of 5 stars Reviewed January 24, 2014

Have returned from a great trip to Sydney, on reflecting, the weather was great, Sydney in January is the time to go there, traffic flows, people seem more relaxed. Our accommodation was also superb. I am never disappointed at the Parkroyal Parramatta, from when you arrive Vicky and her team make sure the "i's are dotted and t's crossed" when it comes to making your stay a pleasant, comfortable and enjoyable one. This place is centrally located, good parking very clean, excellent breakfasts, however I think the friendly professional staff win it. You can't have the best location and Hotel if it isn't run by a wonderful homely and friendly team.
We stayed 4 nights Wed 15 to Sun 19 of January. Recommend the place unreservedly.Thanks Vicky and team, a cut above.

Room Tip: Haven't stayed in a bad one yet.
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, January 30, 2014
Dear PatEden_Australia,

Thank you for your wonderful review. We are delighted that you enjoyed your experience and that Vicky and the Front Office team provided you with the warm PARKROYAL Parramatta welcome that we pride ourselves on.

We look forward to the opportunity to welcome you back in the near future.

Warm Regards,

Michael Johnson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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409 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
Top Contributor
54 reviews 54 reviews
32 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 23, 2014

We are on route home to Melbourne after a few weeks in QLD and this is one of the better hotels we've stayed at recently.

The service on check in was AMAZING. Our room is also fantastic and the location couldn't be better.

I booked on Booking.com and we got parking and breakfast included and as a bonus a caltex card for $25. How good is that!

Super comfortable the hotel lobby and we had a couple of drinks at the Bar 30 and our bartender (female on in afternoon) made us the best drinks and even my much needed espresso martini.

We loved the hotel and never got to use the pool but from seeing it downstairs it looks great for a hot day.

You are also right amongst the action with all the restaurants just around the corner.

We would definitely stay here again!

Stayed January 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, January 30, 2014
Dear Miapeders83,

Thank you for your delightful review. Our team were happy to hear that we were home to provide you with a home away from home to break up your trip home from Queensland. Our Parramatta Fuel package is our most popular package for guests with it including accommodation, parking, breakfast and the $25.00 fuel voucher.

We are pleased that you were able to experience the hotel amenities as well as everything the local Parramatta area has to offer. We look forward to opportunity to welcome you back to the PARKROYAL Parramatta in the near future.

Warm Regards,
Michael Johnson
General Manager
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Perth, Western Australia
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 13, 2014

We stayed here for 4 nights between Christmas and New Years. Check in was fast and simple and we were in our room in our spacious Superior Corner Room in under 5 minutes. From the window we could see the Parramatta River and the Sydney CBD in the distance. The room also had opening windows which is such a nice change from the majority of hotels.

The location of the hotel is fantastic - there are a myriad of restaurants and cafes nearby to suit everyones needs, and many of them are open quite late so getting a table after 9pm isn't a hard task. It is an easy walk to Westfield Parramatta, as well as to the Parramatta River and the RiverCat.

The hotel has plenty of parking at $19 per night (including multiple exits and entries), and it is very easy to get in and out of and to have the charges settled at the end of your stay.

Breakfast was great, there is a large variety of food and drinks and food is replenished regularly.

My only negatives about the hotel would be that there is no shower curtain/door so water splashes around and makes a mess if you aren't careful, and the dining table in the hotel room only had one chair, but other than that I highly recommend staying here.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, January 19, 2014
Dear Sarah T,

Thank you for taking the time to review your recent stay at PARKROYAL Parramatta. We are delighted that you enjoyed your experience with us. We are currently looking at options to rectify the issue with the shower and also the possibility of having an additional chair placed in our guest rooms.

We were happy to hear that you were able to explore the local Parramatta area and trust that you will return to visit Parramatta area and PARKROYAL Parramatta soon.

Thank you again for your wonderful review.

Warm Regards,
Michael Johnson
General Manager
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Adelaide, Australia
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 13, 2014

We stayed at the Parkroyal Parramatta for 3 nights last week and found it to be a great experience. The staff were very helpful and nothing was too much trouble for them. The room was clean and comfortable and very quiet which made relaxing extremely easy. The buffet breakfast was exceptional with a great range of fresh fruit and also vegetable to make one's own juices in the morning. the location of the hotel was great and within walking distance of multiple restaurants, cafe's, convenience stores and also Westfield Parramatta. We would recommend this hotel to anyone looking for a great place to stay in a wonderful location.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, January 19, 2014
Dear Robynmatilda,

Thank you for your wonderful review. We truly appreciate guests taking the time to provide us with feedback of their recent experiences at PAKROYAL Parramatta and our team are delighted that your stay was a memorable PARKROYAL experience.

Our buffet breakfast in TABLE: 30 popular amongst our hotel and local guests with our chef’s station and fresh juice station being especially popular.

We look forward to the opportunity to welcome you back to PARKROYAL Parramatta in the near future.

Warm Regards,
Michael Johnson
General Manager
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Melbourne, Australia
Top Contributor
116 reviews 116 reviews
34 hotel reviews
Reviews in 45 cities Reviews in 45 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed January 9, 2014

You cant get much closer to the hustle and bustle of the restaurant strip of Parramatta. The staff were great and truly invested in providing an exceptional service. The room was pleasant and clean as you would expect from this hotel. Plenty of power points and was great to see they were close to the desk making it easier to work and recharge my many devices. I ordered room service and was disappointed in the quality of both the meal and menu, but sometimes room service is a bit hit and miss. Overall though, reasonable price for a nice hotel.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, January 13, 2014
Dear Steve_odwyer,

Thank you for taking the time to review your recent experience at PARKOYAL Parramatta. We are delighted that our PARKROYAL Associates provided you with the service standards we pride ourselves on and our hotel rooms catered to your requirements.

We would like to apologise that our Room Service menu did not meet your expectations on this stay; however we are pleased to advise that our Restaurant, Bars and Events team will be launching a new room service menu in February 2014 so we hope that you will be able to enjoy this on your next visit with us.

We look forward to the opportunity to welcome you back in the near future.

Warm Regards,

Michael Johnson
General Manager
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Perth, Australia
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 8, 2014

My partner and I had a great stay in the Park Royal Paramatta over New Year, the staff were very friendly, hotel room really nice, all the amenities you require. Close to Train Station and Ferry and very close to nice restaurants and bars. The only thing was the bar in the hotel closed quite early in the evening. Apart from that had a great stay!

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, January 13, 2014
Dear SamWilliams86,

Thank you for your wonderful review. Our PARKROYAL team are happy that you enjoyed your experience with us to celebrate the 2014 New Year! We pride ourselves on the service provided by our PARKROYAL Associates and we pleased that our team welcomed into our PARKROYAL home.

We look forward to the opportunity to welcome you back to the PARKROYAL Parramatta. On your next visit we trust you will be able to enjoy more of Parramatta and our hotel bar, BAR: 30. Recommencing in February 2014 we will have our live music on Friday and Saturday nights which is a popular attraction in the local area.

Warm Regards,
Michael Johnson
General Manager
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Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 7, 2014

Very clean room with all the commodities including daily filter coffee, milk and biscuits, comfortable bed, excellent-impeccable service from the housekeeping staff to the reception and convenient location in Parramatta. Need to add anything else?

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPRSYP, General Manager at PARKROYAL Parramatta, responded to this review, January 13, 2014
Dear Georgeliperis,

Thank you for your wonderful review. We are pleased that our accommodation rooms and amenities provided you with a memorable stay and that you were able to take advantage of our central location in Parramatta.

We look forward to the opportunity to welcome you back in the near future.

Warm Regards,

Michael Johnson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Parramatta

Address: 30 Phillip Street, PO Box 254, Parramatta, New South Wales 2150, Australia
Location: Australia > New South Wales > Greater Sydney > Parramatta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Parramatta
#3 Business Hotel in Parramatta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — PARKROYAL Parramatta 4.5*
Number of rooms: 196
Official Description (provided by the hotel):
Located on the bank of the Parramatta River, in the centre of Parramatta’s bustling business district and premium entertainment belt, PARKROYAL Parramatta offers the best of both worlds. Set in a prime location, the hotel can facilitate all your corporate needs, whilst offering a sanctuary to escape to at the close of business. When you do have time to mix business and leisure, our warm and friendly PARKROYAL people will happily share their priceless local insights on great dinning, theatre and sporting venues in Parramatta. Facilities: The hotel offers premium facilities, including an out-door swimming pool, complimentary access to Gold’s gym and a variety of rooms and suites, ranging from our standard rooms to our exclusive presidential suites. When it’s time to wine and dine, we have our own bar and restaurant, BAR:30 and TABLE:30. BAR:30 offers an extensive range of cocktails and tapas selections. TABLE:30, specialises in Modern Australian Cuisine and boasts a menu of innovative dishes created from local Australian produce. Both dining areas offer a relaxed, vibrant atmosphere complemented by excellent, efficient service from our PARKROYAL people. ... more   less 
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Also Known As:
Parkroyal Parramatta Hotel Parramatta

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