Have visited DW Farm park several times as we are local. My feedback is thus-
1. Playbarn is brilliant fun for the kids but it is dirty. OK, it has been surface cleaned but not deep cleaned for a good while. It needs a good, thorough scrub down- in commercial kitchens they have companies who come into the kitchen at night and perform a 'deep clean.' This means eveything is pulled out, scrubbed, washed etc. Carpets are washed, people get down on their hands and knees and scrub. This is what the play area needs. Same for toilets- surface ok but if you look closely it is grubby. When we were there in the summer the air conditioning was dripping down near the fire exit next to our table. It wasn't dripping recently, for the sake of balance.
2. Don't fill holes in the wall with what looks like a carrier bag stuffed in.
3. Animal area is what it is. They are obviously trying to upgrade and to me, the animals look well treated, even though some of the areas are a little dated. It is a country farm park so there will be countryside. But the comment about nettles at toddler height is a fair one. Yes, encourage nettles for wildlife but perhaps not where the children are? I have lived in the country all my life, so not afraid of a bit of muck but crying over nettle stings is a pain.
4. Signage- loads of people have commented on this and they are right- just get a few cheap signs printed and it would make the whole experience a lot easier.
5. Pricing- you may say it is good value but if you went to other attractions you would see that it isn't. What is good is that if you want to go to the soft play there is no time limit. Both Westons and Over are within driving distance and are free- so you need to make people want to part with the money.
6. Last time we went, we wanted to spend money in the cafe. Quite frankly, you need to get someone to look at your menu. Too many e-numbers, white bread and apple juice made from concentrate. Now- before you jump dowm my throat on the reply, bear this in mind- we had money to spend in your cafe and we ended up spending very little as the selection was poor. Went to the Harts Barn cafe instead.
7. Just buy a massive tub of white paint and go round and touch things up. On the whole, it just looks grubby, which is to your detriment.
8. Encourage your staff to smile a little. While they seemed to be doing their best, they weren't that cheerful.
And finally- when you reply on here, getting shirty with customers does you no good. Running them down does you no good. Professional responses with acknowledgements of fair points and what you feel is unfair is far better.
Will I visit again? Yes, it is local, handy and my daughter loves the slides. Would I spend a whole day there? No, perhaps a rainy morning with lunch somewhere else. However, just one thing to note, I am a mum who knows lots of other mums and the general consensus is it is a bit too pricy for regular visits- which surely is what you want? Regular visitors, drinking coffee and buying food and staying onsite for as long as possible.
If it is raining, the playbarn is handy- but as far as I know, there isn't a price just to visit the soft play, which perhaps is a missed opportunity.
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