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“Great location, value and service” 5 of 5 stars
Review of Malee Hotel

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Malee Hotel
3.0 of 5 Small Hotel   |   107/5-9 Moo 3, Surin Beach, Choeng Thale, Phuket 83110, Thailand (Formerly Manohra Cozy Hotel)   |  
Hotel amenities
Ranked #3 of 18 Choeng Thale B&B and Inns
New Windsor, New York
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Great location, value and service”
5 of 5 stars Reviewed January 31, 2015

Across the street from Surin Beach and right next to all the big resorts but without all the big tour groups and great personal service. Couldn't ask for anything more. I would definitely stay there again if I was back in Surin Beach.

  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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48 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
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English first
London
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed January 19, 2015 via mobile

We had pre booked the hotel pick up service from Phuket having provided all flight details prior to arrival. Having waited 30 minutes we gave up and got a taxi to the hotel. On check in we were made to feel grateful they would not charge us for the taxi that never arrived. Our allocated room was large and clean but dated, basic and very tired. For a 3 star hotel I would have expected tea and coffee facilities but they were not included, the toiletries supplied are enough for one person not two. Positive note, The breakfast was consistently good with good attentive service.
The hotel is managed by Sunny a very attentive Thai lady to whom the owners should be very grateful they have as she worked very long hours and always had a smile on her face. I understand the owners are relatively new to the premises, they need to interact with customers and be more attentive to what is going on around them. We had a sleepless second night due to a Karaoke night which started before midnight and ended at 7 am yes 7am. This was highlighted to Sunny who as always was understanding and moved us stating it was a government party and they couldn't do anything as it would cause them future problems. We got moved to the front of the hotel and suffered another sleepless night due to noise at the front. We paid £60 a night and which I now feel was excessive for what was offered. I didn't appreciate having to pay in full on checkin, the owners knew of the noise but offered no reduction in price or alternative options at checkin.
Given our overall experience I would not return, it lacks basics. We could not even sit by the pool as a BBQ was being built which involved large amounts of noise again no apologies from the owners except a poster at checkin, perhaps emailing clients beforehand warning people of the noise and inconvenience.
Overall the only saving grace was the manager and service staff, the owners need be aware of what is going on around them and spend less time sitting around.

Stayed January 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
malee h, Owner at Malee Hotel, responded to this review, January 20, 2015
Dear Guest,
this is directly the owner that reply to you.
we are very sorry if you felt not followed enough at our hotel, but as you mentioned, our front desk manager Sunny always try to do her best for everybody.
By the way, I'm always here at the hotel, and even if very busy dealing with the reservations and web updating, and plus following the staff, I'm always more than happy to meet and talk with our customers, open to ear about any request, suggestion or complain.
I want to apologize for the inconvenience of noise around the hotel (high season parties by the other business and thai people) but this is something that we cannot control or predict. Also apologize for the new Restaurant and BBQ opening, that is costing us a great time and money but it's something that we want to do for our customers, a new service for Malee Hotel Guests.

Regarding the taxi, I just want to explain you that we offer this service by a car authorized company and sometimes misunderstandings happened, but we are only in the middle.
You said the taxi didn't pick you up, and you must take another taxi, and in the meantime the car company said that you didn't see the person with your name sign at the airport and they came for nothing. we don't know who is right and who is wrong but at the end, the company charges us and we have paid for you without any problem.

Miss Sunny is grateful for the nice words about her but you must know that is not so useful to say thanks to her and disappoint for all the rest, we are like a big family and every people feel the responsability of our hotel on his/her side.
Be sure that me, as the owner, always select the most professional staff and always teach them and follow them to be sure of our service.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed January 8, 2015

Malee Hotel is ideally located. It's on the poshest and cleanest beach in Phuket, it has lovely staff and service.

The hotel is the oldest in a strip surrounded by recent hotels that are far more expensive and are ultra modern chic or slick regionalism. Malee hotel is the only exception, it's really nice by Thai standards (and I've stayed in many hotels in Thailand), with a lovely and generous foyer, clean and well maintained pool and bar area etc. but alongside its slick neighbours, it's the ugly duckling architecturally. But what the hotel lacks in architectural style, it more than compensates for in whatever ways it can. The staff are extra friendly, They're generous and helpful. The rooms are meticulously cleaned every day, and yes, the towels are folded into swans. The 1970's architecture mightn't be pretty, but it tells a story - the hotel is safe. It's right on the beach, but is sufficiently elevated on the sand dunes that it clearly wasn't damaged by the 2004 Tsunami. And having seen the devastation elsewhere, for me that's a real plus.

The beach is the nicest in Phuket it's the cleanest clean and quietest. When all the other beaches are prone to getting cloudy and murky water, Surin Beach remains miraculously turquoise. On any other beach tourist must negotiate sharp bits of coral, broken glass, dog-poo and bottletops, but not Surin. At Surin you can safely stroll barefoot at night and not end up in an emergency.

All in all, I think that Malee was an excellent choice for people doing luxury on a budget and I thoroughly recommend it.

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service

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Bangkok
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 4, 2015

Malee Hotel is located just a 2 minute walk from the peaceful Surin Beach, giving it a perfect location away from noise but close to activities. The staff were very friendly and helpful and the room large and clean. Since they were renovating the bar and restaurant area we never got a chance to try their food. I was very impressed by the quality of this hotel for the very reasonable price we paid. I'd definitely reccommend to stay here if you are on a budget but want to stay at a clean, safe and well-located place.

  • Stayed December 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 31, 2014 via mobile

Nestled beside some of the most glamorous hotels on Surin Beach, Malee is a little superstar in her own right. Rooms are enormous and having all that space to spread out makes a big difference, especially with a young family. The staff and management were attentive and caring, organising a baby cot for us and helping us extend our stay by a few nights, even during their busy period. The rooms we stayed in are tidy and clean with mini-bar and aircon. The bathrooms are large and kept spotless by the cleaning staff. Location of Malee is absolutely prime, almost directly behind Catch Beach Club and the clear waters of Surin Beach. We highly recommend Malee for travellers on a budget and look forward to staying there again.

Stayed December 2014, traveled with family
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adelaide
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 11, 2014

Went in expecting 4 star and there is no way i would give my room that rating. The room was very dated in decor, had only a sheet on the bed, no quilt, the shower was only lukewarm and the showerhead was broken. Minibar fridge didn't work and smelled gross.
On the positive side the staff were friendly and the restaurant was nice.

  • Stayed December 2014, traveled solo
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Service
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Turin, Italy
1 review
5 of 5 stars Reviewed November 5, 2014

i’ve been there last september for one week. my room was perfect. front view, clean and confortable. kingsize bed, minibar, tv, air condition and fast wifi connection. fully equipped (hair dresser included) . the location is suitable for all holiday purpose , the beach is just on the other side of the street, while you may find all other facilities (seven eleven , atm, massage centre , restaurants and taxi) just in a few meters range from the hotel . not to mention the fact that, if you want to taste italian food, the hotel’s restaurant is run by italian staff, so i you feel like eating a pizza after all that thai food…you are more than welcome. prices are in the avarege for surin , but quality and kindness are over the top!

  • Stayed September 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Additional Information about Malee Hotel

Address: 107/5-9 Moo 3, Surin Beach, Choeng Thale, Phuket 83110, Thailand (Formerly Manohra Cozy Hotel)
Location: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #3 of 18 B&Bs / Inns in Choeng Thale
Price Range (Based on Average Rates): $
Hotel Class:3 star — Malee Hotel 3*
Number of rooms: 30
Official Description (provided by the hotel):
3 stars Hotel, Surin Beach, Phuket. 30 aircon rooms with terrace. 3 categories: standard, superior, deluxe. Closed to the Beach, with Swimmingpool and Italian Restaurant. ... more   less 
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Also Known As:
Malee Hotel Phuket, Thailand

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