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“Great People....Beautiful Place...” 4 of 5 stars
Review of Villa del Palmar Cancun Beach Resort & Spa

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Villa del Palmar Cancun Beach Resort & Spa
4.5 of 5 Resort   |   Carr Punta Sam Km 5.2, Playa Mujeres 77400, Mexico   |  
Hotel amenities
Ranked #3 of 5 Hotels in Playa Mujeres
Certificate of Excellence 2014
Myrtle Beach, South Carolina, United States
1 review
1 helpful vote 1 helpful vote
“Great People....Beautiful Place...”
4 of 5 stars Reviewed October 25, 2013

We were a little nervous about this trip having booked it through a time share promotion. The accommodations were very nice. We stayed in one of the smaller rooms that had a pool/garden/ocean view. Because of some construction going on the last few days we were upgraded to an ocean view 1BR unit which was beautiful. Food was much better than I had anticipated, the only disappointing thing for us was being restricted to 2 restaurants and not having access to the sushi and steak restaurant because of the promotion we booked through. The time share presentation was longer than 90 minutes because you eat breakfast first, BUT they really were NOT as pushy as expected and the tour was very nice. Lois was our salesperson and she was great!

We would recommend you ask for Antonio to be your server at Davino's...he was wonderful, great to talk with and knows his tequila! Try the eggplant appetizer, the grilled octopus, and shrimp and scallop risotto- and don't forget the chocolate lava cake!

Great service at the Bite Bar for lunch...

And you must go to the bar down by the beach and see Carlos- Best bartender ever! Make sure you ask him to show you what a Domino shot is! Get there before happy hour if you want to get your swing!

Nothing is ever perfect....as we had a few issues with construction noise and the water being turned off one day (for a short time) but the staff at the front desk was very accommodating and willing to help. Thanks Icarina....

The spa runs specials all week....we were able to each have 2 80 minute massages....so relaxing!!!

Overall a great vacation....beautiful beach and views from this resort.

Room Tip: If you are able to upgrade to the 1BR I highly suggest it, its worth it...and make sure you have an...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, October 26, 2013
Dear Dayna S.

Greetings from Villa del Palmar.

We would like to thank you for sharing your experience with all of us. We are glad to hear that you enjoyed your stay. Hopefully we will have the pleasure of hosting your next vacation.

Regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,396 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,037)
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English first
Las Vegas, Nevada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 24, 2013

My advice...Stay somewhere else closer to town where Management cares about the condition of their property and the well being of their guests. Promotional pictures of the hotel property are beautiful, but beware...when you arrive at the property you notice details that speak volumes in terms of disregard for the guest. Hazards exist in many places such as the steps from the property to the beach. Large pieces of tile steps missing which could cause serious injuries. You could literally split your foot open! The "fire pits" and jacuzzi pool "fire pit" did not work. We were there 14 days and not once did they work. The staff at the bell desk, Palmita Market, Swing Bar and Housekeeping and the Spa were great! You couldn't find nicer and more accomodating people...but management was disappointing. Management does not have a "can do" attitude. The property is remote - too far from town. Taxis expensive to and from town. The beach is very short...put away your thoughts of long walks on the beach. The floors in the rooms are dangerous when you open the patio doors...the A/C is constantly running (freezing) and condensation build up on the marble floors make them like an ice scating rink to walk on. Very slippery! Who wants to break their neck in the hotel room?

Room Tip: Make sure you get what you reserved....I was told that this particular property is not really a &quo...
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  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, October 25, 2013
Dear Leona D.

Greetings from Villa del Palmar.

First of all we would like to thank you for sharing your past experience with all of us. We appreciate your feedback and observations, your comment has been passed to our upper Management for them to review and follow up. We apologize if you encountered any inconveniences during your stay. Hopefully you will give us the opportunity to host your next vacation.



Regards,
The Management
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Penticton, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 23, 2013 via mobile

My self my wife and 2 thirty year old kids here oct19-24.the resort is great most staff is great as we'll the maid we had was not very good never swept our deck for all 5 days we were there paint chips from chairs was there the whole time.
Didn't like the idea of not being able to wear my thongs to eat dinner who wears shoes in the tropics it's way to hot .I can see wearing nice shorts and shirt but come on shoes.
The restaurants are way to expensive and don't like having to reserve.
Very nice pools sometimes way to hot I guess from the sun but that's why we are hear.
I myself still prefer the west coast villa group resorts .

Stayed October 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, October 24, 2013
Dear Duncan T.

Greetings from Villa del Palmar.

First of all we want to thank you for taking the time to share this review with us. We are glad to hear you had a good stay, but please accept our apologies for any inconveniences you may have encountered. We appreciate your tips to future travelers, we are sure that they will help.

Hopefully we will see you here again.

Regards,
The Management
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Calabasas, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 23, 2013

We had a great 9 days at the resort. The service was fantastic. Merly our pool hostess was amazing. The rooms were very nice and really clean, and we were on the 7th floor. We had cleaning and turn down every night. The food was really good. It was plated beautifully, and they allowed us to order off menu and made us anything we wanted. We had no problem finding beach chairs... In fact we had a cabana bed everyday. The beach is nice... Great for swimming, paddle boarding and kayaking. Not great for snorkeling ( go to the island across the way for that). Quick 10 minute ride to the hotel zone. Many excursions were offered. Spa was nice, but it is coed. Overall we had a great time.
Only a few negatives: our water didn't get very hot to take a shower. The shows they put on are just ok. I would like to see stuff for teens to do. The time share pitch is exhausting. "No!" Is not what they will accept. The pitch is feels like a well practiced speech, and they don't really listen to you. It was 90 min of hell. They give you a comp breakfast to hear the pitch, but then you have to sit with the sales guy during your breakfast (awkward).

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, October 24, 2013
Dear Cassie A.

Greetings from the Villa del Palmar Cancun.

We would like to thank you for your review, we appreciate your feedback and apologize for any inconveniences you may have encountered during your stay. Your review has already been passed to upper management and analyze the points you mention about the shows and activities for teens.

Thank you for your time, hopefully we will have the pleasure of hosting your next vacation.

Regards,
The Management
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Live Oak, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 23, 2013

The resort is lovely. The staff is courteous & friendly. The food is excellent. But the air conditioning runs 24/7 and the rooms are freezing. We did not like the fact that the resort is several miles from town and taxis were not exactly cheap. So this limits site seeing or shopping unless you want to schedule your trips by using the pre-scheduled resort shuttle bus at specific times. We were there on a time share promotional trip. Which meant that you had to set through a scheduled 90 minute presentation that ended up being at least 2 hours. By being on this type of promotion trip the resort always wanted to know where we were going if we were leaving the resort grounds. This made us feel like prisoners or sort of trapped. Again, the resort is lovely, but I would not choose it again.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, October 28, 2013
Dear Patt H.,

Greetings from Villa del Palmar Cancun!

We are glad to hear you had a pleasent stay and apologize for any inconveniences you may have encountered during your stay. It is unfortunate to hear that you wouldn't come back, but we hope you decide to come back in the future.

Regards,
The Management
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Kaysville, Utah, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 23, 2013

My husband and I just made a 10-day trip to Villa del Palmar Cancun last month--absolutely incredible in every way!!! The entire staff were genuinely, sincerely wanting for our stay to be the best. The 4 restaurants all serve exquisite food with such a unique cuisine. The staff at the pools took extra good care of us, and the food from these pool snack bars were so yummy! The rooms are not only beautiful with breathtaking views from the outside deck, but the maid service was exceptional. Oscar Pulido, the Onsite Services Manager, made it a point to introduce himself to us, stressing that he was there to contact directly if there was anything we needed. We have already scheduled a week-long stay there leaving this Saturday. We can't wait to see Merlee at the pool; Aline, Eduardo, Miguel at Casona; Rafael, Marco, the concierge staff, Jose Camocho in sales, and the entire staff. The hotel also boasts a state-of-the-art equipped fitness and workout room. The spa is unique and so relaxing settled in a beautiful atmosphere. Can't wait to arrive there again on Saturday!!!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, October 24, 2013
Dear Laurie B.,

First of all we would like to thank you for your review. We are glad to hear that you enjoyed your stay and are happy to know that you will be coming back shortly.

We will see you soon,

Regards,
The Management
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Chicago, Illinois
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed October 23, 2013

To begin, we own in Puerto Vallarta and simply love it. This year, we thought we would venture out and see another of the Villa del Palmar properties. The grounds are beautiful but the beach front is nothing to be desired. In comparing the Puerto Vallarta property to Cancun, in PV the beach is cleaned and sand is combined every morning so when you walk out to the beach its beautiful. In Cancun, all the gunk is washed up on the shore. Not once did I see the beach be cleaned. Next, the property is way out and far from everything. If you have a preconcieved notion that Cancun Rocks, well, you don't want to stay here. Everything shuts down by 8:30pm. Its even posted, no noise is to be made after 9:30pm. What are we in a retirement facility? No disrespect to our mature generation but this is Cancun. A place to enjoy and let your hair down.

The entertainment staff is by far the worst. Schedules are placed in the room of events that don't take place at the time scheduled. There are four restaurants on the property, the steak house being the best which closed three days into our trip and did not re-open for the remainder of our stay. We ventured off the property one evening to come back and find our room door was left open. Housekeeping turns your bed down in the evening so whoever entered the room did not release the latch on the door Not good. Moving on to the room. The doors in the laundry room were broken upon arrival. It was a mess. The final draw back, the resort was approximately 30% occupied yet, when requesting the Penthouse, which is what we own in Puerto Vallarta, we were told they were all taken. Funny, from the balcony, you can clearly see, no one was occupying any of the Penthouses.

The only possitives from the trip is the wait staff. Gionvanny at the Bite Bar, Miguel and Angel who service the lobby bar, these gentlemen were fantastic. GREAT service to say the least.

If you truly want to have a good time, visit the Villa del Palmar-Flamingos in Puerto Vallarta instead of this property. In short, this was our very first visit and also our last. We will not be returning nor will we recommend this property to our travel group.

  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review, October 24, 2013
Dear Traveler H.,

Greetings from Villa del Palmar Cancun,

First of all we would like to thank you for writing a review about your last stay with us. We are sorry to hear that our property it was not what you were expecting, and we would like to address some points you mention in your review.

As for the beach, our Maintenance department every morning cleans the beach, unless the weather does not permit it. We are located in an area with seaweed, and there is not much we can do other than clean the seaweed on the beach, but there is nothing to do about the seaweed in the ocean, as we would be affecting the ecosystem and here at Villa del Palmar we are enviromentaly friendly. We are truly sorry to hear that the beach is not up to your standards.

As for Cancun being for just partying, it is unfortunate to see that you have that idea of this beautiful destination, this is also an area for relaxation, and our property is located in an area that is only 5 km, a bit over 3 miles from town, and most of guests choose this property because of the location and because it is great for relaxation.

As for the free upgrade you requested, please note that it is not a guarantee that our guests will receive it.

Thank you for your comments and appreciate the feedback.

Regards,
The Management
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Additional Information about Villa del Palmar Cancun Beach Resort & Spa

Address: Carr Punta Sam Km 5.2, Playa Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Playa Mujeres
#3 On the Beach Hotel in Playa Mujeres
#3 Spa Hotel in Playa Mujeres
#3 Luxury Hotel in Playa Mujeres
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Villa del Palmar Cancun Beach Resort & Spa 4.5*
Number of rooms: 415
Official Description (provided by the hotel):
This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more   less 
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Also Known As:
Villa Del Palmar Cancun Hotel Playa Mujeres

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