Just returned from a weeklong stay at the resort. The resort was really nice and above expectations. Activities personnel were very friendly and helpful which made the days fun and entertaining. The restaurants where very good and had plenty of varieties. Dress code was not enforced for a couple of the different restaurants and should have been. We felt like the concierges were not very helpful and horrible about giving directions. We travelled by city bus into older downtown area for shopping and dinners. Felt very comfortable traveling away from the resort. We had some monies stolen from a wallet in the room by the maid staff, (We accidently left out of safe by mistake). Management took over four days to reimburse only after a few trips to see the manager. Would only give it a mid range because of the poor staff and management. Weather was nice and the short beach was relatively vendor free. Did enjoy the resort with a few bumps that occurred.
- Official Description (provided by the hotel):
- This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more less
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- Also Known As:
- Villa Del Palmar Cancun Hotel Playa Mujeres