My boyfriend and I stayed here Feb 12-17 and we loved it! It’s such a neat place with a very romantic vibe to it. Made the perfect Valentine’s Day escape! But like many have written this is not a party resort. We did see a few guests who befriended other ones and turned it into a drinking thing, but it wasn’t anything crazy or loud. And from what we saw a lot of them couldn’t handle their liquor. Tequila does tend to have that effect. For us- it was humorous to watch, we didn’t mind the free entertainment. We are 28 & 29 and we came to relax. That said, there weren't too many kids running around. There were a few families there, but it was mostly a couples thing. When I was reading the reviews before we left I was a little worried, but once we got there and saw how beautiful it was and how nice the people were we felt so relieved. Our stay was honestly perfect. We booked an all-inclusive package through bookit.com with an ocean view room & roundtrip airport transfers. Once you fly into Cancun there are numerous taxis that you can take to the hotel if you don’t have pre-arranged transportation. Make sure that you agree with the cab driver on a certain price before you get inside of the cab. They do not have meters and a lot of them make up their prices as they go. You can usually talk them down to a decent price. A cab ride from Cancun to the hotel should run you about $20-$25 one way, anything more than that and you are overpaying. Best Day is the company we went thru for transportation. As far as the time share posts – omg, you pay for what you get. You can’t pay $1 for a burger and seriously expect to get a $5 one?! You wanted the cheap way in and you got the cheap way out. Time share presentation deals are tricky and usually the ones that bite on it don’t read all of the fine print or care to research it more. I don’t understand why so many of you are shocked to only get so little in return when you paid only so little for it. Taking the cheap way is not always the smartest. Now for the details.
Beautiful inside, all the palm trees outside make it feel like you are in the middle of a jungle. Lots of wild life that you can hear at night time. The hotel is barely 2 years old so it’s new and you can tell. I would put the entire resort size at medium. The hotel is planning on expanding which will make the resort even bigger. The grounds are immaculate and kept well groomed and clean. Our check in was quick and smooth. They do place a hold on your credit card for a certain amount in case you run up some charges while you are there. That amount varies on how many people are in your party and how many days you are staying. Manuel checked us in and he was polite and nice. He gave us a list of what was included and what wasn’t. Basically if you have the all-inclusive package all the 4 restaurants are included, alcoholic drinks, soft drinks, juices, bottled water, room service, mini bar inside the room, all of the cabana beds except the ones by the infinity pool, non-motorized sports and then some. What wasn’t included were international phone calls, lobster, some premium cuts of meat at the steak house and some higher end liquor (scotch, whiskey), and wines other than the house wines. Once we were done with the check-in we stopped by the concierge desk to inquire about excursions. The guy was were helpful and he did ask us if we wanted to do a time share presentation. We declined politely and that was that. We weren’t bugged again about it. There is a shop onsite that has an ATM, gifts, beach items, food, snacks, fruit, etc. in case you need something. The ATM there disperses money in dollars, not pesos! There is a currency exchange desk on the side of the front desk that you can exchange dollars for pesos, if needed. We found that pesos or dollars, they will take it all. We brought lots of $20, $10, $5 and $1 for tipping. If you need to take a cab anywhere the hotel can fetch one for you very quickly. And it’s not overpriced. Don’t listen to the other reviews – everything can be negotiated. There is a free shuttle that is offered by the hotel that will take you to the hotel zone. We didn’t take it so I can’t comment on that.
There is a free computer that guests are allowed to use to check email, facebook, etc. If you want wifi on your personal pc or phone it’s $10 per day. It’s spotty at some spots, but overall works good.
We were in building 2, 5th floor and had an amazing view of the entire resort and ocean. It was in the middle of everything and very peaceful. The room was clean, nice big bathroom with marble tiles, comfortable bed and pillows, a nice wet bar. Balcony with a large hammock, which we used every night to winde down the day, and a small coffee table with 2 chairs. Our A/C worked fine, plenty of hot water and our water didn’t smell weird. Our mini fridge was filled and re-filled when needed. Water bottles, coke, sprite, canned beer, chips, snickers, cookies, etc. We saw the refill guy our 1st day there and gave him $5 and that was that. Our maid cleaned the room every day and we tipped her every day. Towel art was left and we had no complains. We used the safe to store our valuables and even when I forgot to put something in there it didn’t go missing. We didn’t use room service, so no comment there. We literally only used the room to either sleep in or shower, the rest was spent outside.
You do sign a bill for everything. But it’s really like going to a restaurant ordering a drink and them keeping a tab open for you and then when you are done you sign a check. Same goes when you order food by the pools or food inside of the restaurant or the bar. They don’t make you sign every time. And once you do say you want your check they are quick to bring it. We never waited more than 5 mins for it. And most of them just kept it open until we were ready to sign it. If you find yourself ordering something than is not included in your package staff WILL tell you that you will be charged for it and you will also get 2 bills to sign, so there is no way that you won’t know that they are charging you unless you are a complete clueless human being. There different colors of bracelets. Orange, yellow, white, and red from what I saw guests wearing. And some guests didn’t have a bracelet at all and they had to whip out the credit card when they ordered something. So bill signing is literally how the hotel keeps track. Plus, common sense here, but tipping does get you better service. Sorry, but that’s all around the world. If you are a complete cheapo maybe you should save a little more and then travel. We didn’t feel that we had to tip or that the service wouldn’t be as good, but we saw how they run around like crazy and how they try so hard to please you that it’s honestly hard not to tip them. We tipped $20-$30 a day. Most of them work 15 hr shift and always have a smile on their face and greet you. And trust me, they do remember who you are. Treat others like you want to be treated, don’t be a snob and tip every once in a while and you will have a nice vacation. We had dinner one night at Davino’s and there was a lady that was giving a wrong plate on accident and her attitude towards the waiter was disgusting. She was talking to him like he was 4 yrs old and deaf.
Plenty of them around and never too crowded. Seems like people split between pools and the beach, and then around 2-3 pm everyone ends up around the pools. No kiddie pool although the one closest to the lobby is only like 4 ft deep. The children that were there were usually playing at that one. It’s not heated. There are a couple pools that are heated. Plenty of lounging chairs with umbrellas. There is an infinity pool by the snack bar and it has a great view of the ocean. The cabana beds by it are for Elite Members only. Next to the infinity pool is a huge star shaped hut tub with a fire pit inside of it. Very relaxing. Also lots of other hot tubs and Jacuzzis around. There is no life guard post on the beach or pool, but I did see a person what resembled a life guard (going off of the shirt he wore) that walked around the pools and kept an eye out on the beach. Pool waiters are ready to take your drink and food orders. Towel stand is by the pool closes to the beach. There are plenty of towels.
White soft sand. Beach has some seaweed, but that really depends on how strong the winds are blowing and how strong the current is. One day it was not windy at all, the water was still and there was no seaweed on the shore. Besides they clean it every morning. It’s not something they can control. It’s called nature. For February the temperature outside was in the 85 and the water roughly in the 72. There are non-motorized activities that you can do. Lots of loungers around, palapas, cabana beds. I loved the cabana beds. There are beach waiters that will get you drinks and food too.
Plenty of them around. The tiki bar was fun. It had swing chairs and was the hang out of many guests. As was the Steak House bar that had the TV’s. It is Mexico and soccer is popular so the TV channels inside of your room and bars will have soccer games. My boyfriend loved it since he’s a soccer fanatic. The wait is never long, drinks are not watered down and to me they had lots of liquor inside of it. They can whip up about any drink you can think of as well as shots. I stuck to Mojitos, Corona, fruity drinks and my occasional Chocolate Martinis. They have something for everyone’s taste buds.
There is plenty to do or nothing at all. Yoga on the beach in the morning. Aqua aerobics in the pool around 11 or 12. And then more dance exercise in around 3-4pm. Evening entertainment varies daily. There is a ferry you can take to Isla Mujeres right next to our hotel. It’s $35 pesos for one person. It’s slow though and has set times. It takes about an hour to get to the island, but it’s convenience since it’s right there. I highly suggest Isla Mujeres! It’s such a fun island with lots to do. We rented a golf cart for $50 from 9am-5 pm, insurance and gas included. And we didn’t have to bring it back with gas which was great! If you decide to rent a golf cart agree on all the terms before you sign and pay. To tour the entire island it took about 3 hrs. We actually returned our golf cart early since there was nowhere to park it near the beach (Playa Note) and we wanted to relax. If we had more time we would have done Garrafon Natural Reef Park. It’s about $70 per person includes food, drinks, usage of hammocks, cabana beds, beach, zip lining over ocean, snorkeling & kayaking. It is mesmerizing there. The views are breath taking. If you decide to go there plan to spend the entire day. It’s open 9 am – 5 pm. We shopped, dinned, and played around at Isla Mujeres. The beaches there are picture worthy. Try the food there it tastes amazing! We got beach front massages for $50 for 2 ppl for an hour! They start of with a high price but can be talked down. And it's the most relaxing thing I've ever done. If you don't want to pay the resort spa prices then getting one on Isla Mujeres may be the way to go. Also, if the slow ferry doesn’t fancy you then there 2 other ones you can take. We tried all 3 of them. We found the one going out of Gran Puerto to be the fastest. It’s yellow, you can sit outside and take only 30 mins to get to the island. It departs every hour & half. The cost is $65 pesos per person. And the taxi ride to it from the hotel is $13 one way.
We tried Zuma (Mexican), Davinos (Medditerean), and Hiroshi (Sushi). We skipped the Steak House for we found it weird to go to Mexico and eat at a Steak House. The snack bar during lunch had great food too. The breakfast buffet at Davino’s had lots of choices. We found that if you get to a restaurant around 6 or 6:30pm the wait is not that long since it's 1st come 1st serve. Around 7:30 or 8 pm wait time gets to be about an hour. Quality of food was good and very fresh. Presentation was lovely too. Our food was never served cold and we never waited longer than a half hour for it.
Overall, we liked our stay. It was nice and relaxing and the perfect Valentine’s Day week getaway. We also felt completely safe there. Every time we left the resort by taxi they take the cab number and name down, ask for our room number and where the cab was taking us. Same goes upon returning to the hotel. Before they lift the gates they ask for the same info. Plus, one day I lost my coach clutch wallet on the beach that had some money, our room key, & confirmation tickets of our round trip transportation (since I had just met with the guy earlier that day) in it. I couldn’t find it anywhere and panicked a little. I didn’t care for the money as much as I cared for the hassle of having lost that ticket and the room key, but my boyfriend asked a beach worker to check over the beach and he said that the guy ran all over, recruited other workers to check everywhere and an hour later returned it to my boyfriend with everything inside of it. Turned out, another worker had found it earlier and turned it into the Lost & Found. I was so thankful for all of their help. We found our little helper the next day and tipped him nicely. Things like that make a difference to me, not whether they bring my drink 5 minutes later than when I wanted it. I would recommend the resort to friends and family.
Oceanfront, 2 building 5th floor or higher (floors go up to 8) also if you want to splurge the penth...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.