We just returned on October 6 from our 3rd trip to Excellence Playa Mujeres, also our 5th trip to an Excellence resort. We have been to several other adults only all-inclusives, but Excellence keeps us coming back.
We booked once again with Jennifer Byrnes at The Tropical Travelers. Per usual, we received great service and a great deal! Thank you, Jennifer.
Instead of noting some of the same things that are in most other reviews, I will focus on the things we noticed have changed since our last trip in 2011.
The resort still looks great, so clean and well maintained. If anything, the grounds are more lush than ever. The one downside is that the beach is noticeably smaller, there must have been some erosion since our last trip. We continue to be amazed at how clean everything is kept. Weather was fabulous, only had some rain on one day, which we sent at the sa (FABULOUS!) and watching a movie in our room. Beach was really nice, water was very clear 8 days out of 9. Only on the rainy day did we notice a significant amount of seagrass.
The food and service have definitely improved. During a whole week of 3 meals a day there was only 2 appetizers we weren't crazy about. The large majority of food was amazing!!! Our favorites this time were Chez Isabelle (French), Basmati (Indian) and Agave (Mexican). We went to the Grill for the first time this trip, and were impressed with the steaks. For breakfast this time, we went to the Lobster House almost as much as the buffet, as it was nice to sit outside and be waited on. Our favorite waiter, whose name I know I will misspell, is Tika-Tivuh. He was always smiling and singing, even when very busy. He even went to get French Toast for us even though it wasn't on the menu. Nancy, the omelette chef in the buffet was also amazing - she made me my first huevos rancheros, which is a new favorite.
Service, as I said has just gotten better. They really try not to say no to any request if at all possible. The hostesses at all the restaurants are amazing and so friendly, but I have to mention Jessica at Basmati, who remembered our names, how long we were staying, and was just a sweetheart. Oscar at Basmati made our first visit so special, we went back to sit in his section 2 days later. He is really special and we hope to see him again on our next visit. Let him order for you - he knows what's good! Miguel at the Grill at dinner and who also worked Las Olas on the beach at lunch was constantly asking us what he could do or bring for us. Santiago on the beach worked so hard bringing food and drinks to everyone, even when the beach was packed on a few days.
I also have to mention the bartenders who work so hard and are always friendly. Eduardo at the swim up bar, Hugo at the martini bar, Julio and Julian at Cafe Kafe are just amazing and really want you to enjoy yourself. I can not say we had one negative service experience.
I also have to mention Daniela Parra, the guest services manager. She greeted us at check-in and then made a point of seeking us out when she saw us to see if we needed anything or if there was anything she could do. She even sought us out on our last night to hug us and say goodbye. We have never felt so appreciated as return guests during any of our previous visits. Daniela is a gem.
Other amazing service - on our last night we made a call for an early wake up call to leave for the airport. The young lady who answered asked us what time we wanted our luggage picked up, whether we wanted to receive room service for breakfast as we were leaving early in the morning, and if there was anything else we needed. I have never seen that level of service at any other hotel or resort.
Entertainment also seems to have improved. There was more live music in the evenings, and even live music on the beach or at the pool a couple of times during the week. The reggae band at the swim up bar was particularly good. We went to the fire show for the first time which was good, but otherwise the shows are pretty typical of resorts in Mexico or the Caribbean.
Excellence Playa Mujeres is the place to go if you want pampering and relaxation. We will definitely be back for trip #4.
Feel free to message me if you have any questions. I will be happy to answer.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for taking the time to write this review, and for recommending us with all Trip Advisor readers. It feels very rewarding to hear that our services have gone beyond our clients expectations.
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Moreover, we are glad to know that every time you have stayed with us, you have been able to enjoy of many unique and memorable experiences due to the courteous attention of our staff and our Resort facilities. It is also a delight to read that your perception of our food and beverage department has improved.
At our hotel we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction.
We all look forward to welcome you on your sixth visit, and to provide you with another memorable experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.