La Amada is well-removed from the craziness of the Cancun hotel zone, which is both an asset and its downside. My husband and I were looking for a relaxing vacation away from the hustle and bustle, and we certainly found that in La Amada. Unfortunately, we were disappointed and frustrated by the poor and inappropriately expensive food and drink options at the hotel – and the hotel’s isolation made that a problem.
The best aspects of La Amada:
The setting: The hotel is an isolated and beautiful oasis. The grounds are immaculately kept, and the low buildings make the sun and sky the stars of the resort. We specifically sought a hotel where the pace and surroundings would encourage relaxation, and La Amada accomplished that wonderfully.
The rooms: We stayed in one of the 2-story beach front casitas and adored our room. Roomy and relaxing, we had plenty of space between the room, the patio, and the deck on the third story. Our view was fantastic, and our favorite place to relax and soak it all in – day and night - was in our private plunge pool. And as mentioned in many previous reviews, the shower is wonderful.
The service: Every employee we encountered was gracious, friendly and accommodating. During the turn-down service in the evenings, the towels in the room were replaced, the trash emptied, and coupons left for featured spa services the following day. The service around the hotel was exceptional in every respect, and never overbearing.
The cleanliness: Everything was spotless. The grounds, the lobby, our room, the pools, everything. Though I’m not a germ-phobic person, the exceptional cleanliness is noticeable at La Amada.
The worst aspect of La Amada:
The food and drink: Average quality but very poor value. As others have mentioned, breakfast is included in the cost of the room, which is a nice benefit. However, the hotel recovers that cost by charging high prices for drinks and food at other meals. Food options are very limited, with small menus and only one restaurant open for each meal. Lunch ran about $40-50 U.S. pre-tip for two people for entrees and non-alcoholic drinks. Room service at any meal cost about the same. Dinner at Aroma is pricey, and the portions are very small by American standards. By the middle of the week I was extremely tired of paying $4 U.S. for every small glass of flat Diet Coke. Alcoholic drinks were very expensive: my husband’s margaritas at the swim-up bar were $16 U.S. each. We enjoyed the French press coffee at breakfast and my husband liked the beef fajitas at lunch, but other than that I’d be hard-pressed to come up with a single memorable food item. I’m happy to pay higher prices for satisfying, high quality food, but at La Amada I felt like I was being charged prices way out of proportion to the quality of the product.
I should mention that though I’d read in reviews here that outside food and drink were not allowed at the hotel, we were never informed of this policy by the hotel and did not encounter it in any of the hotel information online or in the room. We routinely purchased snacks and drinks at the Superama supermarket (on Bonampak Av. on the right on your way to the hotel) and brought them back to our room, and were never told we could not do so.
The beach was wonderful. The water is clear and calm near the shore, and we spent a good deal of time relaxing in the shallows and soaking up the sun. I’d read about the seaweed on the shore, but it was a non-issue.
Though there were some families with young children at the resort, it doesn’t strike me as a family place. The hotel feels much more like a couples or adults-only environment, and it’s not a place I’d choose to travel with children.
Traveling as we were in August, the pools were all very warm – like bathwater. This made swimming something less than a refreshing escape from the heat of the sun.
The bed was hard by my standards, and my husband was frustrated that the room temperature could not be set below 68F. Other than that, our room was very comfortable.
I recommend La Amada, but with a few caveats. Unless you are on an unlimited budget, I would spend your money on your desired room and a rental car, and plan to eat all of your dinners away from the hotel. We had a fabulous time trying out some of the Cancun restaurants we’d read about. The hotel really is wonderful aside from the food issue; it’s a shame that the unreasonable expense for meals marred an otherwise very enjoyable experience at La Amada.
- Official Description (provided by the hotel):
- The Beloved Hotel Playa Mujeres combines luxury and comfort with the convenience of the 'boutique style' all-inclusive, in the perfect family-friendly setting poised for pleasure and relaxation. Here you'll have a comfortable home base of contemporary luxury. Stylish hotel architecture and decor, generous suites, spotless service, deluxe facilities, and of course, our secluded beachfront setting, all enable you to let your days happen naturally. At this intimate beachfront community you'll enjoy personalized spa and wellness programs, fine dining, seaside golf, boating and fishing from our inland marina, and a host of other activities. ... more less
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- Also Known As:
- La Amada Resort
- La Amada Playa Mujeres