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“Perfect hotel for relaxation...” 5 of 5 stars
Review of Angsana Laguna Phuket

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Angsana Laguna Phuket
4.5 of 5 Resort   |   10 Moo 4 Srisoonthorn Road, Choeng Thale, Phuket 83110, Thailand (Formerly Sheraton Grande Laguna Phuket)   |  
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Ranked #10 of 23 Hotels in Choeng Thale
Athens, Greece
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Perfect hotel for relaxation...”
5 of 5 stars Reviewed December 2, 2013

The hotel was in a magnificent location around a lake, next to the beach. The pool is huge and it never gets crowded. Stuff very friendly. Rooms are big and comfortable and breakfast is rich. There are many things you can do like shopping, canoeing, boat riding, visit other hotels with the river boat or with bus. Too many security guards make you feel rather safe even late at night. I definitely recommend it

Room Tip: Choose lofts with the outdoor bathtubs or rooms with direct access to the pool
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry J, General Manager at Angsana Laguna Phuket, responded to this review, December 17, 2013
Dear Vasia T,

Thank you for your encouraging review.

I am happy to know that our 323 meter free form pool as well as our location in the heart of the Laguna Phuket helped make your holiday truly memorable. The safety of our guests is indeed our top priority and I am glad that the presence of our security staff made you feel comfortable throughout your stay.

We greatly appreciate your recommendation and hope to have you as our guest again the near future.

Kind regards,

Jerry John
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,043 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (242)
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English first
Bermuda
1 review
5 of 5 stars Reviewed December 1, 2013

Thank you Angsana for a lovely holiday in a 3-bed villa. Thanks for providing a baby car seat for our 1-yr old for airport transfer without me asking. Thank you for remembering our 4-yr old's birthday and sending a lovely cake & framed photo memento without me asking. Even though it torrentially rained 6 out of 10 days during our stay, the villa had plenty of room and tv/dvd players to help stave off cabin fever with two small kids. At the longest we waited 5 minutes for a bus transfer to the hotel, most times just a couple of minutes until the shuttle came along. Kids Club was enormous but sadly empty outside of school holiday time. Food excellent at the hotel and also from external restaurants such as Black Cat, Lotus and Som, all of which provide complimentary transfers. I also enjoyed the Thai cooking class at nearby Dusit Thani hotel. Two slight criticisms would be age of tv's and lack of HDMI capability preventing iPad connection & tiles around pool were lethally slippery with bruises aplenty but both not deal breakers. Highly recommended to families & groups who appreciate privacy with nearby 5* hotel facilities.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Angsana.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry J, General Manager at Angsana Laguna Phuket, responded to this review, December 17, 2013
Dear Kapow_1,

I would like to thank you for your lovely comment.

I was delighted to hear that the genuine Thai hospitality of our staff helped make your stay memorable and that you and your family enjoyed the Three House Kids Club, Phuket’s largest kids club, and the food of our 7 signature restaurants and bars.

I would like to thank you for your helpful comments with regards to the TV settings and tiles around the villa’s pool. These have been shared with concerned departments and will help us in further improving our resort.

I hope to accommodate you and your family once more in the future.

Kind regards,

Jerry John
General Manager
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A TripAdvisor Member
5 of 5 stars Reviewed November 30, 2013

Just location is little far rest there is no complaints. i would love to come again.
also the service though far from lobby is fast. It feels like home. people are cooperative and helpful. I have seen true area of Phuket via Agsana Laguna just one suggest arrange some good transport facility at reasonable price. As you see transport upto beach area is far away.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Angsana.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry J, General Manager at Angsana Laguna Phuket, responded to this review, December 17, 2013
Dear valued guests,

Thank you for your valuable review.

It was an absolute pleasure to read how Angsana Laguna Phuket feels like home and how the service of our attentive staff could contribute to that feeling.

I hope to welcome you back once again for another memorable holiday experience.

Kind regards,

Jerry John
General Manager
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A TripAdvisor Member
5 of 5 stars Reviewed November 29, 2013

A fabulous resort. Food, staff, rooms, beach, pools, everything is excellent! Their pool winds throughout the resort and is very fun to drift down- and stop to have a drink at the poolside bar. There are plenty of umbrellas/chairs/towels at the beach and the pools are surrounded by chairs and umbrellas. Restaurants are everywhere and breakfast is included in your room charge, which is quite a deal - it's an amazing buffet. We had the most relaxing time.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Angsana.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry J, General Manager at Angsana Laguna Phuket, responded to this review, December 17, 2013
Dear valued guest,

Thank you for your positive review.

It was a pleasure to read about your excellent stay and that our 323 meter free from pool and beachfront location helped making Laguna Phuket the ideal destination for you to enjoy your holiday.

We hope to have you back for another blissful stay soon.

Kind regards,

Jerry John
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 29, 2013

A great hotel which is one of the most beautiful locations and settings I have stayed in. Very relaxing which is exactly what we wanted. Having read the other reviews we knew it would be quiet. The draw back of the location is to get anywhere taxis to Patong and the Port are long and quite expensive. The hotel is extremely quiet and little life after about 6 o'clock which is perfect for total relaxation. To get some night life you can head into Patong which is mad, we went to the Simons Cabaret (well worth a visit) then to Bangla road (which is an experience itself).
The staff in the hotel are excellent and could not do enough to help. On the beach people are selling goods etc but are not intrusive like at many resorts. We had a lovely couple of ladies look after us in the beach for drinks and snacks who again couldn't do enough for you. Breakfast offers a good range of food, juices and coffees. We didn't eat at the hotel except for breakfast, there are loads of restaurants along the beach which are excellent. To name a few Green leaf, The beach, Som, Lotus. All of which are reasonably cheap and serve great Thai food.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry J, General Manager at Angsana Laguna Phuket, responded to this review, December 17, 2013
Dear Michael F,

Thank you for your review.

I am happy to know that our quiet setting in scenic Bang Tao Bay, complimented by the genuine kindness of our staff makes Angsana Laguna Phuket a great holiday destination for you to fully unwind. I was glad to read that you benefited from the wide range of facilities Laguna Phuket, Asia’s first integrated resort, offers and hope to welcome you back as a guest in the near future.

Kind regards,

Jerry John
General Manager
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Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 27, 2013

My husband & I have travelled to several parts around the world. This would count as one of the best hotels we have been to. From Start to Finish we were very well looked after by the Staff. Rooms wrere very clean. Resort is huge and one of the better ones on site.
The restaurants at the resort were expensive (to be expected, I guess). You could get cheaper restaurants, just outside the resort. The swimming pool at the resort was the best, I have been to and the most relaxing place to be.
The views around the resort were beautiful and serene. The Breakfast at the Market place was worth it. You don't need to eat again till Dinner. We plan to definitely visit this place again,

Room Tip: We stayed at the Villa that overlooked the Lake. Very Relaxing. The Pontoon and shuttle bus was ve...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry J, General Manager at Angsana Laguna Phuket, responded to this review, December 17, 2013
Dear JackieXavier,

Thank you for your positive comments.

I was very happy to read about your intention to return and that you and your husband enjoyed both our scenic location in Bang Tao Bay as well as the international breakfast buffet at Market Place. We look forward to welcoming both of you back again in the near future.

Kind regards,

Jerry John
General Manager
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Surrey
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 23, 2013 via mobile

Spent an amazing 4 nights at angsana. Right from the moment you arrive you get top quality service. Welcome drink, cold face towel etc, good start. Then throughout our stay service never disappointed.
Breakfast was very good and stays open till 11 am so can have a lazy morning.
Beach has soft sand, flat sea bed, volley ball and showers. Just what need.
Pools very clean and interesting shape.
Rooms also good size, comfy beds, good aircon.

Struggling to find negatives! True that a big resort so long walks to get back to reception, go to bar etc. But nice grounds so walk is fine.

Location I found ok. Stayed in panwa before and that was 'remote'. Angsana was about 20 - 30 mins from most places; patong beach, old phuket, airport. Not an issue for us.
We had kids in our group and there was lots to keep them entertained.
Recommended!

  • Stayed November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry J, General Manager at Angsana Laguna Phuket, responded to this review, November 27, 2013
Dear Tyler,

Thank you for sharing your opinion concerning your recent holiday.

I was excited to read how you and your family enjoyed your time in our beachfront resort and that our comfortable rooms, late breakfast buffet and 323 meter free form pool helped make your vacation memorable.

We hope to welcome you and your family back another time to Angsana Laguna Phuket.

Kind regards,

Jerry John
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Angsana Laguna Phuket

Address: 10 Moo 4 Srisoonthorn Road, Choeng Thale, Phuket 83110, Thailand (Formerly Sheraton Grande Laguna Phuket)
Phone Number:
Location: Thailand > Phuket > Thalang District > Choeng Thale
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Choeng Thale
#5 Family Hotel in Choeng Thale
#7 Spa Hotel in Choeng Thale
#7 On the Beach Hotel in Choeng Thale
#9 Luxury Hotel in Choeng Thale
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Angsana Laguna Phuket 4.5*
Number of rooms: 401
Official Description (provided by the hotel):
Warm tropical sun, pristine white sand beaches and a shimmering blue sea. Angsana Laguna Phuket has it all. Play golf, snorkel, island hop, or bask on the beach, this is the ideal resort to spend a restful beach vacation, romantic rendezvous or a fun-filled family holiday. Angsana Laguna Phuket is the flagship establishment of the Angsana Hotels and Resorts - managed by luxury hospitality brand, the Banyan Tree Group. The resort features 401 immaculately decorated guest rooms, lofts, suites and private villa residences. ... more   less 
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Also Known As:
Angsana Laguna Phuket Hotel Thalang
Sheraton Hotel Cherngtalay
Sheraton Resort Cherngtalay
Sheraton Phuket
Sheraton Grande Laguna Phuket
Phuket Sheraton
Angsana Laguna Phuket Thailand

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