My wife and I visited the resort for the 3rd time from July 3rd-July 10th. Once again the staff went above and beyond to make us feel special.
We are always happy with our stay, but on this particular stay I asked if we could possibly change rooms to an excellence room facing the excellence pool with the bar. (We were already in an excellence club pool room, sans bar). We never voiced any displeasure with the current room, only asked that should an opening come up, we'd love to switch.
The next day I received a call in the room mentioning that a room was available. Long story, semi-short, we changed rooms but also received many many little touches along with it.
Naikare Mediaceja is the Guest Services Manager at the resort. She went above and beyond just changing our room. She arranged a special dinner for my wife and I. Also one evening, my wife and I were out for dinner, upon returning to our room, we found a special bottle of champagne and a drawn rose petal bath.....for no reason whatsoever. Talk about customer service.
Naikare, you are the best. We are already talking about when we are coming back.
- Official Description (provided by the hotel):
- Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Hydro-Spa pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more less
- Reservation Options:
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- Also Known As:
- Excellence Playa Mujeres Hotel Playa Mujeres
- Excellence Hotel Playa Mujeres
- Playa Mujeres Excellence Hotel
- Excellence Playa Mujeres Cancun