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“Dissapointment” 1 of 5 stars
Review of The Surin Phuket

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The Surin Phuket
4.5 of 5 Resort   |   118 Moo 3, Choeng Thale, Phuket 83110, Thailand   |  
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Hotel amenities
Special Price
15% off room rate
Ranked #4 of 16 Hotels in Choeng Thale
4.5 of 5 stars 762 Reviews
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Dissapointment”
1 of 5 stars Reviewed April 23, 2014

Though we were promised a beach cottage, which was also confirmed by an e-mail, we were given an irrelevant room. Either triple check your booking or don't stay at the Surin at all. Definitely not good value for money!

Stayed April 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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762 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
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london
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 21, 2014

Had visited Surin beach earlier this year and stayed in a small hotel just back from the beach. Liked all the restaurants and shops in Surin and the general buzz. So decided to go back from Bangkok for a long weekend over Songkran. Had been recommended the Surin by my sister. There's a lovely hexagonal pool which leads straight down on to the 'private' beach - one of the major attractions of the hotel. The beach on this bit of Phuket is lovely - but on the main beach around the cove it is very busy and is now covered with sun loungers from the various beach clubs. At the Surin there is just one row of sun loungers (maybe two in some points) which stretch out the length of the beach (except for the area where the Aman is at the end). And the beach is beautiful with lovely blue water, goes deep quite quickly so you can swim properly and there are some good waves for jumping. Although the hotel is quite big, you don't really notice as the rooms (which are individual bungalows) are spread along the beach, and up the hill. You're almost surprised at breakfast when you see so many people! Our rooms were close to reception so not too much of a walk - the rooms up the hill are definitely a bit of a climb so not for the old or infirm. Rooms were lovely - clean, fresh and well though out in regards to layout, storage etc etc. Didn't each at the hotel in the evening as went into Surin, but enjoyed lunch down at the beach restaurant. Nice touch of bringing round chilled fruit kebabs in the afternoon, and free cold bottles of water when by the pool. Very relaxing, very comfortable, would recommend.

Room Tip: If you want to straight on the sea, go for beach front - though i never feel they're that privat...
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  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHMoreira, General Manager at The Surin Phuket, responded to this review, April 26, 2014
Lovely hotel on a great beach....

Thank you for sharing your comments with all the Travelers.
All the Team of the Surin Phuket as well as the blue water, will be waiting for your next visit!

MH
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Southport, North Carolina
Top Contributor
63 reviews 63 reviews
14 hotel reviews
Reviews in 35 cities Reviews in 35 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 20, 2014 via mobile

Stayed at one of the beach front cottages..fantastic. The resort staff bends over backwards to make you comfortable. Food was outstanding. Plenty of free water activities, like sailing, kayaking, etc. Beach was beautiful. In the afternoon, someone would come around with the best tasting cold fruit sticks. Only a 1/2 hr. From the Phuket airport. A must stay for any reason!

Stayed April 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHMoreira, General Manager at The Surin Phuket, responded to this review, April 26, 2014
Perfect place to relax after a 30 days tour of Asia...

I would like to thank you for sharing such positive comments with all, it motivates all of us to do always better and more.
Until your next visit we will keep for you a long chair on the beach and some cold fruits sticks you love!

MH
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Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 16, 2014

We just returned from an amazing experience at The Surin. This was our first time in Phuket and we wanted a quiet area with a 'private' beach. We made a great choice. The staff are really friendly, the pool area was fantastic, comfy loungers and the beach/ocean was beautiful - clear waters - but choppy most of the time for this season. There are loungers on the beach and local ladies selling drinks or you can order from the hotel bar. The local ladies also give you massages. Food is great and it's a real relaxing place, quiet and chilled. There are many steps though so find out which cottage you have first before booking. We got a 'superior' cottage so not many steps. The breakfast buffet could be better though in terms of choices and considering it's not a cheap hotel, I thought the breakfast would have more choices. You get the basic cereals, yoghurt, juices, sausage, beans, potato wedges, tomatoes, all kinds of eggs, breads, cheeses, waffles, etc. Fruit wise you get the basic - pineapple, watermelon, papaya, pomelo. They only have mangoes on Sundays. The cottages are lovely not many bugs but of course you will get the odd mosquito. Room service is until 11:30pm (not 24hrs). The front door of the cottage could do with extra locks I think but in general it's ok just as long as you use the safe inside the cottage and don't leave valuables lying around. The shower is good but at times when you change from hot to cold (or visa versa) it takes a while to change temperature. But overall it was a great stay.

Room Tip: Ask where the cottage is located before booking....there are many steps to the top cottages.
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  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHMoreira, General Manager at The Surin Phuket, responded to this review, April 19, 2014
We just returned from an amazing experience at The Surin....

Thank you for sharing your experience with all the Travelers. It is always a pleasure to read such positive comments. It motivates us to do always better.
We all, will be waiting for your return, meanwhile we wish you and to your family a great Easter Season!

MHM
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England
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 14, 2014

Arrived yesterday for our 4th stay at The Surin.Check-in done in 5 minutes, the reception staff remembered us from previous stays. Being taken to our bungalow the staff member was concerned about my partner who has to use a walking stick due to major knee surgery after a ski accident a couple of years ago. If the steps were an issue to her they were happy to move us. If my partner had no legs she'd still be happy staying at The Surin and get up and down the steps. Can't believe people moan about them.

Had lunch today at the beach bar. Food very good as usual. The boss of that area was overseeing things and saw us there and rushed over and greeted us like long lost friends. The staff really are great.

We had a mosquito in the bungalow. Can't believe people moan about the bugs either. What do they expect in the tropics?

Can't recommend the place highly enough.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHMoreira, General Manager at The Surin Phuket, responded to this review, April 16, 2014
Still fantastic....

Thank you for sharing your experience with all the Travelers,
I am very pleased to read that my Team has succeeded to fullfill your expectations.
When you become a Repeater Guest at The SUirn Phuekt, you are part of the family for ever!
And as a member of our family we can only expect to have the pleasure to receive you again in a near future,
meanwhile we all wish you and to your family a Happy Easter!

MHM
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 13, 2014 via mobile

We have stayed at the Surin on 4 occasions over the last 12 years and it is always a relaxing and welcoming place to unwind and soak up the sun on one of the best beaches in Phuket. Maria, the new manager, was very attentive and accomodating and we give her a big thank you!!!

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHMoreira, General Manager at The Surin Phuket, responded to this review, April 16, 2014
Excellent...

Thank you for taking your time to write your review and share with all the Travelers your experience.
We all, at The Surin Phuket, expect to have the pleasure to receive you again in a near future.
Meanwhile I hope you will have a Great Easter in family!

MHM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed April 10, 2014

Visited for a week in early April as family with two boys (8 and 10). Everything went very smoothly - great room set-up in two-bedroom cottage, lovely setting, good views, nice beach. Food was very good quality and variety, with a mix of Thai dishes and some European staples (great fresh pizza with interesting toppings). Lovely sandy beach and protected swimming area over sandy bottom, with free use of kayak, paddle board, boogie boards etc - effectively a private beach, with one very non-intrusive low-key non-hotel drinks/massage offer on the beach. Note that there are limited activities targeted specifically at children (thankfully not an all-singing kid's club sort of place!) but plenty for them to do, and quite a few children around. Staff all very welcoming and friendly, as well as efficient and willing - from beach staff to bar staff to restaurant to front of house. Spa was attractive and good quality and gym was modern, well-equipped with running machine giving view over the beach. A (very manageable) short walk from the noisier (but still low-key) strip along Surin beach itself, with restaurants and bars (and Minimart, ATM etc). All in all, an excellent choice.

Room Tip: Upgraded to Superior cottage - same as Deluxe but at a lower level nearer the beach. Honestly think...
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHMoreira, General Manager at The Surin Phuket, responded to this review, April 16, 2014
All in all, an excellent choice. .....

Thank you for sharing your comments with all the Travelers,
it is alwyas a pleasure to read that my Guests have been satisfied.
It shows that myTeam has succeeded to fullfill their expectations.

Hoping to have the pleasure to receive you again in a near future,
meanwhile all the Team of the Surin Phuket wish you and to your family a Happy Easter time!

MHM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Surin Phuket

Address: 118 Moo 3, Choeng Thale, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Choeng Thale
#2 On the Beach Hotel in Choeng Thale
#3 Spa Hotel in Choeng Thale
#3 Luxury Hotel in Choeng Thale
#5 Romantic Hotel in Choeng Thale
#5 Family Hotel in Choeng Thale
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Surin Phuket 4.5*
Number of rooms: 103
Official Description (provided by the hotel):
The Surin Phuket is an exclusive beach retreat for discerning travelers, families and couples seeking relaxation and indulgence in a serene beachfront setting. A member of Design Hotels™ and located on the tranquil Pansea Beach on the west coast of Phuket Island, Thailand.Offering a total of 103 hillside and beachfront cottages and suites all discreetly built into a carefully conserved landscape amidst coconut trees and gently sloping down to meet a small coral reef. The Surin, Phuket offers a contemporary Thai experience in timeless simplicity and modern sophistication. Shaded by a canopy of coconut trees and joined together by a network of jungle walkways the Hillside Cottages are just the things for guests who wish to experience a tropical rustic experience. ... more   less 
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Also Known As:
The Surin Phuket Hotel Thalang
Chedi Phuket Hotel Thalang
Chedi Phuket Thalang
Chedi Hotel Phuket
The Surin Phuket Thailand

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