We stayed at Excellence Playa Mujeres from May 30 - June 7. It was our 2nd visit to EPM and our 4th visit to an Excellence property. We had booked an Excellence Club Ocean Front Junior Suite so we were taken over to the Excellence Club check-in after we were warmly greeted by Daniela. I had read so much about her on TripAdvisor and I immediately understood why she got such rave reviews. She is such a cheerful and friendly woman. She welcomed us and explained that we should reach out to her if we needed anything. We saw her constantly throughout our trip and each time she addressed us as Mr. & Mrs. R----. We were truly shocked that she really did remember who we were with all the other guests that she deals with on a daily basis. She should be commended for her customer service - she really enhanced our stay…finding us by the pool to see how our dinner was the evening before and stopping us in the lobby to check on us. She even found us before left for the airport just to wish us well - She was phenomenal! Also, need to say thanks to Vilma who I corresponded with before we arrived about a few requests we had and she took care of everything we needed perfectly. We finally got to meet her and she was very sweet!
Our room wasn't ready yet as it was about 12:30pm. We headed over to The Grill for some lunch and really enjoyed our first meal, of course, starting with guacamole and chips and margaritas!!! We went back to check on our room at 3pm and it was ready. I had mentioned when we checked in that we had requested a room in 8B and we were now informed that we did have a room in that building! In fact, we got the exact room we requested - 8365. Room was beautiful as it was last year and we didn't encounter any issues during our stay.
We had a great first day laying by the 8b pool and being served drinks by our old friend, Adan, at Cielo bar. Carolina & Manuel took care of setting up our loungers and anything else we needed throughout our trip - they are both such nice people and we enjoyed chatting with them. Victor was also Adan's sidekick and delivered us many drinks throughout our time at the pool. Unfortunately, by Saturday, a very bad storm had hit the area and we had rain for practically 5 days straight. It was very upsetting but there is nothing you can do about the weather and you can barely complain when staying at such a beautiful resort with great food and drinks! The rain finally stopped by Wednesday night and we enjoyed our last two days by the pool.
We ate at Agave, Spice, Chez Isabelle and Flavour Market twice each. Loved the food at Agave as we did last year and Luis is the best waiter - he really made our dinners there very special - such a nice man. Enjoyed the food at Spice but one night service was excellent and then the 2nd night we went, service was extremely spotty but food was still great. We thought the food at Chez Isabelle was even better than last year and had Christian as a waiter - we will look for him again next year. We ate at Flavour Market for the first time and we liked being able to try so many different items - couldn't wait to go back and eat there again. Our other dinner was at Toscana and we loved their new menu. We enjoyed breakfast each morning at either Toscana (Ismael was top notch) or through room service. Very good variety for both and was shocked at the quality of the food delivered by room service - fresh and hot! We usually ordered the night before for a specific time the next morning and that worked very well. Since we ate late and large breakfasts, we didn't really eat many lunches. Had pizza one day and order grilled chicken sandwiches by the pool on two other days.
I got to chat with Virginia Amador one day in the Excellence Club and she was just as nice as I remembered. She was very concerned about how our vacation was going, especially with the bad weather. I met Dalel for the first time on the day we checked in, in the elevator right after we had unpacked. I had read nice things about her so when I saw her name tag, I said hello to her and she asked how our trip was going - we told her that we had just checked in and she asked what room we were in. When we told her, she said - oh, you must be Mr. & Mrs. R----. I was shocked that she would know that off the top of her head but that's how people are at this resort. They take customer relations extremely seriously. She was another person who addressed us by name every time she saw us. Really excellent!
A new event we were fortunate enough to attend was the Chocolate party at the Excellence Club. I am a chocoholic and this was like a dream come true! Definitely don't miss it if it's taking place while you are there!
Our evenings were spent watching some of the shows - Madonna & Michael Jackson were a lot of fun. We always wound up at the Martini Bar with the best bartender in Mexico - CESAR! He was very entertaining and so quick with the drinks - we enjoyed when it was quiet and we got to talk to him about his daughter as she was coming to visit soon and he was so excited! Gustavo was also a lot of fun and seemed to always make us laugh. Ask Cesar to make you a toasted almond martini - DELICIOUS!!!
One more thing, even though it is not expected by the employees, we tipped as much as we could. They work so hard and are so deserving.
Excellence Playa Mujeres - thank you for guaranteeing that we will back next year!
- Official Description (provided by the hotel):
- Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Hydro-Spa pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more less
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- Also Known As:
- Excellence Playa Mujeres Hotel Playa Mujeres
- Excellence Hotel Playa Mujeres
- Playa Mujeres Excellence Hotel
- Excellence Playa Mujeres Cancun