We stayed here for three nights. The reason why we choose this hotel was a very pleasant stay previous at its sister hotel in Bali.
We booked directly from the hotel and I was very pleased by the great service of their reservations team who helped us a lot on taking most advantage of the great 24h policy (one night = 24h counting from your check-in time) and were very patient when I changed our travel dates several times. The same friendliness and attentiveness we experience with any employee of the hotel during our stay.
Our room was nice and spacious. Unfortunately the deluxe room we booked was very high up the hill the resort is build on (while the pool, reception, restaurant etc. are down at the entrance) and we needed to call for a buggy every time we wanted to get to or down from our room. Which worked well though but it does makes you think twice before you go to your room to get something you forgot when you are at the pool. Next time I would book a category lower and therefore stay right at the pool.
Unfortunately our toilet was stuck after every use but I am sure the management took care of this issue carefully after we left since I can't imagine it to be efficient to sent the maintenance guys up to the room every day once or twice.
The air-con in the room was pretty loud but did not bother us too much when we were sleeping. I rather had problems because the blankets were to warm even with the air-con on.
The pool area is great. The food at the pool is good. The drinks are decent too.
We had dinner at the restart once. We really enjoyed it and it is much better than the food you get outside of the hotel. Of course it also comes at a little higher price but we felt it was worth it. The service is very friendly and also professional.
The breakfast is pretty good and I think it's fantastic that your are not stuck with the restaurant hours (until 11am) but can enjoy it at any time anywhere at the hotel. For example at 3pm by the pool, if you want.
We used the SPA every day during our stay. And the SPA team managed to stand out even among all the other friendly people we met at the U Sunsuri. Their services are very pleasant and highly professional.
The beach is not far away but I am rather used to hotels with private beaches and therefore this beach was way to crowed for us to hang out there. Though we had a nice snorkeling tour to potato island from the beach with the "Sea Bees" who have an office at the U Sunsuri where one can also book dive-trips and courses.
There is a temple close by and there was a festival going on during stay which was pretty noisy and present everywhere at the hotel: the pool, the terrace of the restaurant and our own balcony. Of course this is not a fault of the hotel and didn't bother us too much but I could imagine other people might be annoyed by that.
Overall our stay was very nice and we would recommend this hotel to others.
- Official Description (provided by the hotel):
- - 5 Swimming Pools - Kids Club - Game Room - Playground - Library - Free bike for all guest. - Free WIFI ... more less
- Reservation Options:
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- Also Known As:
- Sunsuri Phuket Nai Harn