We are frequent beach all inclusive vacationers. We have been to several of the Jamaican and Mexican resorts both family and adults only. Excellence Playa Mujeres was recommended to us by our Liberty Travel agent Kristine. We love her and trust her 100%. She has never steered us wrong and knows what we like. We had been to another resort several times alone and with other couples. We were looking for a change and looked around. I had some thoughts and when she mentioned this resort we agreed to give it a try.
Not one thing to complaint about except it rained a little. From the moment we stepped outside the airport and the representative from Olympus tours called us by name, to the private transfer in a large clean SUV and a driver that drove normal and spoke English well enough to understand. To the personal greeting again at Excellence by the bellman who took our luggage. To the greeting in the lobby with a clean washcloth and a glass of Champagne and the immediate service at the lobby desk. Our room was not ready yet but we were given a beeper to carry so they could to notify us when the room was ready. Check in is 3PM and we arrived at 12:30. We were given a map and a quick run down where we could get lunch.
We strolled around a little and then stopped to have lunch. Again we were greeted immediately at the door and asked our name and room number. We told the hostess we were waiting on our room. She took our name and took us right in. She gave our name to the waiter who again called us by name. We came to learn that happened at every meal in all the restaurants. Nice little touch. Great quick lunch and then back to the lobby to relax till out room was ready. A little FACETIME to check in with family as the whole resort has free wireless. 2:15PM and the room is ready as the beeper was going off. Met the bellman in the lobby who takes us for a short walk to our room. On the way he explained and pointed out almost everything we needed to know to help us in our first few days.
The room was beautiful. Jr. Suite and the lowest room category. We didn’t need any more. King size bed, sofa, desk, and dresser, frig with soda, beer, wine and juice. More wine and hard liquor and the shelf with glasses. Big screen TV with DVD. Large Jacuzzi for two that had inside and out side access to the balcony which also had a full size outside bed. Beautiful view of the grounds.
We unpacked and changed into our pool attire and walked down to the large pool with swim up bar. Great staff and always fast service. Top shelf liquor at all bars and a choice of beers. It was all relaxation from that point on. Resort is beautiful, staff is exceptionally friendly, speak excellent English and always willing to assist and service was first class. Never waiting for the tip to give exceptional service. We did tip but the staff never changed their service even for the ones that never tipped.
On the third day we were surprised by old friends who showed up to help us celebrate. What a great surprise!!
The restaurants were all quality and steak at almost everyone. My favorite was the lamb at the Italian. Also a great brick oven pizza at the beach for lunch and a beach side grill with everyday something different. They even have a restaurant that only serves appetizers. Try them all. The nightly entertainment was nice. OK maybe a little weak. Skip Elvis and the Mayan show. The bands and singers that were before and after the night show were excellent.
The resort has several pools and a lazy river. Nice if you want to swim or just relax. Plenty of places to relax and we never had a real big problem finding a place to lay back and relax. Only right around the pool where the seats were a little hard to find after 9:30AM. Water sports if you want and even Jet Skis, Parasailing, fishing and snorkeling if you want to pay a fee.
To round it all out, a great choice for a first class all inclusive with first class service, beautiful grounds and even the people who were there were great. Met a lot of really down to earth great people. Age groups from 30’s to 60’s with most 30’s to 45. Great resort, excellent service and I feel we paid a reasonable rate. Looking forward to another visit.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.