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“our easter break” 4 of 5 stars
Review of Pollentia Club Resort

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Pollentia Club Resort
4.0 of 5 Resort   |   Carretera de Alcudia-Pto. de Pollensa, km. 2, 07400 Alcudia, Majorca, Spain   |  
Hotel amenities
Ranked #6 of 56 Hotels in Alcudia
Certificate of Excellence 2014
Bristol, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“our easter break”
4 of 5 stars Reviewed May 2, 2013

We escaped the bitter cold in the UK to come to this resort it was fantastic loved every minute of it and thanks to their being a lot of German Triathlets there was a good selection of very good healthy food, the kids loved it and they were well catered for, we paid a little extra and were in the village suite.

Only negative point if you book full board there is no water included at lunch or dinner which left a sour taste in my mouth that you are then forced to buy water at the table and you could not bring your own I consider water a human right not a drink!
The kids club was lack lustre and I thought they could have done more outdoor sporting activities with the children tennis, footballl etc rather than colouring in, however my daughter really liked it and the staff were very friendly. Despite this I would rebook and go again.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PollentiaClubResort, Director de Relaciones con Clientes at Pollentia Club Resort, responded to this review, May 5, 2013
Dear Guest,

We thank you for your honest opinion, that helps us to understand what we can do better for offering the best service to our guests.

We hope to see you at the Club Pollentia once again, wanting to offer you the best!

Kind regards,

Mar Carmona
Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,288 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (293)
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Leeds
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 2, 2013

We have been to the Pollentia Club Resort several times and found it excellent. We will certainly return however with a view to giving our teenage sons experience of other countries I wondered if anyone knew of anywhere similar to this Resort with similar sport activities and quality of accomodation. ??

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PollentiaClubResort, Director de Relaciones con Clientes at Pollentia Club Resort, responded to this review, May 5, 2013
Dear Guest,

We thank you for your review! We are so grateful to know from you that you always have had a great stay with us!

Hopefully you will find a nice resort for your children!

Kind regards,

Mar Carmona
Customer Service
Report response as inappropriate
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Windermere, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 23, 2013

Stayed here 4 nights end of March to get some miles in on road cycle. Nice clean room, good beds, abolutely right for the purpose.
Good selcetion of foods at breakfast and dinner. 3 euro 25 c for a beer,great value
well placed to get into the mountains

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PollentiaClubResort, Director de Relaciones con Clientes at Pollentia Club Resort, responded to this review, April 26, 2013
Dear Guest,

We thank you for your review. It is a pleasure for us to hear from you that you liked our resort and you had a great cycling holiday here.

We hope to see you here onceagain soon!

Kind regards,

Mar Carmona
CUstomer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, Scotland, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 22, 2013

Stayed here for ten nights whilst bike training, stayed here several times before and always enjoyed it.
Always clean and tidy and the staff are very friendly.

The restaurant can be a bit bust if you go at first opening(two restaurants)

Room Tip: Not Apollo 1 or 2 as it is very close to the laundry and a bit noisy
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PollentiaClubResort, Director de Relaciones con Clientes at Pollentia Club Resort, responded to this review, April 23, 2013
Dear Phil,

We thank you for your honest review, telling us the things that you found coulb be better! This helps to us to improve our services and to consider alternatives to avoid some inconveniences.

As you tell us, you have stayed here several times. We hope to see you many more!! always to offer you the best!

Kind regards,

Mar Carmona
Customer Sevice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 21, 2013

hotel and amenities were great also food and room but be aware as I had my handbag stolen f
rom the pool area and when reported to the staff they were not very bothered about it !!
The bar staff and waiter/waitresses were more bothered than the reception staff which spoilt a very good weeks holiday, we were considering gooing back later in the year but not so sure now.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PollentiaClubResort, Director de Relaciones con Clientes at Pollentia Club Resort, responded to this review, April 23, 2013
Dear Guest,

we are really sorry about what had happened to you. In cases like this, Customer Service is always there to help!

We understand that you are not sure about coming back again. Hopefully, you will change your mind and so, we could do our best for you!

Kindest regards,

Mar Carmona
Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 16, 2013

Truth is that it is a fantastic hotel with lovely views and grounds, with more great food than you can possibly sample during your stay and a loyal staff who recognise you and treat you like returning family. There is great relaxation generated coming back every day to the luxury of the hotel after hard miles in the saddle. Its location makes it a good base for riding out to the mountain climbs and you can keep your bike in your room with you- what more can you ask for?

Room Tip: A room on the edge of the resort looking out over the bird sanctuary and towards the mountains
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PollentiaClubResort, Director de Relaciones con Clientes at Pollentia Club Resort, responded to this review, April 18, 2013
Dear Catherine,

We thank you so much for your review, as each comment means a positive for us and this is very important in order to build a good reputation on the internet!

We hope to see you here once more soon!

Best regards,

Mar Carmona
Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 15, 2013

I stayed here last September for the third year and have always loved it! The rooms are very clean and a good size, the pools are lovely and the food is delicious. The second year we ate every night in the hotel so last year decided the go all inclusive. It seems much better value than restaurants in the town, and there is a huge selection of food at the buffet, all very fresh. There are a few nice bars within the hotel and would recommend the cocktails and tapas! Activities are available if you want them although we just stayed on the sun loungers most of the week! Port de pollenca and Alcuia both lovely to look around. Breakfast also great!

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PollentiaClubResort, Director de Relaciones con Clientes at Pollentia Club Resort, responded to this review, April 17, 2013
Dear Guest,

We thank you so much you for your review. As you know this is a very valuable thing for us, as nowadays it is very important to have a good reputation on the internet, andyour review helps us definitely!

We would be pleased to see you here once more again, and offer you the best!

Best regards,

Mar Carmona
Customer Servive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pollentia Club Resort

Address: Carretera de Alcudia-Pto. de Pollensa, km. 2, 07400 Alcudia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Alcudia
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Alcudia
#3 On the Beach Hotel in Alcudia
#3 Family Hotel in Alcudia
#4 Luxury Hotel in Alcudia
#5 Romantic Hotel in Alcudia
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pollentia Club Resort 4*
Number of rooms: 508
Official Description (provided by the hotel):
Pollentia Club Resort is a 4-star resort hotel in Alcúdia, Majorca, located in the marvelous bay of Pollensa. Situated on the north of the island of Majorca, between the Can Cap de Bou beach and the S'Albufera Natural Park, this luxury hotel offers a great location in proximity to all the outdoor activities you desire during your trip to the Balearic Islands. With nearly 30 km/18 miles of splendid coastlines, along the northeast of Majorca, Alcúdia offers the perfect setting for nature lovers. This beautiful resort is surrounded by gardens and nestled amongst lagoons and Mediterranean vegetation, making it the ideal for an island getaway vacation. ... more   less 
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Also Known As:
Pollentia Club Hotel Alcudia
Pollentia Hotel Alcudia
Pollentia Club Resort Alcudia, Majorca

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