Hotel is a decent standard however the service is very poor. There were a few incidences in our four day stay which frustrated me. Wifi is free in reception but you need to pay to access from your room. The hotel advertises a Jacuzzi however you need to pay 428 baht per person to use for one hour.
There was a conference while we were there which meant we had limited access to the main restaurant. The bar staff at the pool were quiet rude when I was browsing a menu. It was taken from me and I was told this was only for all inclusive guests. We were left waiting forty mins for a pizza to then be told it would take another 20. When the pizza did arrive it was pale ad uncooked. The staff then started mauling the pizza saying it was hot. At this point I left the restaurant as the service was non existent.
The room wasn't cleaned one day despite it being clearly visible on the door it was to be cleaned. Not a great experience and would not recommend this hotel.
- Official Description (provided by the hotel):
- Relax and play in paradise at our full-service beach resort located directly on the white sand beach of Bangtao bay near Laguna Phuket. Enjoy spacious rooms with private balconies and stunning Andaman sea views. There's plenty to keep you occupied while visiting us. Whether you're planning a romantic get-away or family vacation, there's something for everyone. ... more less
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- Also Known As:
- Best Western Premier Bangtao Beach Resort And Spa
- Best Western Premier Bangtao Beach Hotel Surin Beach
- Best Western Cherngtalay
- Cherngtalay Best Western
- Best Western Phuket
- Phuket Best Western
- BEST WESTERN Premier Bangtao Beach Resort & Spa Phuket, Thailand