We checked into the doubletree last week. We booked 2 rooms connecting. On checking in the staff were very friendly and helpful which was a good start, then it went downhill. We arrived at our room which was rather small and overlooked the bar and restaurant and was filthy. The shower has black spots all over the tiles and with a wipe of my finger it came off but the black bits were all over. The chair by the desk looked like it had been there for 20 years and had stains on it. The curtains also stained and grubby and the balcony not inviting at all. The bedlinen was very nice and clean but then i put my hand on the bed head and it was covered in dust and the floor was also dirty. With 2 small children there was no way we were going to stay. I've stayed in a lot of hotels all over the world and some doubletrees but none have been as bad as this. Its like they have given the walls a lick of paint and put new bed linen on and called it doubletree.
After finding another hotel and informing reception they did kindly offer to move us to another room but after the dirt we found in our room we just wanted to leave. Sorry hilton but you really need to overall this hotel.
- Also Known As:
- Courtyard Phuket At Surin Beach Hotel 1234587
- Courtyard Phuket At Surin Beach Hotel
- Courtyard Hotel Cherngtalay
- Phuket Courtyard
- Courtyard Surin Beach
- DoubleTree Resort By Hilton, Phuket-Surin Beach Thailand
- Official Description (provided by the hotel):
- Just steps from the crystal waters and white sands of Surin Beach, the DoubleTree Resort by Hilton, Phuket – Surin Beach offers the perfect retreat. Contemporary comfort, a warm welcome and a signature DoubleTree cookie on arrival helps make your stay stress-free. Located just 30 minutes drive from Phuket International Airport and 25 minutes from the nightlife and shopping of Patong, you can really make the most of your time in one of Thailand’s premier beach resorts. Stay connected from your deluxe room or suite at this resort-style hotel in Phuket thanks to high-speed internet access. Relax in front of the flat-screen TV as you watch a movie, or unwind on your private balcony or terrace. The white sands of Surin Beach are just a short stroll away as is the popular Catch Beach Club. ... more less
- Reservation Options:
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