Our original trip to EPM was scheduled over our one-year wedding anniversary (we were married at the EPM), but due to a tropical storm in late October 2011, the trip was postponed until December. The hotel was a pleasure to work with – they were very accommodating and helpful with rescheduling our trip. If only Continental airlines was as easy to work with – they were a complete nightmare to deal with, keeping us on hold for hours at a time (no joke) and wanting to charge us $1,800 MORE (on top of our original reservation) to go one week later. We had to delay the trip over a month to keep our original plane fare, which we had booked 6 months in advance at a low cost. When we finally arrived at the EPM, we were MORE than ready for a week of rest, relaxation, and amazing service and pampering.
Although our anniversary was postponed, the experience was just as special, and that’s entirely due to the amazing staff at EPM and their dedication to ensuring that every guest has the time of their life.
We should have booked private transfers as the tour company kept us waiting at the airport for about 45 minutes before leaving, and then made detours through the hotel zone to drop off two other couples. What should have been a 30 minute ride, turned into two hours. Take our advice – book private transfers – it’s well worth the additional cost, and the only way we’ll ever travel in the future.
As soon as we arrived we were “welcomed home” at the front door with the customary cool towel and glass of champagne, and walked inside to the beautiful lobby and could finally breathe a little slower and feel at ease. We booked an Excellence Club room, and were whisked away to the private EC check-in by Martin, who also offered us a tour of the property as we made our way there. At the Excellence Club we were greeted by Dennys Martinez, a member of the EC Concierge team, who took spectacular care of us throughout our stay. We had requested the same room we had on our previous visit, and were thrilled to learn that Dennys was able to accommodate our request. Dennys arranged every detail of our Anniversary package, and ensured that every detail of our visit was absolutely perfect.
On our first visit in October 2010, our favorite restaurant was Chez Isabelle, but this time preferred The Flavor Market on this visit over anywhere else. All of the food is good – all of these reviews are absolutely true - we highly encourage you to try every restaurant and the different taste profiles. However, the mushroom risotto at Flavor Market was the standout dish we talked about months after returning home. The All-Inclusive aspect of the EPM is very fun – you are encouraged to try new things and order a variety of dishes in every restaurant.
For our wedding dinner we dined on the private terrace outside of Spice, but with a custom wedding menu. On this trip, we arrived at Spice just as it was opening in order to reserve a seat at the hibachi grill (spots go fast). It was okay – typical hibachi food and presentation. Hibachi isn’t our favorite in the states, and we prefer a more private dining experience, so while we wouldn’t return to the hibachi, it would probably be very fun if you were visiting with a big group of friends.
We ordered a lot more room service this trip, especially the beef fajitas which are an absolute standout. Room service was always prompt, and we just love the ease of using the X-box. Any issue with the dirty dishes in the X-box could have easily been remedied by just a phone call. The lunch on the beach was our lunchtime staple, with burgers and fries and nachos good for a quick snack without leaving the view behind. We went to the buffet almost every morning – with so many options you’d be hard pressed not to find something you love.
On the EC beach, Enrique helped us get set up every day in a great location, and was always willing to go above and beyond to take care of us and make sure we were having a great time. It seemed like Raquel was our waitress every day (doesn’t she ever get a day off?), and took great care of us, keeping the drinks flowing all day, getting us snacks when we got hungry, and making sure that our time was well spent – in other words, relaxing on the beach with a cold drink, a perfect view, and not a care in the world!
The weather was just beautiful – mid-80’s with a slight chance of rain in the forecast every day. On our seven day trip, it only rained one time, and very briefly, so it didn’t interrupt anything whatsoever. Due to us visiting in the December, we didn’t encounter any of the nasty mosquito’s we’ve heard about, which was fantastic. You could handle a light sweater at night, but it wasn’t necessary. The only major complaint about the trips is that the pools and the Lazy River were too cold (they aren’t heated) which was extremely disappointing.
Other people who made our trip special include Cesar in the Excellence Club, Edgar, who appears to have earned a well-deserved promotion since our wedding trip, and Dennys in the EC Club.
Overall, the trip was nothing short of spectacular and the entire experience was amazing. We plan to attend again and again and again... it’s so great that we have absolutely no interest in even trying out another vacation destination! No place could possibly be as perfect as the EPM. I know it seems crazy to see so many amazing reviews raving about the same things, but it’s all true. That is, without question, due entirely to the staff who make each and every experience at the EPM magical. That is also the #1 reason why it’s so important to tip the staff. They work hard – very hard – to satisfy your every request and need, and deserve and appreciate a proper tip. We suggest bringing a ton of $1s to tip. Please don’t forget about the housekeeping, the turn down service, the lovely people who make the towel animals... you’ll remember those details for a lifetime, and they’ll appreciate your gesture of thanks. We can’t wait to return again!
- Official Description (provided by the hotel):
- Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Hydro-Spa pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more less
- Reservation Options:
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- Also Known As:
- Excellence Playa Mujeres Hotel Playa Mujeres
- Excellence Hotel Playa Mujeres
- Playa Mujeres Excellence Hotel
- Excellence Playa Mujeres Cancun