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“Great location and resort - odd management style” 4 of 5 stars
Review of SALA Phuket Resort & Spa

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SALA Phuket Resort & Spa
5.0 of 5 Hotel   |   333 Moo 3 Mai Khao Beach, Mai Khao, Phuket 83110, Thailand   |  
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3 Nights Beach Break PKG
Ranked #4 of 9 Hotels in Mai Khao
Certificate of Excellence 2014
Harrogate, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Great location and resort - odd management style”
4 of 5 stars Reviewed 5 days ago NEW

The place to go to relax with private facilities in some of the villas which, if you can stretch to it, we would heartily recommend. Food was generally delicious and the beach and sea were superb. The staff were all delightful and helpful, if a little inconsistent

We had to move 3 times because of Air Con problems which could have been avoided if more care had been taken.

We also asked for a late checkout but were told that we could not have one as the rooms were all booked up. We looked on line to show that they weren't and were then allowed to stay

We also had taxi advice for the transfer to Phuket airport that changed 3 times in 12 hours....all a bit unnecessary.

Room Tip: Villa number 17 was by far the noisiest of the 3 we tried as it is on the corner of the site, next t...
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  • Stayed February 2015, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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973 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (194)
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  • Dutch first
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English first
Bangkok, Thailand
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I was here for a weekend with friends. The resort was so refreshing from the rooms , to the pools, to the staff. I was even able to stay fit with the Sala Active programs offered on the weekend by certified professionals Lindsay and Andrew who tailored the session to my needs. Thanks to everyone involved for a wonderful stay!!!

  • Stayed March 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLP_Manager, Manager at SALA Phuket Resort & Spa, responded to this review, yesterday
Dear Signature dustyjord, thank you ever so much for choosing to spend your weekend with us and friends at SALA Phuket Resort & Spa and for taking the time to share your experience. It is great that you took advantage of a special SALA Active weekend with our world’s elite triathletes Lyndsey and Andrew and we are so pleased you found the session beneficial. We hope you’ll join us for another planned weekend in the future. Please let us know if you’d like us to send you any specific details of our SALA Active sessions. Our best regards the SALA Management
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Toronto, Canada
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I spent 5 days at SALA Phuket in February 2015. It was a faultless visit and we enjoyed everything this very luxury hotel (private pool, outdoor shower, beautiful tub) had to offer - the facilities are top notch, the food in the restaurant is among the best I have ever had and it is right on the beach. It was extremely peaceful, but there were nightly events to keep guests occupied. The staff couldn't do enough for you and it was an outstanding trip. I was very very sad to leave!

  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLP_Manager, Manager at SALA Phuket Resort & Spa, responded to this review, 1 week ago
Dear Signature RotawnE, thank you so much for spending 5 nights with at SALA Phuket Resort & Spa to celebrate your honeymoon. We are enormously proud to read that you had an amazing and thoroughly enjoyable time and have left us with many fond memories from your honeymoon. It is lovely to read also that you enjoyed our award winning restaurant and the services and hospitality delivered by our SALA Team. We wish you both a lifetime of happiness and love and hope you’ll return in the future to perhaps celebrate an anniversary or two. Our kindest regards the SALA Management
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Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I spent 5 nights in a 1 bedroom pool villa suite for our honeymoon. After 2 weeks surrounded by family and friends for our destination wedding, the Sala was exactly what we needed....peace and quiet. The resort is situated on a long, beautiful and quiet beach. Sometimes it felt like we were the only ones there. The restaurant serves delicious food but it is quite expensive. We recommend the pancakes or yellow curry for breakfast, and you have to try the ribs on rib night! The spa is also quite expensive, but there's little shacks near the beach that do massages at slightly higher prices then you would find at most beach towns (an extra 100THB per treatment). For cheaper eats we ventured to the beach restaurants neighbouring the resort.
I was a little bit apprehensive about the outdoor bathroom as I have a hatred for mosquitoes, but after 1 day I loved nothing more being in the fresh open air. The whole experience was wonderful, the staff made sure of it!
The resort is very secluded, so if you prefer to be amongst the action and cheap massages I would advise against staying here. This place is perfect for a luxurious holiday, so don't expect anything less. The only downside (and this is a very minor one) was that there was no acknowledgement of it being a honeymoon from the resort. This information may have been lost in the booking process, but all of the other resorts we stayed at during our wedding holiday provided special touches such as spa coupons or a bottle of sparkling wine or something as simple as rose petals in the room. Nonetheless, we would visit the Sala again if time and money allowed it!

  • Stayed February 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLP_Manager, Manager at SALA Phuket Resort & Spa, responded to this review, 1 week ago
Dear Signature Paulina M, thank you so much for choosing to celebrate your honeymoon with 5 nights with at SALA Phuket Resort & Spa. It is always amazing when we read that our guests have had such a truly beautiful stay and have really enjoyed and appreciated the peace and tranquility of our serene location and design. With respects to us not acknowledging your honeymoon this we regret and sincerely apologise for, however we were never informed of this being your honeymoon and we can only apologise profusely in retrospect. We hope this did not detract from you having a beautiful stay and leaving us with many fond memories. Please let us now take this opportunity to congratulate you both and wish you both a lifetime of happiness and love and hope you’ll return in the future. Please do let us know when you wish to return so we may apologise to you both in person for this communication oversight. Our absolute sincerest regards the SALA Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chichester, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has a fantastic location right on the sandy beach and not far from the airport. We thoroughly enjoyed our garden villa with private pool, complete with sofas and sun loungers. The outside bathroom was also a delight. The bar area by the beach has comfortable sofas, just right for watching the sun go down with a cocktail in hand. The restaurant serves delicious food but it's very expensive for Thailand. You can eat at one of several beach restaurants next door for a fraction of the price and they have fresh fish swimming in tanks. The staff at the hotel were very friendly and helpful. My only criticism was that they charged you for drinking water in the restaurant in the evening. This was expensive and it was a pity because they didn't charge for water at breakfast time and when you sat down at the bar they brought free water to you.

Room Tip: Choose a garden villa for the lovely private pool and garden
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  • Stayed February 2015, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLP_Manager, Manager at SALA Phuket Resort & Spa, responded to this review, 1 week ago
Dear Signature countrybumpkin100, thank you ever so much for choosing to spend your holiday with us at SALA Phuket Resort & Spa in one of our beautiful Garden Pool Villas. It is wonderful to read that you thoroughly enjoyed your pool villa and stay, especially our award winning restaurant. Thank you for your kind words on our team being friendly and helpful, thank you. We look forward very much to welcoming you both back in the future. All the best the SALA Management
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Winkel, Switzerland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we loved the stay in Sala....it's always a great address to have a great relaxing time. We loved to shower outside, to have full privacy but at the same time great hospitality. People are very friendly and everything is just beautiful. we loved the beach and the pool areas. We definitely will go back there....thank you Sala

  • Stayed February 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLP_Manager, Manager at SALA Phuket Resort & Spa, responded to this review, 1 week ago
Dear Signature 178Sandro66, thank you ever so much for choosing to spend your family holiday with us at SALA Phuket Resort & Spa and for taking the time to share your lovely review with fellow travellers. We are so pleased you had such a splendid family holiday and fully appreciated the privacy, splender and genuine hospitality of our SALA team. We look forward very much to welcoming you and your lovely family back in the future. All the best the SALA Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for just two nights! Lovely greeting on arrival with Fresh iced drink and flower bracelets! Reception is quite dark as all black and red. We stayed in a basic balcony room which was clean and bright! Bathroom was lovely!
It just felt a bit unpolished! Just not as slick as some other hotels of this standard.
We had a lovely evening meal in the restaurant at night which was of excellent standard.
On checking out the receptionist was quite stern! She asked if we had anything from the mini bar that day or night before to which I replied no but we did the first night when we got there! She took our credit card for payment and once that had gone through said she had checked the system and she noted we had drinks from the mini bar first night! This was annoying as it meant another transaction which we get charged for from the uk! Especially when we had said that we had on first night and we thought this was already on the bill!
She didn't apologies and was just a bit rude!

Stayed February 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLP_Manager, Manager at SALA Phuket Resort & Spa, responded to this review, 1 week ago
Dear jojomc9, thank you for taking the time to write a review on your two nights with us SALA Phuket Resort & Spa and for you also being such an advocate of the SALA Resorts properties. It is always pleasing to read when guests have enjoyed their stay, however it is with much disappointment and regret that your departure experience was tarnished. We apologies sincerely that our usually efficient and smooth guest checked was far from what you or we would expect and we have addressed this and are now assured that this will not be replicated for any other guests in the future. We hope that this will not detract you from perhaps returning to us in the future and certainly not from returning to enjoy another relaxing stay at our sister property on Samui. Our sincerest regards the SALA Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SALA Phuket Resort & Spa

Address: 333 Moo 3 Mai Khao Beach, Mai Khao, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Thalang District > Mai Khao
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#3 On the Beach Hotel in Mai Khao
#3 Romantic Hotel in Mai Khao
#4 Spa Hotel in Mai Khao
#4 Luxury Hotel in Mai Khao
#4 Business Hotel in Mai Khao
#6 Family Hotel in Mai Khao
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SALA Phuket Resort & Spa 5*
Number of rooms: 79
Official Description (provided by the hotel):
SALA Phuket Resort and Spa is a stunning deluxe pool villa resort, featuring private swimming pools in 63 out of 79 rooms, villas, and suites.SALA Phuket boutique resort is an impressive compliment to its popular sister property, SALA Samui. SALA Phuket combines rare historical Sino - Portuguese architecture with modern 5-star facilities.Located on pristine Mai Khao beach on Phuket's northwest shoreline, SALA Phuket resort and spa is just 20 minutes from Phuket International Airport. The famous Blue Canyon Golf Course is a short distance from SALA Phuket and the picturesque Phang Nga Bay is located just 25 minutes away.SALA Phuket is the ideal location for a Phuket wedding and honeymoon with its vast and private pristine golden sand beach and lush beachside lawn surrounded by a coconut tree plantation swaying in the wind.In addition to friendly, professional and personalised service, SALA Phuket luxury resort offers facilities including:- 3 large beachfront swimming pools- World class international beachfront restaurant and bar with an air-conditioned dining option- Award winning SALA Spa- Full equipped Gym, Steam Rooms & Salon- Complimentary Wi-Fi Internet connection throughout the entire resort- Gift Shop- Business traveller services- Entertainment and Theme Nights- Nightly Villa Turn down Service- In-Villa Dining- Miles of untouched beach front, the longest and least developed in Phuket- An array of local activities and excursions are availableWeddings at SALA PhuketMarriage is an occasion that should be cherished always. A variety of locations for your ceremony are available, from golden sand beach stretches, lush green lawn expanses or an intimate sunset rooftop vantage. Our personal, intuitive staff will ensure your special occasion receives the attention it deserves. ... more   less 
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Also Known As:
Sala Phuket Resort And Spa
Sala Phuket Mai Khao
Sala Phuket Hotel Mai Khao
SALA Phuket Resort & Spa Mai Khao

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