On the positive side, the hotel has a nice beach front property.
The staff in general is very friendly, but unfortunately this property has many deficiencies.
The biggest shortcomings are in the service area, quality of the food in terms of taste and creativity,and housekeeping.
Service: Restaurant . There is a definite staff shortage across the board, especially in the dining room pool area.
On the seafood buffet night I counted 19 table occupied with about 70% buffet to
a la carte ratio, with only two service staff ,and a helping hostess. We sat there for 20 minutes without any menu , until I finally yelled for somebody .
Pool side: It is incomprehensible for me as a guest not to get service at the pool, like a refreshment or food, but even worse at a five star property. Because of the layout , the walk can be quite long.The first day I ask a person on the bar about the lack of service , and his respond was : we are busy , we have a wedding,.
But all of the days we stayed we never got service.
The food quality in general is ok, but it lacks taste,and creativity. I ordered the : beef in black bean sauce: as an example....That what was written on the menu.What I got was 6 pieces of beef, big chunks of bell pepper,big chunks of onions both still pretty raw, some aspargus tips, a watery sauce,and a cup of white rice. A better description on the menu ,what you really get , would help a lot.
Also a more health concious menu would be fantastic. Especially at breakfast including a juice bar .
The pool bar restaurant ...We ordered a pizza with tuna .Unfortunately each sliced peace had also
only one piece of tuna..
Housekeeping: in general very good,with a nice clean room. Unfortunately the make up of the room is always very late.By inquiring with the maid how many rooms they have to clean on a shift she responded 15 rooms..That of course is a good reason why the rooms are being done so late.
The mattresses are very firm, I believe this hotel should have mattress padding like a sealy
The days of hard mattresses are over..most travellers prefer a softer mattress .
My recommendation would be that the managers be more visible ,and be more hands on with the
guests,than some of these issues could be dealt with immediately ,and that the guest leaves back home happy.
I never seen a manager in the restaurant ,or the pool area talking to any guest inquiring about his stay .
To conclude my brief outline on the overall stay, I must say all my comments are in good faith, and not meant to be disturbing to anyone. I only like to see the hotel improve on the above mentioned items, which of course would in hence the over all operation .
- Official Description (provided by the hotel):
- Located between a tropical lagoon and the sparkling waters of the Andaman Sea, the property features the finest in accommodation – all completely renovated with modern interiors subtly blended with contemporary Thai touches.The resort occupies a prime position on the famed Bangtao beach where white sand and calm, clear waters combine to create an idyllic tropical setting. The absolute beachfront location provides easy access to beach activities for families and couples alike.For guests seeking a more personalized experience, the resort now boasts a dedicated Club floor (the only such facility in the area). Club floor guests will enjoy a private breakfast venue, snacks and drinks throughout the day and themed cocktail events in the evening.All guests also enjoy access to the Banyan Tree and Angsana Day Spas, championship 18 hole golf course, wedding chapel, and signing privileges at over 30 restaurants and bars that form part of the Laguna Destination Resort. ... more less
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- Also Known As:
- Laguna Beach Hotel Thalang
- Laguna Beach Thalang
- Laguna Beach Phuket
- Laguna Beach Resort Phuket
- Outrigger Laguna Phuket Beach Resort Thailand