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“The most perfect hotel ever” 5 of 5 stars
Review of The Beloved Hotel

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The Beloved Hotel
5.0 of 5 Resort (All-Inclusive)   |   Condominio Playa Mujeres, Playa Mujeres 77400, Mexico (Formerly La Amada Hotel)   |  
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Ranked #2 of 4 Hotels in Playa Mujeres
Worksop
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“The most perfect hotel ever”
5 of 5 stars Reviewed September 17, 2013

I stayed at the Beloved from August Bank Holiday for 2 weeks with my boyfriend . It is the most perfect hotel , good service , good food , the rooms are out of this world . Valdamar and Vicente in the pool bar . Alex the beach waiter where anything you wanted he would work miracles and get them for you . Heydan with those amazing flavoured Gins in the Lobby Bar, and when something was not right and it was bad the staff did the upmost to put everything better and more . And no one more was Marcella and Patricio . Only bad gripe Luis the guy on reception a smile would be nice when you check in as for all we are on Holiday and just flew 10 hours to stay in your beautiful hotel .

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,871 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (620)
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English first
Fort Washington, Maryland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 17, 2013

Our husbands planned this trip from beginning to end. This was the best wedding anniversary. My husband and I were not able to go on our honeymoon 24 years ago due to the hurricane. This was worth the wait! Our stay at The Beloved Hotel was outstanding. They made us feel so welcomed and like family. Noe, Pablo, Freddie, Susana, Maria, Amiliano and a host of other staff did an excellent job. We will tell our family and friends to visit The Beloved Hotel for their next vacation.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, CA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 17, 2013

This place is what all-inclusives should be, great food and drinks, fantastic service, first class amenities, relaxing and a beautiful setting. If you want yoga in the pool, skits and drunken dance parties on the beach and a buffet designed for 300 lb people, this is not for you.

Room Tip: Didn't want or need the plunge pool or casitas. The Jr. Suite was perfect.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
preston
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed September 17, 2013 via mobile

We are currently at the hotel we booked with Bluebay travel this is our 3rd time here and I cannot praise this hotel enough the customer service is outstanding all the staff here are so customer focussed we have never stayed anywhere as good this is the only hotel in cancun that I would stay at we have stayed at others that just don't come close to this this small intimate hotel has set the bar so high that others can't match the food is fabulous every meal we have had is fine dining at its best the rooms are beautiful there are too many staff to name for there outstanding service but I would like to mention Pablo and his team that have made our stay here so special I feel so overwhelmed by the service we receive that it brings a tear to my eye I feel that they really care about all their guests needs nothing is too much trouble anyone looking for a relaxing holiday and fabulous customer service this is the place for you everything is top notch it's a very special place everyone we have spoke to are as impressed as we are unfortunately the weather hasn't been good but we have had an amazing vacation and that is due to all the fantastic people that work here we feel truly blessed to have experienced this wonderful hotel and hope to spend lots of happy years visiting here

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excellence_Group, Community Manager at The Beloved Hotel, responded to this review, September 23, 2013
First of all, allow us to thank you for giving us the opportunity to welcome you back at The Beloved Hotel Playa Mujeres.

We are glad to know that every time you have stayed with us, you have been able to enjoy of many unique and memorable experiences due to the courteous attention of our staff, comfort room accommodations, and enjoyable food & drinks in our restaurants and bars.

We all look forward to welcome you on your fourth visit, and to provide you with another memorable experience.
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1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 16, 2013

My wife and I just returned from our honeymoon so if you're considering this hotel, we're selfishly afraid to share this review. I say this solely on the premise that by sharing our experience, others may read just how incredible this hotel really is, thereby making the hotel more popular and potentially more difficult (and expensive) for us to book in the future. However, if there was ever a hotel and a staff that is more deserving of compliments, it's certainly this one.

Let me start by stating that we've never written a review on any site, for anything, ever! However, our experience was so wonderful that we really thought that we would be doing other potential visitors a disservice. Additionally, having stayed at several other all inclusives before, I can certainly appreciate that it's perfectly natural to formulate an opinion on what to expect, what to overlook etc and just hope that your investment is at a very minimum, not a total waste. Well I can almost promise you, that this little gem will truly blow you away.

It's a boutique size hotel so if you're looking for the big resorts with a lot going on, this isn't it. From the moment you arrive, you'll notice a theme throughout the entire place. A staff that is eager to please, but you barely notice even though there everywhere and are happy to provide you with ANYTHING at any time. The grounds are meticulously cared for. Our room, which was a large penthouse with incredible views, had a large terrace, it's very own jacuzzi tub and pool, was cleaned twice a day EVERY day. Food wise, you can eat as much as you want, whenever you want and be exposed to 3-4 star restaurant quality food that is appropriately proportioned. The chef's on site, will prepare food to your liking so if you're looking to splurge a little, you'll be delighted with wonderful food, but if you're also wanting to be more health conscious and still be served something that taste delicious, you'll be pleasantly surprised with all of the options that are available. Not once, did we have to walk to a bar for a drink, and when we ran out of drinks that where already stocked in our room prior to our arrival (and get refilled every day btw), all we had to do was call room service and have more delivered, no questions asked, no additional funds required (unless you want to tip of course, which is understood but never made to feel as though it's expected).

Simply stated, this resort knows how to pamper people and they've legitimately thought out just about everything that a person would want to do or think of doing when they're vacationing. The fitness facility is one of the nicest of any resort out there. Yes, you would think it's crazy to think of having a state of the art facility with modern equipment and enough room to actually work out (not some tiny room with mirrors to make it look bigger) but this one even thought of that as well.

Our only complaint was the weather as it rained 5 of out of the 7 days that we where there. However, if you can imagine giving a resort this much credit in spite of 5 days of almost monsoon like weather, then that should tell you what this resort is all about.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excellence_Group, Community Manager at The Beloved Hotel, responded to this review, September 23, 2013
Thank you very much for taking the time to write this review, and for recommending us with all Trip Advisor readers.

It is very rewarding to hear that our services have gone beyond your expectations. Moreover, thank you for letting us know how memorable and special was your stay, due to the quality of food & drinks encountered, the hotel facilities and the service of our staff.

Comments like yours constitute some good motivation for us to keep working to achieve our guests’ satisfaction.

It will be a great pleasure to welcome you once again for another memorable vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saline, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 16, 2013

We traveled with our two children ages 7 and 10 the last week of August and stayed in the Penthouse Suite. The Penthouse Suite is such a beautiful room with just amazing views of the resort and ocean! This was our third trip to The Beloved and it was better than ever- we did not think it could get better! What makes this resort so amazing is the staff. From the moment our car pulled up, (we recommend booking a private car through the hotel to travel to and from the airport- well worth the money) we were greeted by Edgar who welcomed us "home." We really do feel like we are at home at The Beloved and that is because of the wonderful people that work there. A special thank you to Edgar for always greeting us when we arrive and for helping to find my daughters lost stuffed animal puppy!

We had beautiful weather and spent most of our time at the beach. Thank you Eduardo for taking such good care of us at the beach, your service was beyond excellent! We rented a private cabana on several of the days which we recommend, they are right on the water and offer shade when you need a break from the sun. The kids love it as well! The nice thing about this resort is whether you sit by the pools or at the beach, it never seems crowded.

Our kids had a great time and were never bored. There were plenty of activites in the kids club (special thanks to Africa and Wendy- you are so great with the kids), a gameroom, and of course the beautiful pools and beach! The kids had fun on the boogie boards, kayaks and sailing with their dad- all of which are included with your stay. David is the lifeguard and does such a wonderful job at the beach, he is all about guest service. It was a pleasure to see him again!

The food is a 10 at this resort, so many different things to chose from! Reservations are never needed so you can go about your day as you wish. This resort is all about relaxation, the staff is always trying to please. Gabriel Garcias was the manager on duty during our stay and we want to personally thank him for the job he does running this resort. We have stayed at several beautiful places but this by far is the best!

A special thank you to Felix in Lupita, Paulo at Isla Grill, Fernando, Noe and Luis. You made every meal a pleasure with your excellent service. We must say hello and thank you to Pablo, we have known you for 3 years now and can't imagine The Beloved without your smiling face there! Also, thank you to all of the Concierge Staff for taking care of any requests we had, you always greet any questions with a smile and "our pleasure!"

If you are looking for a place to get away from it all, The Beloved is for you. The resort is immaculate, the rooms are beautiful, the food and drinks are top notch and the staff is the best you will ever experience. Also, give the spa a try- we did a couples massage and it was the best experience ever!

We are planning our next trip and can't wait to return. Thank you for making it a vacation our family will never forget!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Excellence_Group, Community Manager at The Beloved Hotel, responded to this review, September 23, 2013
It is our pleasure to know that The Beloved hotel Playa Mujeres exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make of every guest experience, as exceptional and unique as it can be.

Thank you for letting us know how memorable and special was your stay due to our comfortable room accommodation, the food & drinks quality encountered, kids entertainment and the outstanding service provided by our staff members, who always attended to your needs. We recognize that our staff plays a valuable role in the vacation experience of our guests but reviews like yours serve us to motivate us even more; we have forwarded your message to all our Department Managers.

We are looking forward to welcome you back and have another opportunity to pamper you with our service creating another experience to remember.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 16, 2013

Beloved took my breath away. This resort is amazing especially the inclusions for the all inclusive. It literally is all inclusive which a lot of other hotels allude to but charge you extra. We had the spa suite and i could have lived there the room was so amazing with awesome views. The bar in our room with all the snack and alcohol was all included as well as all 4 lovely restaurants. The staff were amazing and we didn't leave the hotel all week except to go and free the baby sea turtles in central cancun. This hotel is not central to cancun's night life etc, that is not what we were looking for as we were travelling here to relax. BEST RESORT i have ever stayed in to date!

Room Tip: Spa Suite! Worth every cent as your spa opens out onto your balcony or keep the window closed for mo...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Beloved Hotel

Address: Condominio Playa Mujeres, Playa Mujeres 77400, Mexico (Formerly La Amada Hotel)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Playa Mujeres
#2 Spa Hotel in Playa Mujeres
#2 On the Beach Hotel in Playa Mujeres
#2 Top resorts Hotel in Playa Mujeres
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Beloved Hotel 5*
Number of rooms: 109
Official Description (provided by the hotel):
The Beloved Hotel Playa Mujeres combines luxury and comfort with the convenience of the 'boutique style' all-inclusive, in the perfect family-friendly setting poised for pleasure and relaxation. Here you'll have a comfortable home base of contemporary luxury. Stylish hotel architecture and decor, generous suites, spotless service, deluxe facilities, and of course, our secluded beachfront setting, all enable you to let your days happen naturally. At this intimate beachfront community you'll enjoy personalized spa and wellness programs, fine dining, seaside golf, boating and fishing from our inland marina, and a host of other activities. ... more   less 
Reservation Options:
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Also Known As:
La Amada Resort
La Amada Playa Mujeres

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