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“The Surin Phuket is WOW!!!” 5 of 5 stars
Review of The Surin Phuket

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The Surin Phuket
4.5 of 5 Resort   |   118 Moo 3, Choeng Thale, Phuket 83110, Thailand (Formerly The Chedi Phuket)   |  
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Hotel amenities
Ranked #3 of 16 hotels in Choeng Thale
Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“The Surin Phuket is WOW!!!”
5 of 5 stars Reviewed October 2, 2013

We arrived in Phuket without any booking on accommodation. Surin was our last minute choice and it was a heavenly experience didn't regret at all although its very pricey but worth every penny. If you in Phuket and want to stay on the beach, wants a perfect beach and nice hotel, Surin is your best choice. Why?
1. Hotel located right on the best beach in Phuket (clean white sands & private thats Surin beach)
2. Hotel landscape so huge & amazing as the area consist of a greener forest, hills & beach
3. The area is very relaxing, quite & just nice
4. Hotel room was great too nice modern contemporary
design & clean (the view is majestic you can see the ocean & wave 24-7!)
5. Restaurants are 5 minutes walk (buffet breakfast in the hotel was served in a restaurant facing seaview)
6. Almost 100% perfect - check in was delayed we arrived at 7pm, room wasn't ready, Surin is one if the last two hotel at the end of Phuket beach so it was quite far from famous Patong beach, the service was ok, room service stop at 10pm! And no bathtub in the room unless u stay at the beach front bungalow.

I will definitely recommend The Surin Phuket!

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHMoreira, General Manager at The Surin Phuket, responded to this review, November 18, 2013
The Surin Phuket is WOW!!!...

Is always a pleasure to count on our Guests to promote us, we can only be motivated to improve.
We all will be waiting for your return, until the day Thank you for sharing with us your experience.

Thank You ! ขอขอบคุณ!
MHM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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634 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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English first
Singapore, Singapore
Top Contributor
119 reviews 119 reviews
89 hotel reviews
Reviews in 69 cities Reviews in 69 cities
184 helpful votes 184 helpful votes
5 of 5 stars Reviewed September 14, 2013

I had visited The Surin when it was managed by Chedi, and I fell in love with the property... this was my first time since the renovation and new management and overall I am still in love with the property...

Service is just 6*, everyone is nice, helpful and efficient, rooms look beachy and classy after the change in design and all the decor is plain sumptuous (beds are fantastic!)... common areas are amazing (if you do not mind walking stairs up and down, we dont...) and food is plain excelent...

My main issue was with the high number of families with kids in the pool, I mean, I love kids but this is not the Club Med or the Family Inn, and it really bothered us that some parents were not in full control of their kids (not the hotel´s fault) and were using the gym (it is actually forbidden), being noisy and just annoying to many people... I was a bit surprised by this fact since I do not consider this property to be kids-friendly, and would definitely reconsider in the future staying here if the number of families is this high...

but overall a strong property, amazing service, perhaps the best beach in Phuket, lovely rooms and an out-of-this-world spa...

Room Tip: Be mindful that rooms are spread across a hill, so there is plenty of walking involved... not for th...
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHMoreira, General Manager at The Surin Phuket, responded to this review, November 18, 2013
Service is just 6*, everyone is nice, helpful and efficient, .....

I can only thank you for your so positive and rewarding comments, I am very pleased that my Team has exceeded your expectations.
I hope to have the pleasure to receive you again for the next 10 years, at least...
About the comment on families, I will suggest you to contact me personally and I will be very pleased to let you know the best time for you to come.
There is always a season for each of our Guest at The Surin Phuket .

Thank you! ขอบคุณ!
MHM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 11, 2013 via mobile

We stayed at The Surin for our honeymoon & got treated like royalty. We got an upgrade on our original room & ended up staying in a beach cottage which was absolutely amazing. As most people have said the stairs in the resort are a little daunting at first but not once did we find these to be a problem.
The staff were incredible & were very friendly & approachable. They always made an effort to say hello & to ensure that we were enjoying our stay.
The private beach was beautiful as well as the large relaxing pool. The views from the restaurant were breathtaking & breakfast every morning was to die for. We will highly recommend The Surin to our family & friends & will certainly be back on our next trip to Phuket.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHMoreira, General Manager at The Surin Phuket, responded to this review, November 21, 2013
Amazing Resort!...

Thank you for such positive review. It is always rewarding and motivating to read such comments. We will continue to work hard to improve.
Meanwhile all the Team of The Surin Phuket wish you a Fantastic Festive Season 2013 and hope to see you again in 2014!

Thank you!
MHM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 5, 2013 via mobile

It was one of the nicest hotels we've stayed at. Great location, peaceful and intimate.The private beach is awesome and rooms are breathtaking.The landscape around the entire property is beautiful and the restaurant faces the beach. The food is absolutely delicious and the service is excellent.I would recommend a stay in this hotel to enjoy the experience.Surin beach is peaceful and far from the madding crowd and this hotel is the best in Surin.Will definitely return.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHMoreira, General Manager at The Surin Phuket, responded to this review, November 18, 2013
The food is absolutely delicious and the service is excellent......

It is always a reward to read that my Team have made the difference, and that the hard work is paying.
We will continue to improve to exceed again your expectations during your next visit.

Thank you! ขอบคุณ!
MHM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 4, 2013

Whilst the steps between the cottages and main entrance at first appear daunting we never found it a problem for the 8 nights we enjoyed at this wonderful property. The staff are very good and strive to ensure your every need is covered. The setting is idyllic with a great secluded beach and lovely shade under the trees, very few people trying to sell you anything and those that are are not pushy. The pool is ample for the size of the property, the food is great, wonderful breakfast selection and you can sit and watch the sun set by the bar with a meal, some tapas or a snack.

Just a short walk to Surin village or to the main Surin beach where there are more restaurants and the usual tailors, massage people etc etc.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHMoreira, General Manager at The Surin Phuket, responded to this review, November 18, 2013
A real gem.....

Thank you for such encouraging review and we will continue to do our best.
We all will be waiting for your next visit!

Thank you again! ขอบคุณ!
MHM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Accra, Ghana
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 3, 2013

I had the most wonderful time in The Surin Phuket. After being stretched at work, a much needed sanctuary was what I was looking for and found in The Surin. This amazing picture perfect place which gave me the quiet and peace I needed.
The hotel even catered to my desire for a soupy local broth for breakfast. (Talk about being spoilt and special)
I give this hotel a 5 star for their service but improvement is needed for variety of food choices as this place is quite far from cuisine with a local flare.
Overall, love this place and definitely can see myself coming back often.

Room Tip: The only rooms worth staying in are the suites as they feature bath tub for those who requires a lon...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHMoreira, General Manager at The Surin Phuket, responded to this review, November 18, 2013
Amazing from sunrise to sunset....


We have noted all your tips and comments and we can only thank you for such positive overall review and we will continue to improve.

And we will keep for your next visit an amazing sunset and sunrise!

Thank You! ขอบคุณค่ะ!
MHM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Hague, The Netherlands
Top Contributor
85 reviews 85 reviews
28 hotel reviews
Reviews in 40 cities Reviews in 40 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 3, 2013

We stayed 3 nights at the Surin and liked it a lot. The members of staff were great and professional, the spa was worth the money and every morning I looked forward to the grand breakfast!
For dinner, they have two types of restaurants (Thai and Italian) and we enjoyed both of them. The beach is clean, secluded and in some cases directly connected to the cottages. Obviously not all cottages can be set directly on the beach, so in some cases, as was in ours, you need to walk up the hill every time you want to go to your cottage. Considering the heat, I’d recommend you try to get a cottage close to the beach / main building!

The bedroom in the cottage is nice and spacious and the bathroom is enormous. That said, the shower is constantly changing heath. So one moment you’re in the shower and the next you’re jumping to the side because the water turns ice cold or burning hot. Whatever we tried, we were unable to get the shower to a constant temperature. We considered this as a minus, obviously.

In general we truly liked our stay at The Surin and if you are looking for a few days of beach and relaxing this hotel is a good option.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHMoreira, General Manager at The Surin Phuket, responded to this review, November 18, 2013
The members of staff were great and professional, the spa was worth the money.....

Thank you to share with all Travelers your experience,
We all will be waiting for your return!

Thank You! ขอบคุณค่ะ!
MHM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Surin Phuket

Also Known As:
The Surin Phuket Hotel Thalang
The Surin Phuket Hotel
Chedi Phuket Hotel Thalang
Chedi Phuket Thalang
Chedi Phuket
Chedi Hotel Phuket
The Surin Phuket Thailand
Address: 118 Moo 3, Choeng Thale, Phuket 83110, Thailand (Formerly The Chedi Phuket)
Phone Number:
Location: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Choeng Thale
#1 Top resorts Hotel in Choeng Thale
#2 Luxury Hotel in Choeng Thale
#2 On the Beach Hotel in Choeng Thale
#3 Romantic Hotel in Choeng Thale
#4 Family Hotel in Choeng Thale
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Surin Phuket 4.5*
Official Description (provided by the hotel):
The Surin Phuket is an exclusive beach retreat for discerning travelers, families and couples seeking relaxation and indulgence in a serene beachfront setting. A member of Design Hotels™ and located on the tranquil Pansea Beach on the west coast of Phuket Island, Thailand.Offering a total of 103 hillside and beachfront cottages and suites all discreetly built into a carefully conserved landscape amidst coconut trees and gently sloping down to meet a small coral reef. The Surin, Phuket offers a contemporary Thai experience in timeless simplicity and modern sophistication. Shaded by a canopy of coconut trees and joined together by a network of jungle walkways the Hillside Cottages are just the things for guests who wish to experience a tropical rustic experience. ... more   less 
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