I loved this hotel. Great service, great view and great beach.
The place is wonderful. If I could go back to where I started, I would have said "no" to the time share presentation. I lost valuable beach time being hassled by desperate sales representatives. In the end, the whole "nice hotel feeling" became a "they are trying to scam me" feeling. I paid full price for my stay and regret to have said yes to it. In fact, on my first day in Cancun I said no to two other Time Share sales people. What is wrong with them? Why so many in one place?
But the place is wondeful.
They have 4 restaurants:
The Japanese and the Steak House are excellent. Really great fusion Japanese.
The Mexican is ok, and I didnt try the Greek.
Staff are very courteous and helpful.
All inclusive plan works very well, just make sure you order drinks from different bars until you find your favorite place: the drinks made at the beach bar have less alcohol and they put less effort into their presentation.
Swimming pools are nice, but not refreshing.
Towel service is great, room service is good too.
Bedrooms are good with good amenities.
Very Quiet air conditioning in rooms, but you can hear all the noise from your neighbour's suites.
Front desk staff is helpful.
If you want to rent a car from their travel agency, be prepared to be very patient...the girl that works there has no experience and has a habit of arriving 20 min late to her shift (if you want to leave early know that this will not happen). Check if the GPS charger is really working before you leave with the car, otherwise she will charge you.
Some people complain about the sea grass in the water. In a week, there were windy days where the water and sand were full of sea grass, and other days where everything was clear. It is unpredictable.The beach is still beautiful anyway and the water is amazing.
The beach is small and it is not crowded - there are no hotels right beside this one, so it is a more isolated area.
If you like the crowd and will go to the Cancun clubs, avoid this place. You will need a 20 min taxi drive to get to them. This place is not in the Cancun hotel zone - it is in Playa de las Mujeres, wich is a little further.
Great for couples and families with small children.