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“An excellent mass tourism stay..........but missing individuality” 4 of 5 stars
Review of JW Marriott Phuket Resort & Spa

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JW Marriott Phuket Resort & Spa
5.0 of 5 Resort   |   231 Moo 3 | Mai Khao Beach, Thalang, Mai Khao, Phuket 83110, Thailand   |  
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Ranked #5 of 9 Hotels in Mai Khao
Wellington, Wellington, New Zealand
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
“An excellent mass tourism stay..........but missing individuality”
4 of 5 stars Reviewed January 28, 2013

We stayed in this resort for four days, A typical resort hotel. Very good, busy, excellent service and setting. A mass tourism resort. Room service. Order a salad sandwich and got a bowl of salad and a bun. Poolside service a bit hit and miss at times.Tip - try the poached eggs and asparagus in the Siam Cafe...Yummie. The beach massages are better value than the hotel.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,833 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (349)
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New Delhi, India
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 26, 2013

I stayed in this property for 4 days from Sept 28th. Rooms are good, swimming pool is an absolute delight, especially the kids pool. Overall resort is very good, well kept. The breakfast at Marriott cafe was finger-licking-good. They also have kids play area which is convenient. There was a baby elephant, which proved to be very popular with our daughter.

Remark on guest management: My current stay was mainly on our anniversary, bookings were done weeks in advance.
We arrived at 1:30pm. There was a huge rush at hotel. I was informed that rooms were getting ready, and would take 30 minutes. Those 30 minutes turned to 90 minutes. After long wait, we got the room finally. On reaching the room, we discovered that previous guests had just left, and room would take an hour to get ready!!! I went back to front desk, and finally after an hour more of wait, got the different room.
I travel frequently, and understand that rooms gets delayed, especially when peak season is there. But normally Marriott staff does a good job of keeping guests informed about the status. In this case, there was an absolute mayhem, and no one was there to listen, or even address the issue post the event when I gave the feedback. This was a minor glitch in our overall stay.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dnepropetrovsk
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 24, 2013

good hotel for couples and for families. The territory is big and beautiful. Restaurants, bars and the lobby is a good choice. Great seafood restaurant! The spa is excellent. In the ocean, big waves are not very comfortable for swimming))

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Overland Park, Kansas
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 23, 2013

Just completed an 8-night stay at the JW Marriott Phuket (1/23/13) and can’t say enough good things about it. Everything is beautifully designed: the beach, pool, common areas as well as the rooms. The service is impeccable. Our room was an ocean view room on the third floor. It was quiet and the view was extraordinary.

Breakfast: As Marriott Platinum Premier members, we enjoyed an amazing, complimentary breakfast buffet each day. One of the best breakfast buffets we've seen at a hotel, with an amazing ocean view.

Room service: The room service was quick and provided good food at very reasonable rates.
Location: We found the JW Marriott to be ideally located for what we wanted to do: day trips to the Similan Islands, Koh Phi Phi, James Bond Island, Phi Phi Town, etc. The hotel is about 30-45 minutes north of Patong Beach. This is the highly commercialized, rich night-life area of the island. We were delighted to be away from noise and crowds; however, if you want this sort of thing, JW’s location may not suit you.

Extras: We enjoyed $10 massages on the beach. YaYa the 2-year old elephant who roams the beach each afternoon was one of the highlights of entire trip. Free ocean kayaks and mountain bikes were another nice touch.

We will most assuredly be back!

Room Tip: Get an ocean view room if you can!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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Brisbane, Australia
Top Contributor
133 reviews 133 reviews
30 hotel reviews
Reviews in 55 cities Reviews in 55 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed January 23, 2013

Stayed at this very classy place for 6 days. Fantastic room and one of the best breakfasts that I have had made this a memorable stay. Right on a beautiful beach with clear, warm water. There are 2 baby elephants that must be part of the place as they were about most days- beautiful. The resort is a bit out of the way, 12 mins north of the airport . A tip is to go to Turtle Village which is 5 mins walk away and down in the basement is a little supermart to buy supplies. Overall this resort is pretty special.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 21, 2013

Beautiful property, bit far from everything, perfect retreat for couples, families, close to airport and speed boat harbor for day-tours.
Bring your own room slippers and make sure you get your daily shampoo, shower gel, etc.
Service is 4+***- nothing is perfect, however staff are all helpful and willing to make your holiday memorable.
Cabs reach easily, they have private transportation cars too, less expensive than hotel's limousine.
Would definitely go back!

Room Tip: Higher floors rooms have stunning view over the ocean
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 14, 2013

The hotel was fabulous. The location on a 14km beach is stunning. The beach is part of national park and seems to be alway pretty empty. We had the most "basic" room, compared to european standard this was a huge, luxurious room with a large modern bathroom. Very good house keeping, done twice daily. The best breakfast I have experienced in any hotel. The choice was amazing. Good selection of restaurants, even if pricy. Note that 10% service charge is added to all prices. The pools were very nicely designed although may get a little crowded in high season. We did enjoy the cool lemon grass scented towels and little refreshing bowls of fruits handed out by the pools. In general service was excellent. We particularly enjoyed out spa treatment. The massage was fantastic. To summarise if you are looking to get away from it all and a spot of luxury it is a place for you but be prepared that it will not be the cheapest holiday.

Room Tip: Choose room on top floor (3rd floor) as this way you will not hear people above you which will make...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Phuket Resort & Spa

Address: 231 Moo 3 | Mai Khao Beach, Thalang, Mai Khao, Phuket 83110, Thailand
Location: Thailand > Phuket > Thalang District > Mai Khao
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Mai Khao
#3 Top resorts Hotel in Mai Khao
#4 Family Hotel in Mai Khao
#4 On the Beach Hotel in Mai Khao
#5 Luxury Hotel in Mai Khao
#5 Romantic Hotel in Mai Khao
Price Range (Based on Average Rates): $
Hotel Class:5 star — JW Marriott Phuket Resort & Spa 5*
Number of rooms: 265
Official Description (provided by the hotel):
JW Marriott Phuket Resort & Spa is set in lush tropical gardens, with 17 kms of natural beachfront. Fifteen minutes north of the airport, the resort comprises 265 spacious rooms, including 13 suites, all facing towards the Andaman Sea. Facilities include eleven restaurants and bars, Thai cooking school, three magnificent pools, a Mandara Spa, shopping arcade and an activities-packed kids club. The fitness center includes two tennis courts, yoga sala. Golf available nearby. ... more   less 
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Also Known As:
Jw Marriott Phuket Resort And Spa
Jw Marriott Phuket Hotel Mai Khao
Jw Marriott Mai Khao
Marriott Phuket
Phuket Marriott
JW Marriott Phuket Resort & Spa Mai Khao

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