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“I Felt at Home the Moment I Stepped out of the Car.” 5 of 5 stars
Review of Outrigger Laguna Phuket Beach Resort

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Outrigger Laguna Phuket Beach Resort
4.5 of 5 Resort   |   323 Moo 2, Srisoonthorn Road, Choeng Thale, Phuket 83110, Thailand (Formerly Laguna Beach Resort)   |  
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Ranked #6 of 16 Hotels in Choeng Thale
EAST PERTH
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“I Felt at Home the Moment I Stepped out of the Car.”
5 of 5 stars Reviewed 5 days ago NEW via mobile

To be able to feel relaxed on from vacation the moment you arrive is not easily achieved yet Outrigger Laguna Phuket achieved it. A weeks stay went to fast. The staff could not be faulted, the food and beverage consistently above expectations and the facilities were perfect, even for a solo traveller. I appreciated the use if the Club Lounge and used it at least three times a day, my local during cocktail hour. Leading up yo my stay I was watching the weather forecast which was rain, rain and more rain. The moment I arrived the forecast went out the window and I was blessed with beautiful weather with the first drop of rain only seen the morning if departure. How did you do it? It has been years since I last stayed at an Outrigger in Hawaii and this property exceeded my expectations. Great to see you have resorts in some far off, varied and highly desirable locations. I will be back, you made me feel special and achieve the relaxation I sought. Well done and thank you!

Stayed September 2014, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review, yesterday
Dear Jagfnq71,

Thank-you for choosing to spend your vacation with us at the Outrigger Laguna Phuket Beach Resort. I was delighted to read that you were able to relax and enjoy your stay and would like to thank-you for sharing your very kind feedback related to the food and beverage, service and club experience. I regret that the one thing we can't control is the weather but it was great to see you enjoyed a week of sunshine and blue skies.
I hope we will have the pleasure of welcoming you back to our resort in the near future and until then

Thank-you and very best regards
Tony Pedroni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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354 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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English first
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a return visit for us and we will hopefully be coming back again next year. The rooms are lovely with great air conditioning. The cleaner does a very good job tiding up after us! We had a few monsoon days but the majority of the weather was perfect. We loved seeing Candy the baby elephant again. The singers are so talented we loved relaxing listening to them. The staff are so respectful and friendly. Our favourites are still Eric and Banks. We love watching Eric float around his so cute. Banks knows are as Peckham I think that's to do with our London accent.
The breakfast are lovely something for everyone. We used to eat lunch at Edgewater most days and the food is really nice. We ate twice in the evenings at the seafood buffet which was excellent. We were the ones who ate most of the oysters. We ate at the Ruin Thai in the Dusit which you can get the free shuttle bus. We did like to eat outside the Laguna as eating at any of the restaurants can be quite costly. Tatontka is our favourite restaurant but was shut though out our stay. The only criticism we have is the entertainment and bar shuts about 10.30/11.00 pm which I think is too early perhaps it's because it's in low season and not very busy. I was recommended this hotel by a friend that comes every year so I defiantly recommend this hotel to you and I know you will return again and again. See you next year Candy we will miss you...!

Stayed September 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review, 6 days ago
Dear slbx,
Many thanks for deciding to return and stay with us again at the Outrigger Laguna Phuket Beach Resort. I was delighted to read that you had an enjoyable stay and would like to thank-you for your very kind feedback. I will also be sure to pass on your comments to Eric and Bank as I know they will really appreciate it. It was great to read that you are planning to return again next year and I will be sure to ask Chef Roberto to order extra Oysters when you do.

Many thanks again and best regards

Tony Pedroni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore River, Singapore
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in outrigger club lagoon recently and I must say it was awesome and beautiful. With family of 2 adults and 2 kids, the club lagoon is perfect. Plus, we got a free upgrade to a sea view room. With so much space in the room, the bad weather did not dampened our mood.

For those staying in club rooms, breakfast, afternoon tea and evening cocktails are covered. And yes, the services are awesome. Staffs are always smiley and makes us feels at home.

Another awesome attraction is Candy ( the baby elephant) will be there twice a day ( in good weather conditions) to mingle with the guests at the pool.

For those who plan to hit the beach, might face disappointment during this monsoon season, as the tides are high and the hotel security did good job in securing the guests' safety. Well, there are still plenty of beach chairs for chilling. Thus, no complain.

Check in and check out is fast. The hotel receptionist oriented the guest well too.

So much positive reviews i have for it, save it for the next return trip to outrigger.

Thank you.

Room Tip: Club rooms are idea if you can.
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  • Stayed September 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review, 1 week ago
Dear 285Cici,

Thank-You for choosing to spend your family holiday with us at the Outrigger Laguna Phuket Beach Resort. I was delighted to read that you enjoyed your stay and would like to thank-you for taking the time to post your very kind feedback.
It was great to read that you plan on returning to stay with us again soon and we look forward to welcoming you back when you do. Until then

Many thanks again and very best regards

Tony Pedroni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We travelled in early September 2014 as a family of 4 (with 2 boys aged 6 and 4). The boys loved the pool and the water slides! And the boys too loved the elephant Candy that is always near the pool area in the morning! The room is huge and is a good size for a family of 4.

We were initially on the 3rd floor for the seafront premium room; but requested for a ground floor as the boys will enjoy the accessibility to the beach and pool. And amazingly, Karen (the friendly staff) helped us to make our dream come true! She is really very helpful and friendly.

It is a great 5-star hotel with nice pool and beautiful beach and surrounding! Breakfast is fantastic with good spread!

  • Stayed September 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review, 2 weeks ago
Dear LeeHsia,
Many thanks for your kind feedback. It was lovely to read that you had a great family holiday and enjoyed the resort facilities and beachfront location. I was delighted to read also that Karen was able to assist you with your room move request. I do hope we will have the pleasure of welcoming you all back to Phuket again in the future and until then

Thank-you again and very best regards
Tony Pedroni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thailand
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the outrigger last year and love the facilities so we came back this year. Rooms are great, we had lagoon view which was very nice. Stand up paddle boards are complementary which were fun. We were disappointed that the push bikes were 200 baht per bike per hr. We hired 2 to go down the street and have a ride around so at the end after nearly an hr and a half with the service tax it was 600 baht $20 for push bikes we thought it was very very extreme if they were cheaper we would have loved to explore a bit more.

Room Tip: All rooms would be good
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  • Stayed September 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muscat, Oman
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

I loved the place, the facilities they had for the children was superb. The water slide, the elephant and the kids room. staff were really good specially at the room area. Ng was particularly one of the best staff that servied me at the pool area.

The only thing I din't like about the place was the distance from everything else.

However, there is a shuttle that takes you nearly towards the gate of the laguna so you have a 10 mins walk to massage places, supermarkets and restaurants . But the variety is limited. Most of these places do pick up and drop of services to the hotel for free . Make sure you ask them.

Stay at a club room. Try and take a room near the sea. For the view

  • Stayed July 2014
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annecy, France
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I almost always find things to criticise when staying in hotels, but, this time, I have no negative comments at all ! The hotel is situated between a thoroughly gorgeous clean beach and a lagoon. The rooms are extremely comfortable and the fittings of the highest quality. We received a free upgrade to a suite with a view over both the beach and the lagoon and I can safely say thatit is the most comfortable room I've ever slept in ! There is a baby elephant walking around the hotel beach which is very cute and which gives smacking kisses with its trunk.
The only disadvantage with the location is that it is not served by buses which means having to take a taxi from the airport for 700 baht (€ 18) which is expensive compared with the minibuses which can take you further down the coast to Patong and Phuket town. But I suppose that's the price you pay for being located in the posh, quiet part of the island.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony P, General Manager at Outrigger Laguna Phuket Beach Resort, responded to this review, 4 weeks ago
Dear CorinneDehnin,

I was delighted to read that you enjoyed your stay with us at the Outrigger Laguna Phuket Beach Resort and would like to thank-you for your very kind feedback. I was happy to read that you enjoyed the beach front location and that you found the suite very comfortable.
I do hope we will have the pleasure of welcoming you back to our resort in the future and until then

Thank-you again and best regards

Tony Pedroni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Outrigger Laguna Phuket Beach Resort

Address: 323 Moo 2, Srisoonthorn Road, Choeng Thale, Phuket 83110, Thailand (Formerly Laguna Beach Resort)
Phone Number:
Location: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Choeng Thale
#2 Romantic Hotel in Choeng Thale
#2 Top resorts Hotel in Choeng Thale
#4 On the Beach Hotel in Choeng Thale
#5 Spa Hotel in Choeng Thale
#5 Luxury Hotel in Choeng Thale
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Outrigger Laguna Phuket Beach Resort 4.5*
Number of rooms: 255
Official Description (provided by the hotel):
Located between a tropical lagoon and the sparkling waters of the Andaman Sea, the property features the finest in accommodation – all completely renovated with modern interiors subtly blended with contemporary Thai touches.The resort occupies a prime position on the famed Bangtao beach where white sand and calm, clear waters combine to create an idyllic tropical setting. The absolute beachfront location provides easy access to beach activities for families and couples alike.For guests seeking a more personalized experience, the resort now boasts a dedicated Club floor (the only such facility in the area). Club floor guests will enjoy a private breakfast venue, snacks and drinks throughout the day and themed cocktail events in the evening.All guests also enjoy access to the Banyan Tree and Angsana Day Spas, championship 18 hole golf course, wedding chapel, and signing privileges at over 30 restaurants and bars that form part of the Laguna Destination Resort. ... more   less 
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Also Known As:
Laguna Beach Hotel Thalang
Laguna Beach Thalang
Laguna Beach Phuket
Laguna Beach Resort Phuket
Outrigger Laguna Phuket Beach Resort Thailand

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