We traveled April 13-20, 2013. We chose this resort based on a referral from a friend, who went last year. After hearing her rave reviews and looking on line, we canceled our Sandals reservation and booked Excellence Playa Mujeres and man are we so glad we did. This was the best vacation my husband and I have ever experienced. The Service was top notch.
Arrived at Cancun airport around 11 and was in our Private transfer and to the hotel very quickly.
Our transport was booked thru Olympus. Very professional and easy.
Oh how nice it was to be greeted with cool towels and champagne. We were immediately taken to the Excellence Club lounge for Check in. Ruby checked us in and explained many details of the hotel. Our room was not ready which we knew it wouldn't be. So off to lunch and explore the resort. We had lunch at the Lobster house. Excellent. I had a shrimp cocktail with some kind of orange/mango sauce. delish! I don't remember what Greg had other than a pacifico!
Very nice to enjoy lunch overlooking the main pool area and other guests floating in the water. we couldn't wait to be there as well.
We booked a Roof Top Terrace Excellence club. I had requested building 8b. When Ruby informed us our room was ready, she apologized that building 8b was full and we would be in building 8. A room would open up the next day. I told her that we would stay in building 8, as I really didn't want to unpack again, and I am so glad we chose to stay where we did.
We had Room 8451. This is a corner room that overlooks the lazy river and the grill and lobster house, with also a good view of the ocean. From the Roof top we could see the Kafe Kafe and the Theater. We really enjoyed this location as we felt we got to see the whole resort from there. When we return, next year, which we will, I am going to request this same room, if possible.
Our first night, we had dinner at the Lobster House. Very good. I had the Grilled Lobster with Garlic butter, Yummy. Again, I can't remember what my husband had.. We were very tired so we had 1 drink at the Martini bar and called it a night.
Day 2 was spent on the Excellence Club beach in the morning. Carlos took very good care of us, setting up our chairs. Maria was the best! Always a smile, ready to take care of whatever you wanted to drink. My husband, Greg played Volleyball at the pool every day.
We used room service many times on this trip and each time we did not have to wait long, they would say 35 minutes and usually it was exactly 35 min. When we would order room service for breakfast, I would call the night before and tell them what time we wanted it and it was at our door at exactly the specified time.
We like to have cocktails and appetizers on our balcony in the evening before dinner. The first day when our order arrived I asked Hector the room service waiter why they dont have shrimp cocktail on the menu and he said " You want Shrimp Cocktail, I will bring you Shrimp Cocktail". So off he goes and he comes back with the same shrimp cocktail that I had at lunch the first day. Now that is what I call Service! Hector you are the best!
Our days were pretty much spent between the pool around the Lazy river by building 8 right below our room , and then the Excellence Club beach in the afternoon then our roof top plunge pool.
Fidel was the waiter around the pool area and he did an excellent job of taking care of us without even having to ask.
Lunches were either at the Sol Bar Pizza or the beach grill. All very good.
We took a Catamaran trip to Isle Mujares, booked thru the hotel at the concierge desk. 55$ per person. Wonderful.
The Captain arranged golf carts for us ahead of time so all we had to do was pay him and not have to go searching to find them. They were 40$. The trip was from 9 am till 2 pm. Perfect times. I highly suggest you do this if you want to go to the Island.
I had spa treatment one day. Oh My Goodness! The absolute best! It was a spa ritual. Exfoliation, massage, and facial. Alondra was the attendant. She gave me the best spa treatment I have ever had. Love it, loved her. Everyone at the spa was so attentive and nice.
Our favorite meal was at the Flavour Market. Ivan was our waiter and he just made the whole night special.We had never had Tapas before so really did not know what to expect. We ordered based on Ivan"s recommendations, loved them all. He also suggested a bottle of wine which we ordered and loved as well! We enjoyed it so much that we told him we would return on Friday evening, our last night there.
When we arrived on Friday our table was decorated with rose pedals...and Ivan made it another memorable evening with his suggestions for Tapas and another bottle of wine.
We would go to the Martini bar each evening. Gustavo was such a funny guy and great bartender. he kept us smiling all night.
We didn't get to dine at all the restaurants, too many and not enough time, as we also ordered dinner for room service in our room one night.
Our Favorite restaurants in order were of course Flavour Market, Chez Isabellle, Barcelona, Toscana and the Lobster House.
The Weather was absolutely perfect everyday. Hot and sunny, a nice breeze and not a drop of water out of the sky.
No sea grass at all. The ocean was warm.
We met Mariana the Head Concierge. What a lovely lady. Her office is in the corner by our room and we would pass by her everyday, and she would always ask how things were and if we needed anything. One day as we were walking by, my husband was wearing a baseball hat with another logo on it and she came out of her office and stopped us and said wait, I have something for you and gave him a new hat with the Excellence Logo on it. A personal touch to top notch service. It was a pleasure to meet Mariana and look forward to seeing her again next year.
A quick overview of the staff that made this trip memorable include, Carlos at the EC beach concierge. Maria on the EC beach. Fidel at the Lazy river pool..both working hard in the hot sun and always happy and smiling. Hector one of the room service waiters. Enrique from the entertainment staff. Gustavo at the Martini bar. Ivan from the Flavour Market. Alondra at the spa. Of course Marianna in Chief Concierge. Ruby who checked us in and Claudia who checked us out. I can't say enough. So very happy we chose this resort and we will be back next year.
We loved our roof top terrace and used it more than we thought we would. Its very nice at night to lay on the bed and watch the stars and listen to the music drifting up from Kafe Kafe or the theater.
Do your research and choose a room in a location you would like. We loved our Roof Top Terrace room...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.