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“The Excellence truly is Excellent.” 5 of 5 stars
Review of Excellence Playa Mujeres

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Excellence Playa Mujeres
5.0 of 5 Resort (All-Inclusive)   |   Prolongacion Bonampak, S/N, Punta Sam, Playa Mujeres 77400, Mexico   |  
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Ranked #1 of 4 hotels in Playa Mujeres
1 review
6 helpful votes 6 helpful votes
“The Excellence truly is Excellent.”
5 of 5 stars Reviewed September 6, 2013

This was my second time staying there, I thought it was even better the second time around... The staff is so friendly, the property is so beautiful, plenty of activities in the day time, wonderful tennis instructor, the head men of the entertainment were so happy and fun to be around. The only complaints I would have would be the bed in the room is not that comfortable and there needs to be more night life after the shows, besides that we already have plans to go back next year because it's just so fantastic.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Des Moines
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 6, 2013

A little background to put into context this trip report:
Middle Aged couple w/kids from the mid-west - US. celebrating anniversary - 7th time to Mexico

Trip was awesome - the nicest hotel We have stayed at in Mexico

A little pre-trip planning

Transportation
http://www.usa-transfers.com/

This organization is great, timely and professional, I use them regularly. They suggest 3 hour pickup prior to leaving - I chose to scale that back a bit. Why sit in a airport when you can be on the beach.


Contacted Vilma @ Hotel to confirm arrival and select building preference
Playamujeres@excellence-resorts.com

We chose not to upgrade and I don't feel we missed anything.

Check in was quick and easy. The room wasn't ready but were given a pager and we were off for lunch and to explore the resort.

I couple of things I was glad I Didn't see - Time Sales people and beach sales people

The room 7320 was awesome - overlooking a pool - and ocean a little further out. great little patio to enjoy the sunset. We did order mattress pad after first night - bed was little hard.

I liked that the bars opened at 9 am - not necessarily for booze. when your playing or walking on the beach it was nice to go get a bottle of water.

The restaurants were great - Don't hesitate to order two entrees

My one overall requirement in a resort is no reservations required. I am on vacation, my day should not be planned around a dinner time. The Excellence was a perfect place. I did find out if you want to each at the Asian restaurant with a food preparation done at your table you had to make a reservation. Other than that - no reservations required.

I called to have mini bar and fridge serviced - Ernesto was a great guy.We took out the stuff We didn't drink and loaded up on diet coke and beer. The snacks replenished daily, M&M, snickers, potato chips, oreos.

We enjoyed the swim up bar (Luis will make you some wild drinks) during mid afternoon heat, otherwise we enjoyed the beach and all the amenities.

My wife really enjoyed her spa visit.. she good not say enough good things about her visit in comparison to other resorts.

This resort was so nice, I am contemplating going back. I normally don't revisit a resort because, there are so many places I want to check off my bucket list.

There is so much more - This resort was great for us.

Room Tip: no need to upgrade for us.. stayed in room 7320 - was perfect
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 5, 2013

We went to Excellence Resort for 10 nights for our Anniversary and returned 09/05/2013. It was truly the BEST RESORT we have ever stayed at!! From the moment we arrived at the airport Best Day Transported us within minutes of arrival. Our Welcome was like no other -- champagne and truly classy. The concierge was amazing! Our room was breathe taking, immaculate, clean and truly what you see on the photos is what you get ---PERFECTION! WE LOVED OUR ROOM!! ROOM SERVICE WAS AMAZING! IRENE was our morning lady and she was EXCELLENT! I had lost a diamond earring that I carelessly misplaced in the room. I never said a word to anyone. By the next morning she had found the diamond earring and left it on my table! Thank you! Thank You! Our daily breakfast at the Toscana was PERFECT! Thank you Alberto our server who made each morning special! Thank you William for my daily juices they were awesome! Thank you Ivan for the perfect omelets you made with such love & attention!! The Beach Staff Manuel, Carolina, Paul, & Africa!! You made our beach experience wonderful! Thank you for your attention! Room Service was EXCEPTIONAL!!! Lets talk about the food. This was a big topic for me and my husband. It seemed that other resorts were just okay and never that good. NOT at the Excellence Playa Mujeres! The FOOD was JUST AMAZING!!!! Our favorite spots were BARCELONA, Chez, Spice and Agave. BARCELONA you made our stay a memorable one! The staff, Blanca, Martin, Jose, Julio and the Chef JESUS!! What Service! The food was amazing! Chef Jesus prepared our last supper at the resort and we have no words! He blew away many NYC restaurants with his cooking!! Thank you so very much!! Spice was very very good! You have to experience the Hibachi show ---excellent! The French Restaurant Chez Isabelle was excellent as well, food was tasty and cooked to perfection! Lets not forget Agave! The Mexican cooking to its finest!! Ignacio you were truly wonderful and Juan your personality made our experience so beautiful! Lets talk about entertainment. It was truly amazing! I must say that Tren Latino, Habana and their many entertainers were great!! The shows were excellent. Our favorite shows were The Michael Jackson and The Circus. We enjoyed these the most. The Circus was very enjoying!! Music at the beach and Salsa lessons were appreciated! As far as the entertainment we really enjoyed our nights at the plaza. We met other couples and even danced!! The Excellence has a wonderful SPA. We tried the SPA and the service was SUPERB!! You got to try the Hydra Spa and massage. There is so much to say about this wonderful resort. But one thing separates this resort from any we have gone to -- it's THE STAFF and its SERVICE! That truly make the difference! They go over the TOP to make you feel like Royalty! Please tip them for their service----they truly truly deserve to be recognized for the service they give you! Even if its all inclusive! Its Nice to be thanked! Finally the beach---it was warm, it was like swimming in an oasis. It was just perfect! The best vacations we had ever had! We are now planning to return again to EXCELLENCE PM where we plan to make this our permanent choice. Try this resort---you will not regret it! WE LOVED IT!!! Thank you to all the staff that made our stay a MEMORABLE ONE!!! From transportation, to room service to so many many that its too much to state. The place takes pride in SERVICE! Excellence is truly EXCELLENT!!!

Room Tip: We personally like ocean view. But I must add, all the rooms are Excellent! Air conditioning was awe...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excellence_Group, Community Manager at Excellence Playa Mujeres, responded to this review, September 9, 2013
It is our pleasure to know that Excellence Playa Mujeres exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make of every guest experience, as exceptional and unique as it can be.

Thank you for letting us know how memorable and special was your stay, due to the relaxing treatments offered at our spa, the food & drinks quality encountered, evening entertainment and the outstanding service provided by our staff members, who always attended to your needs. We recognize that our staff plays a valuable role in the vacation experience of our guests but reviews like yours serve us to motivate us even more; we have forwarded your message to all our Department Managers.

We are looking forward to welcome you back and have another opportunity to pamper you with our service creating another experience to remember.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belle Harbor, New York, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 5, 2013

We went here for our honeymoon and I have been to numerous all inclusive hotels & this was BY FAR the best. Delicious food, beautiful rooms, new. Fab! It was amazing from the second we got there to the time we left. The resort is very clean and the staff are very friendly and very helpful. We had a junior roof top pool room which was amazing!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
65 reviews 65 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed September 5, 2013

This is the second time my husband and I have visited with friends who have been for 8 years in a row! Each time, we feel like we are home. The staff are so friendly. We especially notice the housekeeping and maintanence staff - they go out of their way to stop what they are doing, look you in the eye, and greet you. The rooms are clean, the amentities are very nice and the whole property is kept completely attended to. Dining choices are abundant and always fresh and pretty. Make sure to eat at Spice at the Hibachi Table. And book a private dinner on the beach for additional cost. You will be pampered and taken care of by some very hard working individuals in a very romantic setting! The spa treatments for couples are wonderful as well - my husband even enjoyed and he is not a spa-regular!
Don't miss the Michael Jackson and Madonna shows - they just make you feel good, and the dancers are a lot of fun to watch!
Thank you to all those hard working employees who tell us they work 6 days a week, normally 9-12 hour shifts - it truly shows that you love what you do and that does not go unnoticed!!!
Can't wait to come back!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poole, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 5, 2013

We went here for our honeymoon in September 2012. It was amazing from the second we got there to the time we left. The resort is immaculately clean and the staff are very friendly and very helpful. We had a junior roof top pool room which we only left for food and drink. The room is spacious and comfortable.
The all inclusive is great as everything except the expensive champagnes and wines were free and the food was perfect and couldnt fault it.
The spa was so good we visited it quite a few times for different treatments.
The weather was very hot but going in the rainy season we did have rain aswell but we didnt seem to get them till late at night and early morning which i found strangely entising to watch while i was jet lagged and waking up early.
The entertainment at night was fantastic and from one visit i would recommend this hotel to everyone and will visit time and time again.

Room Tip: Try to get a roof top pool room and excellence if available
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 5, 2013

Recently returned from our second stay at Excellence Playa Mujeres. The resort is absolutely beautiful! The food and service were great. If you want to eat at the hibachi table at the Spice restaurant, be sure to be there to get in line around 5:30 as they do not take reservations until 6 of the same day.

The resort is a a wonderful place to go to relax. They do have some water sports available and daily activities if you need things to keep you busy. Two things to know, first is that the bathroom setup in the room does not offer much if any privacy. If this will be an issue for you and your roommate, this may not be the resort for you. Second is to book private transportation to and from the resort.

Room Tip: Email to request a higher floor room
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Excellence Playa Mujeres

Address: Prolongacion Bonampak, S/N, Punta Sam, Playa Mujeres 77400, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Playa Mujeres
#1 Luxury Hotel in Playa Mujeres
#1 On the Beach Hotel in Playa Mujeres
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Excellence Playa Mujeres 5*
Official Description (provided by the hotel):
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Hydro-Spa pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more   less 
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Also Known As:
Excellence Playa Mujeres Hotel Playa Mujeres
Excellence Hotel Playa Mujeres
Playa Mujeres Excellence Hotel
Excellence Playa Mujeres Cancun

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