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“Best location to relax and gather strength!” 5 of 5 stars
Review of SALA Phuket Resort & Spa

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SALA Phuket Resort & Spa
5.0 of 5 Hotel   |   333 Moo 3 Mai Khao Beach, Mai Khao, Phuket 83110, Thailand   |  
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Hotel amenities
Special Offer
3-Night Beach Break
Ranked #4 of 9 Hotels in Mai Khao
Shanghai, China
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Best location to relax and gather strength!”
5 of 5 stars Reviewed October 4, 2012

We are really enjoying our stay and we like especially our room; the room decor is beautiful with a bit of a Portuguese feeling. The outdoor bathroom is such a great experience and the resort surrounds are pretty with nice architecture and nice tropical plants.
The staff are so friendly the service is incredibly good and the atmosphere is pure relaxation which we wanted in our autumn holidays.

At all , we have a absolutely perfect residence and we would return.

By the way , the food is also fantastic, especially the delicate breakfast:-)

Room Tip: We are really enjoying our stay and we like especially our room; the room decor is beautiful with a...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SALA_General_Manager, General Manager at SALA Phuket Resort & Spa, responded to this review, October 17, 2012
Dear Signature Krassclaudia - Shanghai - China, thank you very much for your positive feedback and review during your visit, we are glad you thoroughly enjoyed your private pool villa and were impressed with the resorts Sino Portuguese design, staff friendly attentive service and our award wining cuisine and facilities! Thank you once again, and please feel free to contact us should you wish to visit us again on your next return to Phuket. We look forward to welcoming you back in the near future. Regards, Jon Ashenden General Manager SALA Phuket Resort and Spa.
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842 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
Date | Rating
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  • Dutch first
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English first
Bangkok, Thailand
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 4, 2012

We spent 3 days at the resort. Pick up from the airport was good. The staff, Ball could advise us on what to do in Phuket and gave a bit of details on the hotels excursions and activities, which was helpful. However, we ended up staying in in the hotel for the whole time. We had Sala pool villa, spacious and personal. I loved the pool and the out door shower. However, the water temperature for the tub didn't come to hot, just warm, not hot enough to get a good soak. We ordered in a few times and enjoyed our picnic by the pool. You can even sit in the pool drinking wine.
Enjoyed the day bed at the bar by the pool so much, bright and breezy, quiet enough to read. We enjoyed the happy our every evening. Seemed like other guest were in the same relaxing/ honeymoon mood too.
Sat night, they screen a movie by the beach, outdoor in the lawn, loved it.
The breakfast was good. But food are more on the expensive side and limited menu.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLP_Manager, Manager at SALA Phuket Resort & Spa, responded to this review, October 5, 2012
Dear Khun Jitchaya , thank you for your review and positive feedback during your visit, we are glad you thoroughly enjoyed your private pool villa and were impressed with the resort’s design, outdoor space, resort facilities and our main swimming pool. We are sorry to hear about the in-villa shower facility that didn’t work properly during your stay and we would have had it fixed if we have had known earlier. However, we will ensure that any similar problems will not happen again on your next visit. Thank you for your kind comments on our restaurant pricing however we pride ourselves on our value to guests for our food & beverage when compared to all others 5 star hotels in the Maikhao area.

Thank you once again, and please feel free to contact us should you wish to visit us again on your next return to Phuket. We look forward to welcoming you back in the near future. Best regards, Ake Laochan – Executive Assistant Manager - SALA Phuket Resort and Spa.
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Dubai
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 1, 2012

Airport Pickup: Was very efficient and smooth
Check-In: Very courteous, quick and comfortable
Room: The bedroom is not so modern and looks worn out. Bed and pillow are very comfortable. Though the rooms very promptly cleaned every day, it was not very efficient. Rooms where never vaccumed during our stay (4 nights) and could find a layer of dust on the shelf and table and lot of hairs and other foodstuffs on the floor. Water, coffee and milk were regularly replenished twice a day. Turn down service in the evening was good.
Bathroom: Located outside the room and inconvenient. Toilet wasn’t very clean and the floor was always wet due to the rain. Toiletries were not of standard quality. The bathroom curtains were wet most of the time and the curtain hooks could have been of better quality and smooth to operate.
Private Pool: Before booking the Sala Pool Villa, tried to get the pool dimensions (Length and width) from the staff on phone but they could not help. Measured the same during our stay. Length is 8.1metres, width is 2.5metres and length is 1.5metres. Very comfortable for swimming and is the most attractive part of the stay. Enjoyed it a lot. Unfortunately, housekeeping bothered to clean the pool only once during my stay and even after repeated reminders to housekeeping staff no one budged. So the last two days, we had to use the pool that had a lot of bird and gecko droppings.
Restaurant: They do not serve Buffet but have to choose from ala-carte menu. Got bored after two days. Had the misfortune of eating a healthy lunch after the spa treatment on the first day (acc to our package, we were entitled lunch for two days) and both me and my wife ended up going to the LOO a few times. It was horrible.
No good option for Lunch or Dinner. Had lunch, dinner at Marriott, Renaissance and Kin Dee during our stay.
Food at Kin Dee restaurant (check review at tripadvisor) was the best and value for money. They also have free delivery service.
Spa: One of the best we have been to. Place is clean, staff are very courteous. In particular, ask for Ms. DAH at the spa. Her massages were heavenly and extremely relaxing.
Transport: Transport from the resort to Turtle Village supermarket is free. But during one of the day, the hotel insisted on 200THB, which we refused to pay and took a free bike. The reception asked for 700THB for transport to Kin Dee restaurant and back (the cab waits for 3 hours), whereas as per tripadvisor it should have been only 500THB. I protested at the reception (may be the staff are making a commission) and ended up paying only 500THB.

In a nut shell, it’s a very relaxing place to be and we liked the solitude, ambience and location very much. But if given an option, would prefer Renaissance (the pool is smaller though) where we stayed last year and is just next to Sala.

Sala is not value for money.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SALA_General_Manager, General Manager at SALA Phuket Resort & Spa, responded to this review, October 17, 2012
Dear Signature Siva_17 - Dubai, thank you for your feedback and review during your stay, after our investigation and in response to your comments they are as follows; (1) The Bedroom is not so modern - (Our Engineering team implement a yearly PMP - preventative maintenance plan and all villas are rennovated individually to ensure we maintain a 5 * presentation). (2) Villa cleanliness - (We apologize that the villa cleanliness was not up to your standards we have addressed this with our Executive housekeeper to ensure we maintain a minimum cleaning standard in the future). (3) bathroom located outside the villa - (This is the design concept of the resort, which is indicated and published on our website. (4) Pool not cleaned - (This was due to your DND being posted throughout some periods of your stay). (5) Restaurant: They do not serve Buffet but have to choose from ala-carte menu - (That is not correct the resort does offer a continental buffet with an ala carte daily changing menu for breakfast. lunch & dinner are both ala carte, however we offer daily specials, SALA Signature Seafood Platters, In-villa BBQ, 3 x Theme nights a week and romantic Gazebo's on the beach or a dreamy rooftop dining experience overlooking the Andaman Sea! (6) Transport: Transport from the resort to Turtle Village supermarket is free. But during one of the day, the hotel insisted on 200THB, which we refused to pay and took a free bike. The reception asked for 700THB for transport to Kin Dee restaurant and back (the cab waits for 3 hours), whereas as per tripadvisor it should have been only 500THB. I protested at the reception (may be the staff are making a commission) and ended up paying only 500THB - (That is also not correct, the free transport is provided by Turtle Village shopping center Tuk Tuk and does not run everyday, the 200baht you were quoted by reception is actually for a local taxi car which has nothing to do with the resort, the resort charges 700baht for our driver, luxury vehicle and fuel to transport guests around Mai Khao area and the 500baht quote, was again for a local taxi each way, so we resent your accusations that our staff are taking commissions!). If you would like to discuss further Mr Sivakumar Sreedharan you can contact me directly Jon Ashenden General Manager SALA phuket Resort and Spa.
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Hong Kong
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 24, 2012

It is rare to see such nonchalance at the reception of a Thai resort. Asked about daily program on a Thursday, the answer was none, quite contrary to the fact. Asked for a carton box or any kind of bag for packing, promised to check but had to be asked again, then the answer was 'no have, buy from the boutique'. On returning from a shopping trip by the resort's paid shuttle service, neither the concierge nor porter offered any assistance with the bags. The resort had only one tiny pool instead of 3 as advertised, and so exposed to the windy beach on one side and to the restaurant on the other that no swimmer was seen throughout my stay. The resort is cosy and design is tranquil. However guests do not feel welcomed at all.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SALA_General_Manager, General Manager at SALA Phuket Resort & Spa, responded to this review, October 17, 2012
Dear Signature Bencon, Hong Kong thank you for taking the time to complete a review during your stay. We apologise for the inconvenience you experienced during your visit. After investigating your request through our call center for a large box on your departure we have learnt that we offered a box around 40cm in dimensions but did not suit your request and once you requested a bag (however our GRO understood that you wanted to purchase one of our beach bags that we offer in your villa) and advised that it was available for sale in our gift shop. We are sorry for the confusion and have addressed this with the GRO for future guest contact & communication. We have briefed our bellman on your dissatisfaction of service for not offering to assist your wife with her shopping bags so they can improve on our guest experience in the future. On your last point i do not understand you mention the resort only offers 1 x tiny pool? but in fact it offers 3 x large pools, 1 x 30mtr lap pool, 1 x 25mtr fun pool with spa beds and a small 4 x 5 mtr kids play pool so perhaps you missed these? Please feel free to contact us should you wish to return to Phuket. We look forward to welcoming you back in the near future. Best Regards, Jon Ashenden GM - SALA Phuket Resort and Spa.
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Brewarrina, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 23, 2012

My daughter and I spent the most amazing 6 days at Sala and enjoyed every minute of our stay and were sad to leave this beautiful place, The staff were so friendly and no request was a problem. The food was delicious and varied so it catered for all our needs. The atmosphere was pure relaxation which is what we both wanted in our holiday. The 2 bedroom villa was just beautiful and so comfortable. The outdoor bathroom was a great experience and something we both have a giggle at. Our private pool and relaxing area was the best. Jon, the manager and his team were so friendly and the chef was also great, we had a few chats to both men and this also made the experience more special. They are both busy people and would take the time to sit and ask if there was anything else to make our stay a better experience is very rare. Well done Sala Phuket. Will be back.

Room Tip: The private villas with your own pool is such a nice experience, would recommend to anyone lookimg f...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SALA_General_Manager, General Manager at SALA Phuket Resort & Spa, responded to this review, September 25, 2012
Dear Judi and Morgen, Brewarrina, Australia, Thank you both so much for your positive review during your 6 x day vacation from Australia. We are so pleased you both enjoyed your trip away from home and managed to relax and at the same time discover some of the culture & scenic sites Phuket has to offer! We are so glad you enjoyed your private pool villa, resort location and our award wining cuisine and staff services. Judi, next time i promise to request more 'Sunshine'! Please feel free to contact us as discussed should you wish to return to Phuket. We look forward to welcoming you back in the near future. Regards, Jon Ashenden General Manager SALA Phuket Resort and Spa.
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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 20, 2012

We stayed at the Sala Phuket on the last leg of our honeymoon and I am so glad we did. It is a fabulous resort and if peace and relaxation is what you are looking for then I highly recommend it. If you want to be in the main resort with all the bars and clubs then look somewhere else. The hotel does run a shuttle bus into Phuket Town but it is a good 45 min drive each way and the bus heads back to the resort about 10.30. The pool area is fantastic and the service is definitely 5*. This was the perfect end to our stay in Thailand.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SALA_General_Manager, General Manager at SALA Phuket Resort & Spa, responded to this review, September 25, 2012
Dear Signature dlking, London, United Kingdom, many thanks on your positive and encouraging review during your honeymoon at SALA Phuket Resort and Spa. We are pleased you managed some quality time together on this special occassion and thoroughly enjoyed the resorts, design, location and facilities. We would like to take this opportunity to thank you both for choosing the resort for your honeymoon and we are glad it exceeded your expectations. Please feel free to contact us should you wish to return to Phuket. We look forward to welcoming you back in the near future. Regards, Jon Ashenden General Manager SALA Phuket Resort and Spa.
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2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 18, 2012

The resort is awesome with its highly–private pool in each Sala pool villas and peaceful with its location far from the busy suburb says Phuket town and Patong.

ROOM
We stayed in a Sala Pool Villa. With our own private pool, the design of the villas includes a spacious bedroom, outdoor lounge area and outdoor bathroom. It’s awesome with extremely high privacy. That’s really heaven for couples, esp those who are planning for honey moon.

SPA
We finally enjoyed the massage with Sala Spa on the last day in Phuket before heading to airport. Sala Spa is definitely not designed with the luxurious approach. They have the interior and design in the other way around – clean and relaxing. From personal POV, relaxation is the purpose of having spa and massage, right? So it definitely serves user’s need. I do recommend all who are going to stay in Sala Phuket to plan for a treatment there. It does have the synergy with the relaxing accommodation experience. (Special thanks for warm welcoming from Salma and good service from AE)

FOOD
Everything is good here except the food. Yet, the resort fails when it comes to the food service. It’s definitely not a five-stars hotel standard. With the restaurant nice-designed interior and premium location right in front of Mai Khao beach, it could really be a good experience. Yet, we have stayed with Sala Phuket for 5D4N and could dare to say foods are served below average from our conclusion. We had the dinner in the restaurant for the first night (13 Sep). The appetizers were okay. Yet, when it comes to the main courses, foods are mostly over-done and the foods are not fresh enough. There is really room for improvement.

Overall, definitely well spend vacation with Sala Phuket.
But again, I really hope that the hotel can improve their food service before my next visit.

* One more minor tips: Many lizards in the resort. Sometimes they are even hiding around the pool and entrance. Pls be prepared. LOL

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SALA_General_Manager, General Manager at SALA Phuket Resort & Spa, responded to this review, September 25, 2012
Dear Signature Franfcy, firstly thank you very much for your positive review during your visit to Phuket, we are pleased you thoroughly enjoyed your private SALA Pool villa, Spa treatment and resorts facilities. We apologize, that our cuisine did not meet your expectations and we have brought this to the attention of our Executive Chef and Food & Beverage dept to be addressed. i would appreciate any further elaborations or suggestions towards the content and variety of our menus so we can improve on our product and service delivery in the future. Please feel free to contact me directly on genmgr@salaphuket.com. We look forward to welcoming you back in the near future. Regards, Jon Ashenden General Manager SALA Phuket Resort and Spa.
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Additional Information about SALA Phuket Resort & Spa

Address: 333 Moo 3 Mai Khao Beach, Mai Khao, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Thalang District > Mai Khao
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#3 Romantic Hotel in Mai Khao
#3 On the Beach Hotel in Mai Khao
#4 Business Hotel in Mai Khao
#4 Spa Hotel in Mai Khao
#4 Luxury Hotel in Mai Khao
#7 Family Hotel in Mai Khao
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SALA Phuket Resort & Spa 5*
Number of rooms: 79
Official Description (provided by the hotel):
SALA Phuket Resort and Spa is a stunning deluxe pool villa resort, featuring private swimming pools in 63 out of 79 rooms, villas, and suites.SALA Phuket boutique resort is an impressive compliment to its popular sister property, SALA Samui. SALA Phuket combines rare historical Sino - Portuguese architecture with modern 5-star facilities.Located on pristine Mai Khao beach on Phuket's northwest shoreline, SALA Phuket resort and spa is just 20 minutes from Phuket International Airport. The famous Blue Canyon Golf Course is a short distance from SALA Phuket and the picturesque Phang Nga Bay is located just 25 minutes away.SALA Phuket is the ideal location for a Phuket wedding and honeymoon with its vast and private pristine golden sand beach and lush beachside lawn surrounded by a coconut tree plantation swaying in the wind.In addition to friendly, professional and personalised service, SALA Phuket luxury resort offers facilities including:- 3 large beachfront swimming pools- World class international beachfront restaurant and bar with an air-conditioned dining option- Award winning SALA Spa- Full equipped Gym, Steam Rooms & Salon- Complimentary Wi-Fi Internet connection throughout the entire resort- Gift Shop- Business traveller services- Entertainment and Theme Nights- Nightly Villa Turn down Service- In-Villa Dining- Miles of untouched beach front, the longest and least developed in Phuket- An array of local activities and excursions are availableWeddings at SALA PhuketMarriage is an occasion that should be cherished always. A variety of locations for your ceremony are available, from golden sand beach stretches, lush green lawn expanses or an intimate sunset rooftop vantage. Our personal, intuitive staff will ensure your special occasion receives the attention it deserves. ... more   less 
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Also Known As:
Sala Phuket Resort And Spa
Sala Phuket Mai Khao
Sala Phuket Hotel Mai Khao
SALA Phuket Resort & Spa Mai Khao

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