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“3rd time here, can't wait for the 4th” 5 of 5 stars
Review of Excellence Playa Mujeres

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Excellence Playa Mujeres
5.0 of 5 Resort (All-Inclusive)   |   Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico   |  
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20% off room rate
Ranked #1 of 5 Hotels in Playa Mujeres
Edmonton, Canada
1 review
6 helpful votes 6 helpful votes
“3rd time here, can't wait for the 4th”
5 of 5 stars Reviewed July 25, 2014

My wife and I visited the resort for the 3rd time from July 3rd-July 10th. Once again the staff went above and beyond to make us feel special.

We are always happy with our stay, but on this particular stay I asked if we could possibly change rooms to an excellence room facing the excellence pool with the bar. (We were already in an excellence club pool room, sans bar). We never voiced any displeasure with the current room, only asked that should an opening come up, we'd love to switch.

The next day I received a call in the room mentioning that a room was available. Long story, semi-short, we changed rooms but also received many many little touches along with it.

Naikare Mediaceja is the Guest Services Manager at the resort. She went above and beyond just changing our room. She arranged a special dinner for my wife and I. Also one evening, my wife and I were out for dinner, upon returning to our room, we found a special bottle of champagne and a drawn rose petal bath.....for no reason whatsoever. Talk about customer service.

Naikare, you are the best. We are already talking about when we are coming back.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,686 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Green Bay, Wisconsin
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 24, 2014

We attended a wedding at this resort and everything was top end, except the weather Novemeber very rainy. The entertainment was moved inside of outside theather, food and drinks great,,,,,the lobster rocks!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huffman, Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 24, 2014

This place is awesome. It's a smaller resort, though, it does look like they're expanding with a little bit of construction going on. Didnt effect our trip one bit. The food is yummy; a great selection of restaurants to choose from. The drinks are always flowin' and their bartenders are awesome! Especially Jorge down at the pool bar!!!!!!

Stayed July 2014, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wrexham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 24, 2014

My husband and I stayed at this hotel for our honeymoon on 24th of June to 9th of July it was amazing. I am one of them people who take a long time trying to find the perfect place to stay and this time it paid of Excellence Playa Mujeres is amazing! There were only a couple things that I could fault so I will start with them first

1- The beds are pretty uncomfortable even with a mattress topper it wasn’t the end of the world but did have a bit of a aching back some mornings.
2- Pool floats some guests insist that the floats are their own and forget they are there to share so if you are not using it leave it in the pool so someone else can!
3- The spice restaurant I wasn’t very impressed with the service we were sat at our table for a long time before we were asked for a drink or food, and between courses instead of taking away my cutlery he placed my dirty ones back on to the table again to use not the end of the world but I thought it was a little bit strange.

Now on to the good bits!
We arrived at about 4pm to be greeted with big smiles a cold towel and drink we were checked in quickly and shown to our room by the bellboy who explained where everything was. On leaving the day before we got a phone call to ask what time we would like our bags picking up which was nice.

The room – Our room 7201 overlooking the revive bar was lovely there was so much room. We could hear the entertainment in the evenings this didn't bother us as by the time we went to sleep about 11pm it had finished anyway. The showers were great very hot and powerful there is a window into the rest of the room it may bother some but not us and yes there only a frosted door with gaps on the bottom and top if this bothers you send your partner onto the balcony to lie on the double day bed and take in the lovely grounds. Our mini bar got refilled every day with all types of soft drinks, water, beer, wine, oreos, snickers and m&ms. There are also full bottles of Smirnoff vodka, tequila and whiskey in the room for free. We also loved the fact that there was free Wi-fi to use throughout the hotel the signal was always good enough to Skype and access Facebook.

Room service- Large choice of food to choose from it was all cooked perfectly and arrived hot within the time frame they specified on the phone.

Restaurants – Buffet restaurant for breakfast was great loads to choose from really enjoyed it, we weren’t that keen on the buffet lunch however the food was lovely but I don’t think there was enough of a variety. The grill for lunch was great food was all cooked perfectly and we could enjoy a view of the sea while we ate.
Our top 3 restaurants are
1- Basmati – we went there 3 times we enjoyed chicken tikka masala and chicken korma
2- Chez Isabelle – Went there 2 times the filet mignon was delicious
3- Grill – Went there twice it was nice to be outdoors it always seemed quiet here too.

Ground/Pools – Everything is very green the gardens are very well looked after we always saw people mowing the grass or tending to the flowers . Our favourite pool was the lazy river around the spa it was always so quiet and relaxing there. There were always available sun beds it seemed like the hotel was empty, a lot of the time we wondered where everyone was. But on walking towards the beach we realised everyone was in the main pool! This does get very busy so if you want sun beds there I would get them in the morning. The beach is beautiful white sand and clear blue water again we struggled to find sun beds during the afternoon so if you want a day on the beach grab them in the morning.

Shows- We enjoyed the Micheal Jackson show thought it was very good I can see how alot of repeat guests would be bored of it though. The comedian and fire show were also good fun to watch.

Staff – Every member of staff from concierge, restaurant staff to gardeners always made a effort to say hi and gave a big smile which is nice to see.

Trips- We went to Xcaret this was a great day out however I wouldn’t recommend doing it if the weather is scorching hot as it is just too hot to enjoy it fully but if you are having some rainy cloudy days and want to do something fun go for it.

All in all we had an amazing honeymoon we wouldn’t return to Excellence playa mujeres as we learnt our lesson on going to the same place twice but I have recommended this hotel to all my friends and family. If you are hesitating on booking don’t! Just go you won’t regret it!!!

Room Tip: We stayed in block 7201 you can hear music at night if this bothers you get a room in block 1-6 it s...
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excellence_Group, Community Manager at Excellence Playa Mujeres, responded to this review, August 5, 2014
We thank you for having taken time to post a review about your experience at Excellence Playa Mujeres and for choosing our hotel as your honeymoon destination. We wish you well in this especial step in your lives.

Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We also appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay.

We hope to have the opportunity to welcome you and provide you the memorable and relaxing experience you deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medford, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 24, 2014

This was our 3rd trip to Excellence Playa Mujeres and it was a pleasure to return again. A tip use the hotel's private car service for transportation to and from airport makes it so much easier.
As always property was well maintained, grounds, pool, rooms, everything. Rooms was ready as promised and we where welcomed with a bowl of fresh fruit and champagne. Met some great people and had just a wonderful time, met several who where there for multiple visits like myself, so that in it self should say something. Restaurants along with the wait staff where all outstanding and accommodating.
Again thank you to the staff and all the workers for making our stay memorable again.

**I know the gratuity is included but remember these are hard working people who bend over backwards to make your vacation perfect, leave them something extra. It goes a long way.

Look forward to coming back again.

Room Tip: We had a swim up room again which is great after a long day at the beach to just float around the pr...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olney, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 23, 2014

Celebrated our 25th anniversary at Excellence Playa Mujeres from 11 to 19 July 2014. We celebrate big every 5 years and usually stay at all-inclusive resorts. Excellence was by far the best. We had a swim-up spa view suite in building 4. Nice, quiet area but only a short walk from the main pool, beach, and restaurants. Very nice, well-maintained resort. All the staff always had a smile and friendly greeting. Room service was decent and relatively quick (30 minutes). Barcelona and Flavor Market were our favorite restaurants, but all of them were good. Lunch at the beach restaurant was superior. Paella, real tacos, fresh grilled seafood. So much better than the typical beach grill. Highly recommend this resort to anyone looking at a Cancun vacation.
Booked through Travelocity which had the best total price (airfare + hotel) at the time we made our reservation.
Used USA Transfer for our airport transfer. Smooth, no issues. Would use again.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 23, 2014

I took my daughter for our annual father/daughter trip. Being a CEO, I tend to review in critical detail. We stayed in the Club Level building 8. The room was a "swim up". ground level. Our room was spacious and well designed. Due to all Club level rooms being King beds, the staff created a beautiful and comfortable extra bedding spot for my daughter. The room was meticulously cleaned each day and each evening we received a special treat with turn down service.

Each of the many themed restaurants featured delicious, authentic cuisine served with care in expedient fashion. The many bars were stocked with premium beverages and I was pleased that the draft beer of the resort was Corona. The beach service I found to be much more expedient than similar resorts. The pools were sparkling and roomy even with occupancy at 90%. Each night they had special and unique entertainment that too was up to standards.

The staff was exceptionally helpful and friendly. They sincerely wanted your stay to be memorable.

I recommend this hotel even to the most picky of consumers. You will not be disappointed. In fact, I was very pleasantly surprised.

Room Tip: CLUB LEVEL 8 swim up was great!
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excellence Playa Mujeres

Address: Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Playa Mujeres
#1 On the Beach Hotel in Playa Mujeres
#1 Top resorts Hotel in Playa Mujeres
#1 Luxury Hotel in Playa Mujeres
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Excellence Playa Mujeres 5*
Number of rooms: 450
Official Description (provided by the hotel):
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Hydro-Spa pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more   less 
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Also Known As:
Excellence Playa Mujeres Hotel Playa Mujeres
Excellence Hotel Playa Mujeres
Playa Mujeres Excellence Hotel
Excellence Playa Mujeres Cancun

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