Overall we had a nice stay at this hotel. There were many good and only a few bad points which I will summarise. We booked a full rate on the hotels website so we were never hassled to commit to a timeshare meeting. At all. Check-in took quite a while but was very thorough and informative.The 1brm ocean view suites are amazing. One of the best rooms I've stayed in. Huge balcony and comfy bed. Great to have a laundry. BYO powder. Housekeeping do a great job and there are oodles of towels.
I thought the beach was nice and we spent much time there because the pools are all WAY too hot. Not pleasureable at all.
Do yourself a favor and catch the ferry to Isla Mujeres for the day - top spot.
Food was better than average (we were all inclusive) but the restaurant reservation system leaves a lot to be desired. Ensure you have a confirmation number and name and time of who you booked with. There seemed to sometimes be a buffet option (on some nights) but you never seem to know if or when it is on so best to book restaurants or end up with nothing.
Kids menu options are limited. Minibar was not refilled every day.
Room service was good except for an extremely rude man who phoned me back to tell me that I didnt order what I said I ordered. Not great customer service.
We tipped cash with all drinks and meals which I think helped even though it was included.
The spa was lovely. The massage ladies - fabulous!
Your bill on the TV screen seems more complicated than it is and we only had 1 "unusual" charge at checkout which was promptly rectified. Sushi and Steak places are the pick of the restaurants. Gate security was appreciated. I would reccomend this hotel to anyone looking for an alternative to the hotel zone.