We have been visiting all-inclusive resorts for the last 13 years in Mexico and Jamaica. This is, by far, the best all-inclusive resort we have stayed at. It is truly a 5 star resort. We enjoyed our vacation here so much that we are already planning another vacation there in the winter.
The resort is new, clean and gorgeous. The common areas are amazing! The pools are immaculate! I don't know how they keep their pools so clean and all without the disgusting smell of Clorox. The suites are very functional for families and the resort does a great job to cater to families with small kids. We were able to pack light because a washer & dryer were provided in every suite, which was very convenient with a child.
Food was awesome-best of all the resorts we have visited. Our favorites were the Davino Restaurant for dinner (Adrian was our favorite waiter there) and Bites & Grill restaurant for lunch since you can order lunch while sitting by the poolside.
Customer service was outstanding everywhere we turned. The staff must be instructed to pay extra attention to kids, because they made our 4 year old son feel very special, which is above and beyond than what we expected.
We had no complaints about our stay. If there is one suggestion that I can make to the management is to provide a little bit of detergent for the washer and dishwashing soap and sponge for the kitchen. This would have made our stay better.
We have already recommended this resort to family & friends!