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“Awesome, quiet, great location” 5 of 5 stars
Review of SALA Phuket Resort & Spa

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SALA Phuket Resort & Spa
5.0 of 5 Hotel   |   333 Moo 3 Mai Khao Beach, Mai Khao, Phuket 83110, Thailand   |  
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3-Night Beach Break
Ranked #5 of 9 hotels in Mai Khao
Singapore
1 review
“Awesome, quiet, great location”
5 of 5 stars Reviewed January 24, 2014 via mobile

A perfect resort to spend a great long week end. We booked a pool villa. Very nice layout with all you may need for a few days of pure relax. Restaurant and bar are well kept with a nice touch. Food is fresh and well prepared. It came at a price! Probably bit too expensive for Phuket but the service is good and the view from the roof terrace is great.
Facilities are nice and there is a broad choice of long chairs, sofa bed or mattress all around the two pools in a very nice turf. Only useless things are the 2 small soccer nets and the volleyball net. It is definitively not a place where you should play sport! But the real main advantage is the location. Very far from the buzz of Phuket, just in front of a 5km pristine and wild but well kept sand beach. There should be a proper pathway from the resort leading to the beach - it will make accessing the beach a little more comfortable.
We were also extremely pleased with the late checkout at 4pm that we were given as our flight was at 8pm.
All in all, it was a wonderful experience and retreat that my wife and I needed. Amazing place and we will def be back!!

Stayed January 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLP_Manager, Manager at SALA Phuket Resort & Spa, responded to this review, January 27, 2014
Dear Signature Bruno R, thank you very much for your lovely review of your long weekend stay at SALA Phuket Resort & Spa. We have shared you wondrous review with our whole team and it was our pleasure to accommodate your late check-out. We thank you both again and we shall look forward to you returning in the near future. Have a wonderful Chinese New Year weekend! The SALA Management
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
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Singapore
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 24, 2014

We had such a wonderful time in Sala Resort. We stayed in a garden villa and requested to change villas when we arrived because the original villa's pool didn't get the sun (and we wanted sun)! The staff were really kind and speedy about it, and made up the new room very quickly so that we could move in. Special thanks to MON who was absolutely fantastic, very friendly and professional and personable, and she made our stay very enjoyable. The rest of the staff were lovely too. The lunch and dinner were AMAZING (sans the ala carte breakfast, we don't know why it wasn't that great), the drinks were fantastic, everything about the resort was lovely and relaxing. There's nothing much to do there, but we enjoyed ourselves very much it was a much needed break for us. Only thing I would say wasn't that great (other than breakfast) was the smells of the lotions (not my thing), but other than that our stay was perfect. Thank you Sala and thank you MON!

Room Tip: If you dont want sun in your pool, the side of Villa 19 is good. If you want all-day sun, definitely...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLP_Manager, Manager at SALA Phuket Resort & Spa, responded to this review, January 27, 2014
Dear Signature Jaime L, thank you ever so much for choosing to stay at SALA Phuket Resort & Spa and for writing such a wonderful review of your stay with us which we have shared with our team. It is so lovely to read that you thoroughly enjoyed your stay and was impressed with the excellent service provided by K. Mon. We thank you again and we look forward to you returning in the near future. Have a wonderful Chinese New Year weekend! The SALA Management
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Bangkok, Thailand
1 review
5 of 5 stars Reviewed January 22, 2014

We booked a balcony room, but got upgraded to the garden pool villa. The room was beautifully designed and spotless. The service was impeccable, the staff seemed to always popped out of no where to help you with any needs.
Breakfast was superb.The iced tea by the pool was also a nice touch.

The only con, perhaps, is that dinner might be a bit pricy. Anyhow, it tasted great.

Overall, amazing experience! I rarely get a chance to go on a vacation with my partner so this was definitely a good choice. Will absolutely go back, and also try other Salas.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SLP_Manager, Manager at SALA Phuket Resort & Spa, responded to this review, January 24, 2014
Dear Prim_Viseshakul,

Thank you very much for writing a nice view about our resort. It’s great to know that you enjoyed our Garden Pool Villa and the overall services rendered were memorable one. There is nothing more rewarding than being recognized by our valued guests.

Once again, thank you for your kind considering visit another SALA Resorts property and we look forward to seeing you at our upcoming tradeshow at Sirikit Convention Hall dates between 27th Feb – 02nd Mar 2014!

Kind regards,
Ake Laochan – Executive Assistant Manager
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yvette.randquist@victoriakliniken.com
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 20, 2014

Very nice and quiet, relaxing hotel. Fantastic staff from the front management to the waiters.
Nice beach. Very nice rooms.The breakfast was fantastic. I would go back to Thailand just for this hotel.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLP_Manager, Manager at SALA Phuket Resort & Spa, responded to this review, January 21, 2014
Dear Signature Yvette66, WOW! Thank you ever so much for your wonderful review. We really appreciate you taking the time to share your experience which we have shared with our entire team and truly look forward to you returning in the near future. Our best wishes for a happy and healthy 2014, the SALA Management.
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Bangkok, Thailand
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 19, 2014

Check in a bit contrived; arrive, sit, drink, wait, go to room, sign for room. Guests cannot just check in, get a key anf toddle off.

Stayed in a room, not a villa. The room is ok, but not 5 star. Bed was very comfortable, room appointments merely ok. Toilet, bath, and shower were outside the room, requiring the pull of a large curtain for privacy. Again, a bit contrived.

The real problem was the bar, and especially the restaurant. Service, service, service! Isn't it obvious being hotels and restaurants are core to the SERVICE industry? One expects prompt service at a purported 5 star facility. Not here. It is almost a self serve establishment. Once finally able to order, mixed drinks take quite long to arrive. Better stick to beer if you are thirsty.

The biggest disappointment is the food. I ordered a baby spinach salad, which arrived in a reasonable time. However, it was poorly constructed, not well seasoned, and wasn't made with baby spinach. The main course, a simple Thai dish, did not arrive until more than one hour after the salad arrived, which I didn't out of disgust. A long wait without tye smallest appology or explanation is truly inexcusable. In addition, the breakfast the next morning consisted of cold, hard scrambled eggs, an inedible potato concoction, and un-chewable bacon. Seriously? This kitchen is absolute rubbish.

This place is quiet, serene, and has great beds. If that is your goal, great, just eat somewhere else.

Stayed January 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLP_Manager, Manager at SALA Phuket Resort & Spa, responded to this review, January 29, 2014
Dear Signature BNieling, it is disappointing that you were so upset with the restaurant in this review especially as our Food & Beverage Manager assisted you fully and did his utmost to recover the situation to which you seemed more than happy with at the time. It is very unfortunate as the situation was not made any easier with you shouting and disturbing other guests in the resort. We hope that you will have more of an agreeable and enjoyable stay upon your return. The SALA Management
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Paris, France
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 18, 2014

Pros:
- set on a quiet isolated beach, 20mn from the airport, secluded only a handful of 5 stars resort, all located about 50m off the beach, which means they are not visible from the beach so it does feel secluded.
- architecture delight (spa and pool areas are most pleasant)

Cons:
- Management seem to have set so many rules that the staff blindly applies, which ends up in a "no, not possible" reply for a lot of random request. When you are looking for a rest, it does not feel relaxing at all to be answered "no" to most of your request. eg: you can not order more than 1 hot dish at a time at breakfast time, which means that taking breakfast take ages as they require you to finish your plate before ordering another one. eg 2: they had outdoor movie and asked if I could bring my plate to watch the movie (which is 20m from the table), staff said no. eg 3: you can not borrow more than 2 DVD at a time, while obviously they had lots of them... The list continues endlessly. During a 3 nights stay, there was so many exemples like that that it ruined the whole stay. When you have only 50 rooms, you expect a personalized service, which was not provided.After being answered "no" to about 2 to 3 requests per day, you feel unhappy and like a 5 years old kid.
- You are about 40-50mn ride from the southern beach animation, and there is literaly nothing around. So you are pretty much on your own and stuck with the hotel. Taxi is very expensive on a daily basis to move around.
- Spa, food is expensive, and as you have no other choice and choice is limited, so you get bored (after 4 days, was fed up with their food as all meals were taken there).
- Check in and check out was particularly lousy, long, and unfriendly (20mn for check in). You feel like you are just a credit card. Most unpleasant experience.
- Overpriced by Phuket standards.
- Balcony rooms are facing each other so limited privacy, while villas are walled villas so you have no views. Make sure you request a South facing villa if you want your pool to get sunlight.

Overall:
The service, or management, is way to strict. Atmosphere is not relaxing at all.
It is ashamed as the location and facilities are quite an architect's delight, which I am.
As for now, and unless they modify the way they manage the place, I definitaly DO NOT recommand the Sala, as there are many more friendly options in Phuket.

  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLP_Manager, Manager at SALA Phuket Resort & Spa, responded to this review, January 21, 2014
Dear Signature Richard N, thank you for choosing SALA Phuket Resort & Spa for your vacation and for your review. It’s wonderful to hear that you enjoyed your pool villa and our secluded location in the picturesque Sirinath National Park on the longest and most undeveloped beach in Phuket. In respects to the niggly issues you mention, it’s regrettable that these were so upsetting and detracted from you enjoying the splendor of the location and our 79 villa resort to which you stayed. We will look at these as we truly aim to impress all our guests and constantly strive to erratic any issues as soon as they have been made aware to us. We have many returning guests who enjoy the splendor and service excellence we usually provide, we hope you will give us another opportunity to impress you in the future. Let us wish you all the best for the year ahead, the SALA Management Team
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London, England, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 16, 2014

As we pulled up at reception we were impressed with the design of the resort - it's beautiful. We had some ginger iced tea and received flower garlands and cool towels; and were then taken to our villa. Unfortunately, even though it was the middle of the day when we arrived, our little garden had no sun, and we asked to move. The staff kindly upgraded us to a better villa, which we were much happier with. We had to wait for housekeeping to finish cleaning, but went down to the pool to have a drink.

Having sat down for around 10 minutes at the pool bar with no service, I decided to go and order our drinks myself. It took at least another 10 minutes for our two glasses of Prosecco to be poured and brought over. I could have done it myself in 30 seconds. We finished those, and no one came over to ask whether we wanted another. At this point we were starting to get a little tired of waiting for our room to be cleaned, but decided to have another drink. We waited even longer for these to arrive, so by the time our room was ready, we had to cancel the order.

The little villa was beautiful, and being able to choose your pillow, soap and body lotion was a nice touch; as well as the sarongs, thai trousers, sun hats and baskets that they provide for you to use during your stay. We were keen to get our swimsuits on, and get in the pool, but unfortunately it took almost an hour for our bags to arrive at our room.

As part of our dinner that night we had a free dinner. I thought the food was good, but the service again was somewhat lacking, and my mother had trouble communicating her specific dietary needs to the staff. Her risotto was on the uncooked side of al dente.

The selection at breakfast was disappointing compared to many other 5* hotels I've stayed at. The focus was on the a la carte stuff, which was a bit hit and miss for me. The buffet selection was fairly meagre.

The following day was New Year's Eve, and the hotel had put on a programme of drinks, food and entertainment, which we decided we wanted to take part in. The menu sounded good, but they charged the exact same price for the vegetarian option, which seemed to me to not be as good value as the normal menu. Drinks were included however which was great, since wine can be quite expensive out there. My mother couldn't eat the vegetarian menu, but was told she couldn't eat a la carte (even just some steamed vegetables), but could eat in her room, obviously separately to me. Then we were told there was no space left for dinner, but we finally managed to work out an arrangement that would mean we could sit together at dinner, but my mother just wouldn't eat. This took most of the day. The canapé and champagne reception was lovely, and we then went and sat down for dinner. The starters were good - tuna carpaccio, pork belly, and what I can only describe as a fish blancmange, which wasn't really to my taste, but hey ho. Then there was a lovely consommé, and a palate cleansing sorbet before the main courses came out. The Phuket lobster tail was full of sand, the braised Wagyu beef cheek was dry, and the risotto that accompanied the salmon breast was like mashed potato. I sent all three dishes back, they had no more risotto, so instead I asked them to give mum a glass of wine, they gave me a steak instead of the beef, which was delicious, but the lobster tail was overcooked the second time, and not good to eat. The pudding was basically just a thick slice of brioche with some coulis. They were obviously under a lot of pressure given that the restaurant was much fuller than usual, but I think one starter, one main, and a dessert would have been sufficient. There was really too much food, and I'm sure a lot of it got wasted, which is a shame. We then went over to the tiki ice bar, the cocktails were good, and it was nice to have a bit of a dance before the fireworks started. I really enjoyed the fireworks display, but the awful food at dinner had put a bit of a downer on the evening.

The next day we ordered some room service for our lunch - a grilled cheese sandwich with tomato soup. The tomato soup arrived cold, and the grilled cheese sandwich looked like it had been sitting around from last night. Our tray was left outside our room when housekeeping came to turn down in the evening, but at lunchtime the next day, it was still there, which is a bit gross.

Our final evening we decided to have a drink by the pool before heading to our massage, and we waited half an hour for two glasses of prosecco, almost making us late for our treatment. The massage was amazing, and it was nice to be able to have it together. I wouldn't say it was necessarily relaxing, but I felt fantastic afterwards.

Our final morning we got down early to breakfast to be able to eat before our flight. The breakfast took so long that in the end I had to rush to eat it in 5 minutes. We were then kept hanging around at reception while we had to dispute some things on our bill - good job we always leave extra time, because we would have missed our flight otherwise.

The assistant manager was great at helping to resolve some of the issues we had, including the dinner and room service, but so many problems did take the shine off what we hoped would be a really special holiday.

The staff tried hard, but their English really wasn't very good, and they seemed quite lost at times. The service was not what you expect from Thailand, and although we loved our little villa, we won't be returning.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLP_Manager, Manager at SALA Phuket Resort & Spa, responded to this review, January 21, 2014
Dear Signature Ellie S, thank you for choosing to see in the New Year at SALA Phuket Resort and Spa and for your comprehensive review of your few days with us. It’s lovely to hear you enjoyed your villa upgrade, its amenities and your treatments in our award winning spa. However it is with much regret to read about the slow service for your wine orders and your experiences with our food & beverage and culinary teams. We do take our all our guest service and language training very seriously with all our operational staff attend regular English training with our native English trainer. Although it can be a challenge outside of the classroom in the real life situation with the staff speaking their second and in some cases their third languages, the operation is busy and with guests with different accents from around the globe. That aside we will continue to focus on English and on the areas you have mentioned. It’s great to hear you were impressed with the efforts of our Executive Assistant Manager and we do hope you had a pleasant flight back to the UK. Let us thank you again for your patronage and we wish you a very happy and healthy 2014. Best regards the SALA Management Team.
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Additional Information about SALA Phuket Resort & Spa

Address: 333 Moo 3 Mai Khao Beach, Mai Khao, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Mai Khao
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#3 Romantic Hotel in Mai Khao
#4 Business Hotel in Mai Khao
#4 On the Beach Hotel in Mai Khao
#5 Luxury Hotel in Mai Khao
#5 Spa Hotel in Mai Khao
#7 Family Hotel in Mai Khao
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SALA Phuket Resort & Spa 5*
Official Description (provided by the hotel):
SALA Phuket Resort and Spa is a stunning deluxe pool villa resort, featuring private swimming pools in 63 out of 79 rooms, villas, and suites.SALA Phuket boutique resort is an impressive compliment to its popular sister property, SALA Samui. SALA Phuket combines rare historical Sino - Portuguese architecture with modern 5-star facilities.Located on pristine Mai Khao beach on Phuket's northwest shoreline, SALA Phuket resort and spa is just 20 minutes from Phuket International Airport. The famous Blue Canyon Golf Course is a short distance from SALA Phuket and the picturesque Phang Nga Bay is located just 25 minutes away.SALA Phuket is the ideal location for a Phuket wedding and honeymoon with its vast and private pristine golden sand beach and lush beachside lawn surrounded by a coconut tree plantation swaying in the wind.In addition to friendly, professional and personalised service, SALA Phuket luxury resort offers facilities including:- 3 large beachfront swimming pools- World class international beachfront restaurant and bar with an air-conditioned dining option- Award winning SALA Spa- Full equipped Gym, Steam Rooms & Salon- Complimentary Wi-Fi Internet connection throughout the entire resort- Gift Shop- Business traveller services- Entertainment and Theme Nights- Nightly Villa Turn down Service- In-Villa Dining- Miles of untouched beach front, the longest and least developed in Phuket- An array of local activities and excursions are availableWeddings at SALA PhuketMarriage is an occasion that should be cherished always. A variety of locations for your ceremony are available, from golden sand beach stretches, lush green lawn expanses or an intimate sunset rooftop vantage. Our personal, intuitive staff will ensure your special occasion receives the attention it deserves. ... more   less 
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Also Known As:
Sala Phuket Resort And Spa
Sala Phuket Mai Khao
Sala Phuket Hotel Mai Khao
SALA Phuket Resort & Spa Mai Khao

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