Let me start this review by apologising for its lateness as our visit was nearly a year ago. But as with a couple of my previous reviews I write a rough copy of it and submit it at a later date. Not quite this long though. :-)
We stayed at The Beloved for 14 nights from September 24th 2012 staying in A twin storey Casita. A little side note. We have stayed next door at Excellence Playa Mujeres a few times before so will try to compare the 2.
On first arrival you could see that this was a chic hotel. Small friendly reception, which felt classy but not pretentious. It has a lot less of a business feel than Excellence next door. A well stocked main bar serving Greygoose vodka amongst its premium liquors. It also served excellent coffee, you just choose the flavour pod and hey presto great coffee.
We sent an email requesting twin storey Constendita prior to our arrival. But we're allocated Tierna instead. No big deal, but bare in mind if you stay in ths one its the furthest away from the beach and room 4 is overlooked by apartments on your right.
The room itself is well appointed, quite small but good quality fittings. The room itself is smaller than a Junior suite at Excellence due to the stairs that take you to the rooftop plunge pool and terrace being inside the room.
A minibar fridge containing Coronas, pacificos, Sprite, Coke & lite Orange juice etc. there was also a few bottles which were Whiskey, Tequila, Gin, vodka and red wine. The toiletries were Bvlgari and we spent plenty of time in the wonderfully sized shower. All in all to compare to Excellence Playa Mujeres I think Beloved has a slightly more chic feel about it but both are high quality. One observation. As with EPM the shower has a see through glass door. But unlike Excellence where I think the criticism is harsh I do think at the Beloved any criticism is more justified as its not an adult only property like Excellence is and if you are thinking of taking children I would bare this in mind. As there was only me and my wife it wasn't a concern for us though.
Food and Beverage.
Now this is one area I was a little concerned. Not the quality this was never in doubt, but the repetitiveness. This was down to us staying for 14 nights. We knew having stayed at Excellence Playa Mujeres that the choice there was never going to be matched. But there were a good choice of cereals, breads, fruit, salad and cooked items at breakfast. One slight criticism is that there was a small menu if you didn't want to have the buffet at breakfast. But it was all egg based. Don't get me wrong it was lovely especially the huevos rancheros. They even made me my favourite Eggs bennadict even though they weren't on the menu. Just don't tell them I told you. ;-)
Lunch was very nice and there were a choice of the beachfront restaraunt which was lovely as there was a lovely breeze. And a shack on the beach itself serving pizza, burgers, fries etc. it was also in the process of offering themed lunches inc the like of Paella and more Mexican style bites. But this wasn't fully up and running during our stay so most of our meals were taken off the beach. Where the fish tacos in particular were excellent. You could also have room service or a beach waiter would often ask you if you wanted to just stay on your sun lounger and they would fetch it for you.
Evening meal was usually a choice of 2 or 3 open restaraunts or room service. There is also some sushi and cerviche being served at a bar at the back of the property. The food was good, with a themed buffet being offered a few times a week inc Mexican and Italian. The Mexican restaraunt itself perhaps offered the most refined food but even the Steaks etc offered at the beachfront restaraunt were of good quality. But I found they slightly undercooked them for my liking on my first visit. But on the plus side a dessert of Strawberries, cream served on a crispy sweet pancake was to die for. My wife absolutely loved it.
As with all meals room service was a lovely alternative. The menu is in a book in your room.
Drinks on offer were of very good quality. And as with all visits to Excellence group hotels didn't find them to be watered down. I would fully recommend having a drink at the main bar after your evening meal. It's very low key but there's an excellent choice of liquors and the bartender mixes a mean cocktail. And as we did most nights finish the night with a lovely pod coffee.
For me this is the strongest point of this hotel. The staff were outstanding, professional but non pretentious in the way they greeted or served you. I thought it was a notch above Excellence Playa Mujeres. This is not a criticism of Excellence because as anyone who has stayed there will tell you the service is excellent like its name. It's more a massive compliment to the management and staff of The Beloved.
While we were staying at the Beloved. As we were staying for 2 weeks we were entitled to 2 evening meals at EPM (1 per week I think), I would highly recommend taking them up on this offer. You just pre book at reception the restaraunt and time and you turn up at The Beloved reception before the time you've booked your meal for (so bare in mind if you want a pre meal drink at the Martini bar at Excellence you turn up even earlier) and they will take you across in a golf cart. It only takes a few minutes. We ate at the Basmati (Indian) and chez Isabella (French) and both were wonderful meals.
One other thing in regards to how much they want to look after you. As we have already mentioned we requested the twin story Constendita building but were allocated Tierna. On our first full day which was a Thursday at a meeting with the rep they brought this up and said they could move us into the Constendita building by Sunday. So 10 days or so at our preferred room. A big thanks for that. Oh and let me just say that noisy children were never an issue. Which was another small worry prior to our stay.
In finishing I would like to thank all the staff for making our stay a wonderful one. And if anyone was to ask us would we return they would be met with a big fat Yes. It's smaller, less lively and lacks the choices that Excellence offers. So if these are important take this into account. But if service is key and your a fan of the Excellence brand as we are I would highly recommend this little Gem. We are returning to EPM in a months time with another couple and while we are there will pay a visit to The Beloved to see if our next holiday will be staying with them.
- Official Description (provided by the hotel):
- The Beloved Hotel Playa Mujeres combines luxury and comfort with the convenience of the 'boutique style' all-inclusive, in the perfect family-friendly setting poised for pleasure and relaxation. Here you'll have a comfortable home base of contemporary luxury. Stylish hotel architecture and decor, generous suites, spotless service, deluxe facilities, and of course, our secluded beachfront setting, all enable you to let your days happen naturally. At this intimate beachfront community you'll enjoy personalized spa and wellness programs, fine dining, seaside golf, boating and fishing from our inland marina, and a host of other activities. ... more less
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- Also Known As:
- La Amada Resort
- La Amada Playa Mujeres