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“Excellent!” 5 of 5 stars
Review of Allamanda Laguna Phuket

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Allamanda Laguna Phuket
4.0 of 5 Hotel   |   29 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket 83110, Thailand (Formerly BEST WESTERN Allamanda Laguna Phuket)   |  
Hotel amenities
Ranked #13 of 16 Hotels in Choeng Thale
3.5 of 5 stars 167 Reviews
Tampa Bay, FL
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
“Excellent!”
5 of 5 stars Reviewed September 24, 2013 via mobile

This hotel is in laguna beach, so the taxi to the airport is 700 baht, or pathong beach- where is all the nightlife, another 700 baht. If you're going to party, you're better off finding another hotel. If you're looking for a laid back, family oriented place, this hotel is for you! Rooms are enormous! Kitchenette, living room and good size of bedroom with nice bathroom. Staff was great and helpful. Breakfast is included which helps a lot considering there are not many places to go out within walking distance. Overall an excellent place where you can relax! Highly recommended!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwalp, General Manager at Allamanda Laguna Phuket, responded to this review, September 30, 2013
Dear Peter,

Thank you for your excellent review! I am glad to hear you enjoyed your stay with us and the service given by the team.

Rightly so if guests are looking for a party scene, they will be better off in Patong. Laguna is mostly family oriented, spaciously set up, a quiet and safe environment and so are we. Our apartments are set with a large living room, separate bedrooms and bathrooms and kitchen facilities. We also offer a mini mart for the guests convenience. We offer restaurant, spa and watersport facilities within the resort, plus all other facilities on hand within the other resorts in Laguna.

We thank you for highly recommending our resort and look forward to welcome you back to the BEST WESTERN Allamanda Laguna Phuket!

Kind regards,

Ms Femke Beekers
General Manager
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167 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Hong Kong, null, Hong Kong
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 16, 2013

This is our second year we have stayed at the Allamanda Laguna Phuket resort and on both occasions have found it great value for money. It is a low key, comfortable resort nestled amongst the more expensive five star options. As it is located on the lagoon, it offers easy access for both boat and bus shuttles in the Laguna area. The pool area, whilst not grand, is pleasant and relaxed (you can take your own drinks and not pay steep bar prices) and the breakfast offers sufficient choices. We book a two bedroom suite which is generous in size and easily accommodates our family of five (which many hotels in Asia do not allow). We will again be returning next year.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwalp, General Manager at Allamanda Laguna Phuket, responded to this review, September 16, 2013
Dear Birthday Gang,

Thank you for staying with us again and for your kind review. It is wonderful to hear you have enjoyed your stay with us in our spacious Two Bedroom Apartment again and we look forward to welcome you all back again next time.

Kind regards,

Ms Femke Beekers
General Manager
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Hong Kong, China
Senior Contributor
46 reviews 46 reviews
46 hotel reviews
Reviews in 37 cities Reviews in 37 cities
188 helpful votes 188 helpful votes
4 of 5 stars Reviewed September 2, 2013

We are an extended family of 10 stayed in Allamanda for 5 nights in August 2013. We have booked 2 two-bedroom suits with extra beds to accommodate all of us. Allamanda is certainly not a deluxe hotel but it offers a relaxed and spacious environment at an affordable price. The hotel breakfast may not provide a very large range of choices as in 5-star hotels, but given the very low price, we considered it was a reasonable full breakfast with egg station and noodle station. Their restaurant, Pad Thai Restaurant, offers a lower price alternative if you stay in other hotels of the Laguna.

Hotel provides free shuttle bus and free shuttle boat services for us to travel to other hotels, the beach, elephant ride, small shopping village, etc, within the Laguna. At a reasonable price, you can rent kayak or other water sports from the Marine Centre.

The Laguna development is quite far away from other parts of Phuket. If you wish to travel to other places, you better book a local tour, call a taxi, or make your local transportation. We pre-booked a mini-van with driver from “Phuket Fever” which was very good.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwalp, General Manager at Allamanda Laguna Phuket, responded to this review, September 2, 2013
Dear Mike,

Thank you so much for this amazing review. We are very happy to hear you and your family have enjoyed your stay with us and value the resort as it is!

BEST WESTERN Allamanda ... resort & serviced apartments in the heart of Laguna.
The perfect place for you to enjoy with your family and loved ones.

Thank you for your comments and your useful tips. We look forward to welcome you and your family back to the BEST WESTERN Allamanda during your next holiday to Phuket!

Kind regards,

Ms Femke Beekers
General Manager
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Grindelwald, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 29, 2013

We are staying at Allamanda for 4 weeks, we love the location, with free shuttle and water shuttle to nearby 5 star resorts and resturants and the golf course. We are staying in the 2 bedroom unit and will be back again soon. We are going to the driving range this afternoon, and then cocktails at the golf course resturant... Loving it!!!!! Great pools!!

Room Tip: All rooms on the golf course side are quiet with morning sun. There is a pretty intense afternoon s...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwalp, General Manager at Allamanda Laguna Phuket, responded to this review, August 30, 2013
Dear Judye and Roger,

Thank you so much for your kind Tripadvisor review. We are very pleased to hear you enjoy your third stay with us again. Making use of all facilities on offer, such as the Laguna Golf and Angsana Spa within the Laguna truly enhances your holiday here with us in Phuket.

Enjoy the rest of your stay!

Kind regards,

Ms Femke Beekers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed August 18, 2013 via mobile

I was very disappointed in this hotel. The front desk staff were not very helpful. The bar was rarely open and so we had to chase some service and after returning from a meal at night the bar was always closed. When we requested a drink at 10.30pm we were told the bar was closed. On asking for directions to the beach we were not offered any assistance. We did find the area of the beach allocated for our hotel but it was messy, had few sunbeds and they were not in good condition and were located in front if a rubbish dump. Breakfast was poor. Tea was kept hot on a hot plate and therefore was stewed. Dirty plates were stacked to the side when cleared which attracted the birds and insects.
We spent most of our evenings in the village of Chemgtalay. Some nice restaurants but little nightlife or music.
The pools and gardens were well maintained and the shuttle bus and lagoon boat was very helpful for getting stound during the day.
We spent extra money to stay oin Patong for a few nights so we could experience some nightlife.
Loved the Black Cat restaurant in Chemgtalay and they very helpfully provided a shuttle
service.
After experiencing the breakfast we did not eat at the restaurant in the hotel.
Rooms were spacious and clean.
Would only return to this resort if I wanted a very very quiet holiday.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwalp, General Manager at Allamanda Laguna Phuket, responded to this review, August 22, 2013
Dear Guest,

I am so sorry to hear you were disappointed with your stay and the service of my team. Unfortunately I was not informed during your stay in order to take prompt action.
Since you found the beach area on your own, I do hope you went to our renewed area. As we have relocated the beach area, this can no longer be reached by boat as in previous years, but by buggy shuttle upon schedule mentioned at the front desk instead. Due to the season it is very windy on the beach with quite some waves, leaving limited space and sun loungers have to be set up on the side rather in front of the beach bar and restaurant.
I do hope you will give us another chance showing our improved service on your next relaxing holiday planned in Phuket.

Kind regards,
Ms Femke Beekers
General Manager
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed August 17, 2013

The hotel has its plus sides and cons, the plus is the cheap price for spacious accommodation, however the restaurant finishes early compared to the others in the resort.
The biggest downside if you have kids is the unattended pool with unclear signs of which is the deep end etc.
Overall its good all round if your budget is limited, however you still have the option to use the other hotels facilities i.e the pool which I would recommend if travelling with children.

Room Tip: #keep the air con on at all times or prepared to be bitten!
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwalp, General Manager at Allamanda Laguna Phuket, responded to this review, August 19, 2013
Dear Guest,

Thank you for taking the time to write your review. We appreciate your comments enabling us to improve our service.
During the low season the restaurant closes at 22:00. In the high season it will be open until 24:00 with the last food order at 23:00.
We will look into additional signage regarding the depth of the pool. Although we do have a recreational team to take care of our guests at the swimming pool, they rotate also taking care of the beach and marine center. We are sorry we are unable to provide this service during the entire day.
We hope we will be able to welcome you and your family back to the Best Western Allamanda Laguna Phuket in one of your next holidays.

Kind regards,

Ms Femke Beekers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 13, 2013

The Allamanda is the orphan child of the Laguna complex. The rooms are spacious but poorly equipped. We had a room with a kitchenette but the equipment was minimal. eg no toaster, no can opener. The TV was a small cathode ray tube TV and there were no movies available. There were no virtually no activities other than the pool and those they had, needed to be booked in advance and cost extra. There were free shuttles to the other Laguna hotels but one had to pay a hefty sum to use any of their facilities other than the restaurants. The breakfast at the Allamanda was poor. There were often insects buzzing around the buffet.
There are no gardens where one could walk around or sit and relax. The staff were courteous.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwalp, General Manager at Allamanda Laguna Phuket, responded to this review, August 14, 2013
Dear Guest,

I am so sorry to hear this! The buildings at the Allamanda are spread out over quite a large area, which might give you the impression it is not too busy, or not too much is happening. As a matter of fact we have kayaks, catamaran sailing, wind surfing, paddle boats etc to enjoy on the lagoon, we DO have DVD's available at the reception to watch a movie in your apartment and we DO organize kids activities as per schedule set or upon request. As other hotels, we do charge a fee for these activities. Besides our swimming pools with kids areas, and our large gardens (?), we have a beach area to enjoy, you can rent bicycles to ride around Laguna, hop on the boat shuttle on the lagoon or go for luxury pampering at our Angsana Spa!
I am also sorry to hear you found our breakfast poor. We set up a selection offering both International and Asian dishes to please all our guests. If we would have been informed what was missing, we could have arranged this for you for sure.
I hope you will give us another chance next time... and look forward to welcome you back to the Allamanda!

Kind regards,

Ms Femke Beekers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Allamanda Laguna Phuket

Address: 29 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket 83110, Thailand (Formerly BEST WESTERN Allamanda Laguna Phuket)
Location: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Choeng Thale
#9 Spa Hotel in Choeng Thale
#10 Family Hotel in Choeng Thale
#11 On the Beach Hotel in Choeng Thale
#11 Luxury Hotel in Choeng Thale
Price Range (Based on Average Rates): $
Hotel Class:4 star — Allamanda Laguna Phuket 4*
Number of rooms: 115
Official Description (provided by the hotel):
Allamanda Laguna Phuket: Ideally situated on Bang Tao Beach,the resort enjoys the wonderful tropical environment of Laguna Phuket integrated resort. All apartments overlook the golf club's scenic fairways and the resort's shimmering swimming pools. Just 20 minutes drive from the airport, Phuket Town and Patong Beach. Ideal for long staying guests or family holidays. ... more   less 
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Also Known As:
Allamanda Laguna Phuket Hotel Thalang
Allamanda Laguna Phuket Cherngtalay
Allamanda Laguna Phuket Hotel Cherngtalay
Allamanda Laguna Phuket Thailand

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