We stayed at EPM from October 17 - 22 to celebrate our 10th wedding anniversary. We did not get the "anniversary package" however, because our anniversary was actually back in August, so I can't comment on the amenities related to that.
I am usually very wordy, but I feel that everything about this place that can be said has been said very well by others. So I instead will highlight, like so many others do . . . probably still in my wordy way :)
Almost everything . . . the room is lovely, the service absolutely wonderful, the food is delicious. We read a lot of conflicting reviews about the food, so I was curious what my opinion would be but kept an open mind. I do consider myself a foodie - we have an extensive culinary background in my family and I do think I have excellent taste in food and am quite picky. The food at EPM never really disappointed. Is it all 5-star food like you would get in NYC or Paris? Of course not. Is it completely enjoyable? Yes, really yummy food. We only got one meal (a steak and eggs breakfast) in which the meat and eggs were really barely cooked at all. We returned it and ordered something else which was delectable. No biggie. We didn't get to try Chez Isabelle, unfortunately, because I was really looking forward to that. But we did eat at almost all the other restaurants - Agave (wonderful! I don't know what anyone is talking about, unless they are just used to Taco Bell), Basmati, Barcelona, The Lobster House (breakfast is terrific, lobster just so-so - if you don't want the lobster overcooked, just order it steamed - nice and tender), Toscana (but we only had breakfast there), and the Flavor Market (wonderful! But I love tapas - order a lot!).
The shower is amazing. We have a large shower at home and usually going away makes us miss ours, because nothing matches up. This shower was better than ours! Especially for two people :) Yes there is the whole bathroom privacy thing, so this is not the kind of place for those who are not comfortable with one another. No biggie, I just hung on the day bed on the balcony when the facilities were being used by my hubby.
We did the Excellence Club. Whether it is worth it or not is really a matter of choice. I don't even know how much extra it cost, because I was interested in the Oceanfront suite which only came as an EC room, so I never looked at the price difference. My hubby does like his top shelf liquor, so he really appreciated having that available to him, especially at the prices you are paying for the trip. Also, the Excellence Club pools and bars are quieter, which is a nice change at times. We loved being able to stop at the lounge and grab little bites to eat and discuss things with the concierge. I would go to the gym or take yoga and my husband did the tennis clinics. While I was waiting for him to be done, I'd relax there and read the paper and have my cappuccino and some light food, then we'd go to breakfast. It was just a nice touch. And most of all, I loved the EC beach area!! Private, and you are really waited on hand and foot and, of course, always with a smile and a sense of humor. Lovely, lovely people who work at this resort. Not enough can be said about that.
Which leads me to the service. People make it sound as though staff just magically appear at every turn whenever you need them to wait on you, and this really wasn't true for us. But I don't need that, I'm not royalty. However, there were always people around, always available, and always with a smile which was not forced or fake. Such genuine, friendly people, who were always willing to do what needed to be done to grant your wish (although I will admit we never asked for anything too unreasonable). One example is that we couldn't find any seating around the main pool area one day, and my husband saw an unused palapa because someone had moved their chairs out into the sun. So he asked if we could have chairs set up under the empty palapa. They got two chairs from the beach and carried them to the pool for us, and of course, again, with a smile and always, "no problem."
Lastly, and again remember these are just highlights -- overall almost every aspect is wonderful -- the cleanliness was beyond fabulous. I am a nurse and also just a very hygienic person who was very concerned about the cleanliness of things in Mexico in general, and of getting sick. One of my nurse friends told me to bring bleach for the jacuzzi in the room before using it, LOL. I found everything everywhere to be spotless. In a place that is very open air, and so many things are outdoors, I even had a hard time finding dirt in corners of tile, etc. OUTSIDE, except where the dirt should be, let alone inside. Clean clean clean. In fact, I can't figure out how they keep the white couches and light daybed covers so clean, it baffled me. Of course I wasn't in the kitchen watching them do dishes, so you never know, but I never felt that the plates, utensils, or glasses were unclean, everything seemed fine. Very impressed.
I guess I wouldn't call this a con, to be honest, but everyone raves about that Michael Jackson show. We saw about two numbers, and it was good, but we bored of it very quickly and overall it wasn't anything to write home about. Kind of cruise-shippy. But I guess it's an all-inclusive, so what do you want? Even Vegas probably wouldn't impress me, I'd find that kind of cheesy, too, so it's all a matter of taste. If you do go to the show, get there EARLY, the seats fill up fast!! Not a seat in the house before it starts.
I would like to note that all the other entertainment we experienced there - the bands (especially the Mariachi band!) - were excellent. Again, you're not seeing Sonic Youth there, it is what it is, but good solid talent.
We were supposed to have an EC "Oceanfront" room. Now I knew going in that none of the rooms are truly "oceanfront", the resort just isn't configured that way. However, what we got (and we had put in a special request, apparently too late) was the second floor in building 7, overlooking the lazy river and an excursions booth. Way in the distance we could see a small piece of ocean peeking over the trees. This was our Oceanfront. Really it was a partial ocean view. I don't think they should categorize this room as an EC Oceanfront, at least not at that floor level. Maybe one level up would have been better. They were fully booked, and tried to move us to Building 8 three days later, but we only had a day and a half left at that point and it was more trouble than it was worth. Overall this did not detract from how wonderful a time we had, but for the money you pay for a special room, it was disappointing. Again, they should not classify this room the way they do, simply put.
We did have to call on two occasions for maid service, because we'd gotten back after being gone all day to the room still be uncleaned at 5 p.m. So the one night, they didn't give us turndown service, but I guess that's because they had only just cleaned the room. Don't know. Also, the box for picking up food needed reminders to be cleaned out. Stuff can sit in there for days. But as other reviewers have said time and again, just call them. They come up in minutes and take care of what you need. Just ask. And then they call you to make sure it was taken care of to your satisfaction. In fact, sometimes that almost got annoying, the phone ringing constantly after anything was done, haha. But it was all with good intent and good service in mind, so I truly didn't mind.
The beach - It's been said before, but I will confirm that if you are looking for a beach vacation, this really isn't the place to go. I adore the beach, but my husband isn't a big fan, so he didn't mind so much. But the beach is short and, yes, there is sea grass. We had enormously ridiculous amounts due to storms that were there right before we arrived that took days for them to clear, even though they raked all the time. I still enjoyed laying by the beach and having drinks and service and just enjoying the view. But if you are looking for Bermuda beaches, you won't find it here. Like almost everything else, it's not even necessarily a con - just a matter of choice. The pools are lovely and if you are more of a pool person anyway, this is a great place for that.
Lastly just to note our opinion on a few other things:
The beds, which so many people say are hard, are really not that bad. I expected rocks. They are comfortable if you are a firm bed lover. A normal firm bed. They are not like sleeping on the floor. My husband said next time he may want to ask for a topper. I had no problem, but I have a bad back and neck, so I like a firm bed - and I was able to order the orthopedic pillow for my neck, which I use at home. Lovely. No migraines, no stiff neck :)
Felix by the water sports on the beach was wonderful! The weather had not been so good our first two days there, and the water was too rough to take out a hobie cat unexperienced. So he politely asked for a tip and took us out on a hobie cat . . . we had a great time, lots of fun with him. A couple of days later we took out a wave runner - so so much fun! Do it!
We did a day trip to Isla Mujeres - we were disappointed, I won't go into a long discussion about that, it has nothing to do with the resort (we went on our own on the ferry) - but if you choose to do it, do some research and plan your day well - I'll just say that Playa Norte is not all it's cracked up to be. We did not do any other excursions due to lack of time.
Everything on Isla and in the gift shop is overpriced (Isla was more expensive than the gift shop! I felt that souvenirs in the gift shop were somewhat reasonable in comparison). The airport really has a lot of stuff at much better prices, so if you get there early on your way home, shop there if you hadn't made it into Cancun for shopping.
I had the grouper sandwich at the Lobster House on TA recommendations, I second that recommendation! Yum :) The ice cream is very unique and very good - it's a self serve stand - try it! I never did have any of the famous chocolate cake - that's for next time! Oh, and the coffee and cappuccino are out of this world!
I know there are a ton of things I'm missing, but truly it's all been covered anyway. I will just say that if you go here, you will not be disappointed unless you are just someone who cannot be pleased or want to be treated like the Queen of England. In fact, one of the things we loved the most about this resort is that it didn't have a hoity-toity feel. On the flip side, our last day and half there, a group arrived that was a little obnoxious--in fact we were glad they weren't there for our whole trip because it was a large group that kind of changed the feel of the resort with their presence--but that's not the resort's fault. Overall, very nice guests -- a good crowd of ordinary people just there to relax and enjoy themselves and each other. Lots of honeymooners! A good mix of young and more mature people with just the right attitude. If you are Thurston Howell looking for a snobby resort, this is not the one for you. But also if you are looking for Spring Break, this is not the resort for you, either.
My review is already so much longer than I planned! But once you start talking about EPM, it's hard to stop. Any questions, please feel free to message me! We are already planning our next trip back, which by the way, we really previously thought we wouldn't be able to swing for another 10 years (because of child care). But now we decided we will do anything it takes to be able to make it back to EPM!
One final thing I'd like to say is to the EPM Management if they read these reviews - it seems as though your staff is treated well by you as they all exude such friendliness and what seems to be love of their work. We like to give our business to organizations that do the right thing. I hope I am right - please treat your workers well, they are amazing people who deserve it and are what keep you alive. Without your employees you'd be just another pretty resort. They are your livelihood. Thanks to everyone who works so hard to make our vacations wonderful!!!
- Official Description (provided by the hotel):
- Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Hydro-Spa pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with BookIt.com, Excellence Group LLC, Hotels.com, Caribbean Online Mgt Corp., Expedia, Orbitz, TripOnline SA and Tingo so you can book your Excellence Playa Mujeres reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Excellence Playa Mujeres Hotel Playa Mujeres
- Excellence Hotel Playa Mujeres
- Playa Mujeres Excellence Hotel
- Excellence Playa Mujeres Cancun