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“Truly Exceptional” 5 of 5 stars
Review of Excellence Playa Mujeres

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Excellence Playa Mujeres
5.0 of 5 Resort (All-Inclusive)   |   Prolongacion Bonampak, S/N, Punta Sam, Playa Mujeres 77400, Mexico   |  
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Up to 20% off room rate
Ranked #1 of 4 hotels in Playa Mujeres
Windsor Locks, CT
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Truly Exceptional”
5 of 5 stars Reviewed October 8, 2013

Our first time in Mexico and our first 5 star. Loved every moment. We had perfect weather every day with the exception of a 20 minute shower our last day. The staff is phenomenal. Daniela arranged our dinner at Spice on our last night to make it special, and when we went back to our room we found champagne and desserts along with Daniela's card.
I spent so many hours researching reviews before picking this resort- so I will touch on other people's negatives-
Small food portions: Yes- they are smaller than average but not tiny. I thought they were perfect. We could have an appetizer and dessert without feeling overstuffed.
Mosquitos- We were there 6 days and I saw ONE mosquito. Also I didn't notice a "smell" of any repellant as others have said.
Toilet: A little awkward but not as bad as I was picturing after reading other reviews. Unless you're in a brand new relationship its not bad. (Plus the shower makes up for it!)

I could go on and on about what we loved but its pretty much what everyone is raving about below me!
The couples massage was amazing. The circus show was without a doubt one of the craziest things I've ever seen in my life. There was plenty of entertainment at night, and during the day- dance lessons, musical quiz, cocktail class- no reason to leave the resort.

Plus I loved that it was easy to find a shaded spot to lay down and read. We both left tan and not sunburnt and that's hard to do for us!

Any questions, feel free to message me. Stayed Sept 28 - Oct 3.

Room Tip: I requested building 7 and my request was granted.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,864)
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English first
Somerdale, New Jersey, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 8, 2013

Overall our stay at the hotel was very nice. The pools and beaches were very very nice but the hot tubs were not hot.The food was very good and the liqueur was top shelf. My issues are the in room coffee station was not refilled when the room was made up. I had to call to have creamer and sugar brought to our room on two occasions. Also, our room was not made up until very late in the day. Most of the walkways around the resort are tiled and were slippery, this could be an safety concern for older people if you are not careful. I enjoyed our stay at Playa Mujeres and may or may not consider them for our next vacation.

Room Tip: Our time in the room was minimal sleeping, showering and making love. Save money with a basic room a...
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed October 8, 2013 via mobile

I can only mirror what others have put, a truly exquisite hotel with beautiful rooms, grounds, food and the staff are amazing, nothing is too much. We stayed here for our honeymoon for 2 weeks and usually I'm ready to come home after 2 weeks but I would have happily stayed for longer.

We had a few days of rain and the hotel put together a 'rainy day' activity plan which kept us all entertained.

All the restaurants are individually decorated in keeping with the theme of each cuisine and we couldn't fault the food, the French restaurant was our favourite closely followed by the Spice Restaurant.

The choice you have at breakfast and lunch caters for every need and needless to say the choices are delicious.

We were amazed by the number of staff always on duty, maintaining the grounds to a high standard and always ready with a hello and a smile.

The only negative is the price of the spa treatments and packages but that's just personal opinion not a critism of the service they provide.

All in all I would not hesitate to recommend this hotel to anyone looking for a special honeymoon destination or for any other reason really.



  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Puerto Rico
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 7, 2013

We arrived on August 31 for a seven days stay. Everything was just perfect, from the airport pickup to the nicest and smooth checking where Ruvicella oriented us and satisfied all our needs, The dinning experience was wonderfull. The Mexican Rest, Agave is the best, Juan, Claudio and Felix, guys you are a good team, you make us feel at home. Our respect to Excecuttive Chef Rafael Cervantes, thank you for a memorable 30th Anniversary Dinner. Excellence Club guys Mariana and Paul thank you for pampering us, we allready found the Clorofila water in Puerto Rico!!!. Excellence Club at beach its well attended by a young lady that its always running, but very oriented to details, Thank you María for keep us hydrated in the sun! Mr. Erick Cervantes, your are awesome, keep sharing time and listening to your guests,Bottoms Up... this is what makes the difference and what the Tourisim Industry need. Mexico lo hace mejor!!! See you in our next visit, Mr. & Mrs. Montalvo, Puerto Rico.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N. Attleboro, MA
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
Reviews in 33 cities Reviews in 33 cities
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed October 7, 2013

We just returned on October 6 from our 3rd trip to Excellence Playa Mujeres, also our 5th trip to an Excellence resort. We have been to several other adults only all-inclusives, but Excellence keeps us coming back.

We booked once again with Jennifer Byrnes at The Tropical Travelers. Per usual, we received great service and a great deal! Thank you, Jennifer.

Instead of noting some of the same things that are in most other reviews, I will focus on the things we noticed have changed since our last trip in 2011.

The resort still looks great, so clean and well maintained. If anything, the grounds are more lush than ever. The one downside is that the beach is noticeably smaller, there must have been some erosion since our last trip. We continue to be amazed at how clean everything is kept. Weather was fabulous, only had some rain on one day, which we sent at the sa (FABULOUS!) and watching a movie in our room. Beach was really nice, water was very clear 8 days out of 9. Only on the rainy day did we notice a significant amount of seagrass.

The food and service have definitely improved. During a whole week of 3 meals a day there was only 2 appetizers we weren't crazy about. The large majority of food was amazing!!! Our favorites this time were Chez Isabelle (French), Basmati (Indian) and Agave (Mexican). We went to the Grill for the first time this trip, and were impressed with the steaks. For breakfast this time, we went to the Lobster House almost as much as the buffet, as it was nice to sit outside and be waited on. Our favorite waiter, whose name I know I will misspell, is Tika-Tivuh. He was always smiling and singing, even when very busy. He even went to get French Toast for us even though it wasn't on the menu. Nancy, the omelette chef in the buffet was also amazing - she made me my first huevos rancheros, which is a new favorite.

Service, as I said has just gotten better. They really try not to say no to any request if at all possible. The hostesses at all the restaurants are amazing and so friendly, but I have to mention Jessica at Basmati, who remembered our names, how long we were staying, and was just a sweetheart. Oscar at Basmati made our first visit so special, we went back to sit in his section 2 days later. He is really special and we hope to see him again on our next visit. Let him order for you - he knows what's good! Miguel at the Grill at dinner and who also worked Las Olas on the beach at lunch was constantly asking us what he could do or bring for us. Santiago on the beach worked so hard bringing food and drinks to everyone, even when the beach was packed on a few days.

I also have to mention the bartenders who work so hard and are always friendly. Eduardo at the swim up bar, Hugo at the martini bar, Julio and Julian at Cafe Kafe are just amazing and really want you to enjoy yourself. I can not say we had one negative service experience.

I also have to mention Daniela Parra, the guest services manager. She greeted us at check-in and then made a point of seeking us out when she saw us to see if we needed anything or if there was anything she could do. She even sought us out on our last night to hug us and say goodbye. We have never felt so appreciated as return guests during any of our previous visits. Daniela is a gem.

Other amazing service - on our last night we made a call for an early wake up call to leave for the airport. The young lady who answered asked us what time we wanted our luggage picked up, whether we wanted to receive room service for breakfast as we were leaving early in the morning, and if there was anything else we needed. I have never seen that level of service at any other hotel or resort.

Entertainment also seems to have improved. There was more live music in the evenings, and even live music on the beach or at the pool a couple of times during the week. The reggae band at the swim up bar was particularly good. We went to the fire show for the first time which was good, but otherwise the shows are pretty typical of resorts in Mexico or the Caribbean.

Excellence Playa Mujeres is the place to go if you want pampering and relaxation. We will definitely be back for trip #4.

Feel free to message me if you have any questions. I will be happy to answer.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excellence_Group, Community Manager at Excellence Playa Mujeres, responded to this review, October 29, 2013
Thank you very much for taking the time to write this review, and for recommending us with all Trip Advisor readers. It feels very rewarding to hear that our services have gone beyond our clients expectations.

Moreover, we are glad to know that every time you have stayed with us, you have been able to enjoy of many unique and memorable experiences due to the courteous attention of our staff and our Resort facilities. It is also a delight to read that your perception of our food and beverage department has improved.

At our hotel we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction.

We all look forward to welcome you on your sixth visit, and to provide you with another memorable experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, Arkansas, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 7, 2013

Me and my wife booked our honeymoon here in a club level two story room with the pool on top. Everything was great. just as we wanted. Only thin we would do differently is not get the roof top pool room. We found ourselves not using it very often as we just went to the pool or the beach where the people made you drinks. Besides that everything was amazing.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 7, 2013

September 26 - October 3 was our 4th trip to Excellence Playa Mujeres and the staff has never failed to impress. From Virgina (General Manager), Daniella (Guest Services Manager) Claudia, Ernesto and all of the Excellence Club hosts, Jamie (Excellence Club Bartender), Cesear (Martini Bartender) Marianna (Excellence Beach Hostess) Fidel (Excellence Beach Waiter) and Alexander (Food and Drink) everyone is gracious. From the moment you arrive at Excellence you feel welcome.

My wife and I have traveled to Cancun 7 or 8 times in the last 5 years and have stayed at other "5 star" and “boutique” resorts in the Hotel Zone and just south of Cancun. None of them compare to the Excellence. We are already booked to return next year.

What we like best are the people at Excellence. There are plenty of beautiful locations and resorts to select from in Mexico. However, none of the places that we have stayed have a staff that comes close to those at Excellence. We have stayed in 4 different rooms in the “Excellence Club” building 8 and all have been well appointed. There is even a queen size bed on the balcony and a jacuzzi tub which overlooks the ocean and opens to the balcony. Softer pillows would be a nice option though.

We enjoy the rooms on the 3rd and 4th floors of building 8 because in our opinion they offer the best views of the ocean. Speaking of the ocean, the waves lap at the shore and it is very comfortable and easy to "wade" or swim. The waves do not pound or beat you up. The beach is private and there is no need to ward off vendors trying to sell you something. You can walk on the beach and not be hassled by anyone. The cabanas on the beach are, as the say, EXCELLENT!!!

Jonathan, the tennis pro is a great asset to the resort. Over the last 4 years he has been able to adjust his schedule and accommodate us to make sure we got lessons at times that suited our schedule. His is both knowledgeable and patient.

The variety of choices for breakfast lunch and dinner are more than enough to satisfy even the most discriminating taste buds. Don't forget the very much improved work out facilities to work off the calories followed by hydrotherapy and massages to further help you relax.

We can't wait to go back!

Room Tip: If you are looking for a view of the ocean request rooms on the 3rd or 4th floors of building 8.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Excellence Playa Mujeres

Address: Prolongacion Bonampak, S/N, Punta Sam, Playa Mujeres 77400, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Playa Mujeres
#1 On the Beach Hotel in Playa Mujeres
#1 Top resorts Hotel in Playa Mujeres
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Excellence Playa Mujeres 5*
Official Description (provided by the hotel):
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Hydro-Spa pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more   less 
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Also Known As:
Excellence Playa Mujeres Hotel Playa Mujeres
Excellence Hotel Playa Mujeres
Playa Mujeres Excellence Hotel
Excellence Playa Mujeres Cancun

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