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“Luxury living at its finest” 5 of 5 stars
Review of The Beloved Hotel

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The Beloved Hotel
5.0 of 5 Resort (All-Inclusive)   |   Condominio Playa Mujeres, Playa Mujeres 77400, Mexico (Formerly La Amada Hotel)   |  
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Hotel amenities
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Up to 25% off room rate
Ranked #2 of 4 hotels in Playa Mujeres
Honolulu, Hawaii
Top Contributor
59 reviews 59 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
“Luxury living at its finest”
5 of 5 stars Reviewed October 7, 2013

Outstanding experience from start to finish!

Room- We stayed in the oceanfront junior suite. It was beautiful. Highlights included the jacuzzi overlooking the ocean, the outdoor bed, the bar, and the rain shower. The bed was comfortable, but nothing too special. The turndown service was a nice touch.

Food- All four restaurants were good. We especially liked the Aroma and Isla Grill. The portions were nice and small so you could enjoy all the courses. Breakfast was buffet style but had a lot of options. Drinks are included of course- I recommend that you ask for your drink by brand name. The mojitos and the tropical drinks were great. The sushi is amazing, but it's only available during the dinner hours. Room service was convenient, especially for breakfast.

Service- Great service the whole time. Drinks on the beach or at the swim up bar were never an issue. There were plenty of beach seats available.

Entertainment was nothing to write home about. They had an occasional DJ and a "fire show," which was pretty cool. There wasn't a night life though.

We didn't go on any of the excursions, but we did go on the bike tour, which was nice.

Overall it was a glorious trip and very relaxing. We stayed for four nights, which seemed to be the perfect length to avoid too many trips to the same restaurants.

Room Tip: Junior ocean suite seemed to be a great value. The casitas looked cool, but the pools were not real...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (521)
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Barcelona, Spain
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 7, 2013

Myself and my wife stayed in the Beloved Hotel for one week during our honeymoon. This hotel is exceptional in every way. The staff, food, beach, restaurants and every other facility was simply amazing. We loved every thing about the Beloved and its friendly, professional staff. White sandy beach, clear blue sea, cocktails on the sea front, just breath-taking. Our room was beautifully presented, modern, luxurious, spacious and cool. Not to mention a Jacuzzi in our room. This hotel is a must for any couple young or old. The service provided is world class. The staff really do go above and beyond. Would go back tomorrow if we could.
There's so much more I could say but id end up going on and on. Paradise!

Room Tip: Try to get a room away from the restaurant serving breakfast, the noise of diners chairs can be hear...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trevor, Wisconsin, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 7, 2013

You arrive to a nice wet towel and a drink of the bubbly. PERFECT! Then things went a little wrong and we were told they did not have rooms available with King beds. My wife and I were a bit upset as we were there for our 40th anniv. We went down to the beach, again, PERFECT. Then the manager(Patrico) found us on the beach, and told us they had rooms open up with kings and said they would be ready for us very soon. I thought this was very classy. The rooms were great, the food was great, and all the staff were more then wonderful. Special thanks go to Noway for his kindness and Perfecto,who has to be one of the best staff members/bartenders there. A GIANT thanks to all of you. You made our special time............wonderful. Mr. Whiskers (H.H.Fischer) :0)

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 6, 2013

Just returned from The Beloved Hotel and I don't know where to start. This place is paradise! From beginning to end, the staff went above and beyond for every guest. The rooms are spacious and amazing! The food is delicious. We stayed in a swimup suite and it was perfect. From the beautiful view, to the 24 hour room service, and lets not forget...top shelf liquor in each room. I can't say enough. Every night there is turn down service. You are treated like royalty the entire stay.

Some reviewers complained about the kids and MOST of them were well behaved. Most of the kids were under 4.

This was a birthday celebration for me and the staff surprised me with a cake delivered to the room.

The spa was peaceful and very relaxing. I enjoyed the live entertainment at night. All of the drinks were right on.

They are number one for a reason! ;-)

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 6, 2013

I was looking for a stress-free vacation and that is exactly what I got. I stayed 8 nights The room was great, the food was good and very nicely presented, the staff was very warm and friendly and the spa amazing. I would definitely go back.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frisco, TX
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 11 cities Reviews in 11 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed October 5, 2013

We travel to Mexico almost monthly now and the Beloved is hands down the best we have been to. We had only one complaint...the internet was weak. Gabriel the manager said he was aware of it, the week prior they had a lot of rain and a few transmitters were down. If they fix that, and I have no doubt they will, this place may just be flawless. Service, service, service. Food the best we have had in Cancun. The room was amazing. The swimouts are nice, but we moved to a casita suite that had the plunge pool for our little boy and an ocean view and for us well worth it. A waiter will come around to your patio and ask what you need. Excellent service is hard to pin down and describe, but here it was like they knew what you wanted before you even did. They asked what time we wanted turn down service and it was on time and amazing. Yes, I said turn down service and amazing in the same sentence. The food wasn't trying to be "gourmet" like you will find so often in Cancun, it really was gourmet and that much better.
I have seen a few complain about children at this resort....that is why we came, we have a little boy....if you go as a couple, stay next door at the Excellence, is is part of the same company! We will check that one out as well. So there is not much else to say, and if you see my other reviews we are pretty easily pleased, but this place is just so pretty, and so special and so perfect for families that we will return. And we have only been to the same place one time. You cant go wrong here...we even found a decent price! The Beloved is just that!

Room Tip: The Casita suites with the ocean views are our favorite, but all are big and lovely.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medellin, Colombia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 4, 2013

I spent 5 days at the beloved in a swim up pool with my wife. it was our honeymoon.
The hotel is not close to the city nor the hotel zone, its is 30 minutes from the airport in front of isla mujeres.!
the room was amazing, had excellent bed, its own bar (bottles of tequila, vodka, gun etc), hot tub and access to the pool through a private garden.
the chefs were amazing, both Garcia and Dafnis at Lupita, waiters Noe and Eduardo are the best, they went all and beyond to make you feel good and to help you in any possible way!
Heyden, the barman at the indoor bar is amazing, he made my wife the best tamarind margaritas and he is a showman, great place to spend some time talking and watching him make drinks.
we wanted to travel and do a little sightseeing but after arriving we did not leave the hotel, there was no need for it, the beach was great, the pool, the restaurants, etc

What makes the difference is the service, they truly do anything to make your stay the best ever! the room service was great too!
At dinner at lupita, we arrived and they told us that they had a special tasting menu of traditional mexican food made for us by the chef, they found out (we talked a lot to the staff about local cusine) we wanted to try local food, it was delicious, they made a 4 course meal of duck tamale, pozole, antojitos mexicanos and dessert!
cant wait to go back to the beloved!
the Spa is amazing too! got to try it!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Beloved Hotel

Address: Condominio Playa Mujeres, Playa Mujeres 77400, Mexico (Formerly La Amada Hotel)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Playa Mujeres
#2 Luxury Hotel in Playa Mujeres
#2 Top resorts Hotel in Playa Mujeres
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Beloved Hotel 5*
Official Description (provided by the hotel):
The Beloved Hotel Playa Mujeres combines luxury and comfort with the convenience of the 'boutique style' all-inclusive, in the perfect family-friendly setting poised for pleasure and relaxation. Here you'll have a comfortable home base of contemporary luxury. Stylish hotel architecture and decor, generous suites, spotless service, deluxe facilities, and of course, our secluded beachfront setting, all enable you to let your days happen naturally. At this intimate beachfront community you'll enjoy personalized spa and wellness programs, fine dining, seaside golf, boating and fishing from our inland marina, and a host of other activities. ... more   less 
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Also Known As:
La Amada Resort
La Amada Playa Mujeres

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