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“Tranquil & Relaxing Holiday” 4 of 5 stars
Review of Holiday Inn Phuket Mai Khao Beach Resort

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Holiday Inn Phuket Mai Khao Beach Resort
4.0 of 5 Hotel   |   81 Moo3 | Thalang, Mai Khao, Phuket 83110, Thailand   |  
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Ranked #7 of 9 Hotels in Mai Khao
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Tranquil & Relaxing Holiday”
4 of 5 stars Reviewed June 15, 2014

My family and I had a wonderful time in Phuket and we were pleased to have spent 5 nights in a Kids Suite on the top floor. The room was configured to include a separate room for the kids, furnished with a set of bunk beds, a wall-installed LCD display, a Playstation console with two handheld controls, two foam-filled "bean-bag" cushions and a clothe shelf in the form of a tree. Our kids found the room and beds comfy and cosy. The kids' room and our king-size bed is separated by a generous bathroom which includes a bathtub, shower area (with handheld shower and rain shower), wash basin and a good size mirror. The closet provided is also of generous proportions. A couch (which sits 4 persons) is placed at the foot of our bed. There is also a small coffee table, sufficient for two to dine on when room service is delivered. On the wall facing the couch and the bed is another LCD display. This means the kids get to watch their programs while my wife and I get to watch ours. Cable TV is available 24/7 - the selection included news, movie, kids and entertainment channels. The suite comes with a generous balcony overlooking the garden, with view of the Tea Tree Spa village. The toilet is detached from the bathroom, which is an advantage - although it would be great if a basin could have been installed there for washing of hands. The size of the suite is generous and spacious enough for the 4 of us. A downside to the room - it was infested with ants. They were everywhere and we have had to do the necessary "extermination" on a daily basis. We ate at J's most of the time and the food quality is good. Menu variety is adequate and the service staff were prompt and friendly. Ambience of the restaurant is bright and pleasant but more could be done about the many houseflies. DVDs and books can be borrowed at no additional cost from the reception area. Bicycles are also available for borrowing. There is a pool table and a little shop at the reception area which sells drinks, snacks, souvenirs and postage stamps. Playstation games can be borrowed from the Kids Club at no additional cost. The Kids Club is well designed to give kids a comfortable and cosy feel. It is equipped with comfortable seating areas for reading and watching movies which are played at the request of any child. There is a generous area filled with coloured plastic balls and a slide and swing placed in the middle. A separate area is set for tables and chairs where activities such as painting and fan-making are conducted. My kids were disappointed that they did not have t-shirts in their sizes when they wanted to sign-up for batik painting. Going forward, we hope the Kids Club will look into replenishing all t-shirt sizes when they run-out to avoid disappointing kids. The Kids Club is equipped with its own little toilets for kids' use. The club is well-maintained in terms of cleanliness and condition. The female staff members are also very friendly and attentive. They know the kids by their names. The resort has a well maintained lawn area and a big trampoline. The resort's pool consists of a shallow wading area, a deeper area (water only up to my upper chest level) and a pool-bar. Overall a safe pool however, I reckon it would be crowded if the resort has an 80% occupation rate at any one time. The resort provides many deck chairs, several hammocks and a small soccer pitch on the sand amidst many Casuarina trees. The beach is not much of an area for sand-play and the water is rough and choppy (this is the Andaman Sea). The resort is situated at a rather remote location, hence the peace and tranquillity. Be prepared to pay at least THB 600-800 one-way to any destination. We managed to negotiate for the cabby to provide return trips for THB 800 on several occasions. The resort provides shuttle to and from Central Festival and Patong at reasonable prices (check with reception). We experienced a black-out on one of the nights and understandably, it is a common occurrence during monsoon periods. The black-out lasted too long and I am not certain if the resort had a back-up generator. While the lights came back-on after 10 minutes at a neighbouring resort, it took our resort close to 3 hours before power was restored. My daughter couldn't shower after a swim in the pool and had to go around smelling of chlorine while we had dinner and eventually showered in cold water because she grew sleepy and needed to prepare for bed. Not sure if more could have been done to have power reinstated within a shorter time. On the next day, we still didn't get hot water and the engineer had to be called-in to fix our water heater. This was however, resolved swiftly. Despite the kinks, we had a good time at the resort.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris B, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this review, June 30, 2014
Dear RonTang,

Thank you for taking the time to share your holiday experience with us.

We are happy to hear that you enjoyed your stay in our Kids Suite and kid's facilities. Your feedback about the black-out is highly appreciated and we apologize for the inconveniences.

The team and I are looking forward to having your family back with us and please do let us know how we can make your stay more enjoyable.

"Book your next stay with us to get a chance to win a free accommodation voucher. Check out our Stay Lucky package"

Warmest regards,
Chris Batterham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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594 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
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English first
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 15, 2014

we totally enjoy stay in this hotel. Nice Food , Nice Room , Nice Breakfast , Nice Food in restaurant , most important is the staff they were all very kind and smiling all the time.
except the transpiration is not so convenient , i would suggest ppl who stay in this hotel should rent a car first.
Finally i'd like to thank all of them for there helping us.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris B, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this review, June 15, 2014
Dear Simonliem,

It's always our great pleasure to read such a beautiful comment about us.

We are very delighted to learn that you have enjoyed your stay in our peaceful paradise and looking forward to having you back with us in the near future.

"Book your next stay with us to get a chance to win a free accommodation voucher. Check out our Stay Lucky package"

Warmest regards,
Chris Batterham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg South Africa
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 13, 2014

We have been to Mauritius and Zanzibar a number of times and looked forward to our trip to Thailand - Phuket. Because of what we heard about Patong - party vibe, loud music and hectic night life we decided to book at Mai Khao Beach which is close to the Airport but far away from everything else. The hotel is very nice, rooms are up to standard and facilities are on par with those in Mauritius and Zanzibar. Breakfast was good value and a reasonable variety. Our rate included Bed and Breakfast only, and rest is for your account. Both restaurants at the hotel is very pricey and food is not great but acceptable. Since it is far removed from everything else you don't have much of a choice other than eating at the hotel restaurant. Staff was very friendly and helpfull and lived up to the Thai way of service with a smile. Beach was good and we enjoyed the sea, but no snorkeling or other water sport activities offered by the hotel like they do in Mauritius or Zanzibar. It all depends on what you want out of a vacation whether you would enjoy this hotel or not. I found it too far removed from everything, and if hotel offered decent buffet dinners, more variety of evening entertainment, etc. perhaps. Next time I will stay closer to Patong without being right in the hustle and bustle, but not in Mai Khao Beach as it is too quiet and nothing to offer other than what the hotel has and they take advantage on prices for dinner, drinks, etc. Even getting around will cost you - the hotel shuttle charges you, but much less than a taxi. We paid about 350 USD for use of a taxi for a day (9h30 t0 4h30).

Room Tip: If you stay here, make use of Hotel shuttle to Patong. I would not recommend going to Phuket Town as...
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  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris B, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this review, June 15, 2014
Dear RudiGrobbelaar,

Thank you for taking the time to write about us following your stay.

We appreciate your feedback which helps us understanding what is important for our guests and we are looking forward to welcoming you back with us in the future.

"Book your next stay with us to get a chance to win a free accommodation voucher. Check out our Stay Lucky package"

Warmest regards,
Chris Batterham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 7, 2014

We decided to stay here as it was close to the airport and we wanted to explore this end of Phuket! Transportation is simple, so no need to worry about Crazy traffic going down to Patong especially if your arrival flight time is late afternoon! The hotel is very nice and the layout is spot on, with nice garden/grass area in the middle where kids could run around and they have movies at night in the same area. There is also a very good kids room/house which has lots of activities for the kids and they all seemed to be having a good time when we looked in through the window. Then you come to the main pool and then the beach basically starts from the pool area with the sea just a 100 yards or so away, which is PERFECT! The pool area has bar and restaurant and plenty of sun bathing areas.The beach is incredibly quite and around 10km long so for people who want to jog/walk in the morning/evening without the MASSES is BRILLIANT! This would be the same at any time of the year as there are not many hotels on that beach, so guaranteed peace/Bliss! There is also a Water Park just up the road about 10 minutes away max for the kids/adults young at heart. There is a gym which looked pretty good/yes did not try, although took my training gear, so 1 point for that! Health/massage centre looked very professional, so pampering would be high on the list for some. We had breakfast outside in the sunken seating area under the awning which was very pleasant and the staff of course very friendly, simply Thai style! We had booked the pool access room which is very spacious, simple modern design with a nice terrace then the pool which runs the length of all the rooms. I was told you could swim up and down but that would mean swimming past peoples rooms which is a bit intruding to my mind, so stayed within our room area. Which is fine, beacause if you prefer to do laps just go to the pool or sea. There is also a great little simple restaurant just outside the hotel which has great food dishes & BBQ seafood / Yummy, very cheap with nice big Cold bottles of Singha Gold beer!
So, basically the hotel is far away from Patong and all the main action, so to travel will be a pain for most people! But, if you are just relaxing or doing a lot of tours you will be too tired to worry about going out again at night so the place is perfect and just popping out to the little local restaurant is a God send when you are Knackered!

Room Tip: We stayed on the left hand side as you look from the reception area towards the sea and found that y...
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris B, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this review, June 15, 2014
Dear 321Hoody,

It's always a great pleasure to read such a nice comment about us.

We are very happy to learn that you have enjoyed your stay in our peaceful paradise and looking forward to welcoming you back on your next trip to Phuket.

"Book your next stay with us to get a chance to win a free accommodation voucher. Check out our Stay Lucky package"

Warmest regards,
Chris Batterham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 5, 2014

Had booked this vacation for a long time coming, and read all the reviews from past guests with great anticipation that this was going to be an awesome holiday for my wife, my 19 month old daughter and I.

From the very first moment that we left the airport, we were greeted by our driver to bring us to the hotel, car was a Camry - most importantly is that it was comfortable!!

Reached the hotel and I must say that I was impressed with the ambience and the check in was detailed - well done to the receptionist, sorry did not get your name. *However remember you as you were sweating from the heat.

We were brought to our room and I was absolutely over the moon with the room that we had gotten - open up our sliding door and our own personal swimming pool, without waiting I jumped in with my daughter!!

Dinner was at the J's Restaurant, it was good! The staffs made my daughter feel like she was the most important person and they even remembered her name throughout our stay there! Well done!!

We also tried the Italian restaurant - Pesto by the main swimming and minutes walking to the beach, amidst the constant bombardment of flies, but the food was great!

Breakfast was good and the staff were very accommodating and friendly it was worth the price paid for it.

There was a slight problem at check out, as my camry was apparently not there, but the night manager was quick to get me an alternative 13 seater without waiting.

Overall, I want to come back again and will choose this hotel again! Great Job Guys!!

Room Tip: Get the Deluxe Pool Rooms, just open your sliding door and jump right in!!
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris B, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this review, June 15, 2014
Dear Bartholomeusz,

Thank you for taking the time to write about us following your recent stay.

We are very glad to hear that your family have had a great time with us enjoying the pool access room, J's Cafe, Pesto Restaurant and other facilities. We are also thrilled to hear that our staffs have done a good job to ensure you having an enjoyable stay.

The team and I are looking forward to having your family back with us in the near future.

"Book your next stay with us to get a chance to win a free accommodation voucher. Check out our Stay Lucky package"

Warmest regards,
Chris Batterham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Top Contributor
94 reviews 94 reviews
52 hotel reviews
Reviews in 40 cities Reviews in 40 cities
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed June 3, 2014

Stayed here using my points and got 2 nights free.

Check in and out was swift.

Food portion in the coffee house was small have to order another snack during tea. Thai Cooking just about average nothing to write home about.

Breakfast was good, wide spread for a holiday inn.

Room is nice & comfortable sleep quality good.

Beach is nice. Tried the spa fell asleep and had a giod rest, worked all the travel fatique out.

Stayed January 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris B, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this review, June 4, 2014
Dear Fei-Low,

Thank you for being a member of our IHG Rewards Club, the world's largest hotel loyalty program and for taking the time to write about us following your recent stay.

The team and I are very glad to hear that you have enjoyed your stay and spa treatment in our peaceful paradise.

We are looking forward to having you back with us on your next holiday in Phuket.

"Book your next stay with us to get a chance to win a free accommodation voucher. Check out our Stay Lucky package"

Warmest regards,
Chris Batterham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HKG and San Francisco, Calif.
Top Contributor
54 reviews 54 reviews
21 hotel reviews
Reviews in 33 cities Reviews in 33 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed June 2, 2014

We had two nights to kill in Phuket after our 8-day, all-inclusive stay in Phang Nga ended. We found the Holiday Inn Mai Khao online, and it sounded almost too good to be true -- swim-up bar, breakfast included, etc. -- for US$90!! We jumped on it, and when we arrived, without even asking, we were upgraded to a pool-access room -- just open the sliding glass door, and there are the steps into one of the long, meandering pools. It was a FABULOUS value for the dollar; not too far from the airport, but we never heard it once.

Room Tip: The pool-access rooms were just magic -- grab one, if you can. Only once did anybody swim past our...
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  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris B, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this review, June 4, 2014
Dear LemmonHerk,

Thank you for your comment about us on Tripadvisor.

It's always a great pleasure to read such a beautiful comment from our guest and we are very happy to learn that you have enjoyed your stay with us.

We are looking forward to having you back with us in the near future.

"Book your next stay with us to get a chance to win a free accommodation voucher. Check out our Stay Lucky package"

Warmest regards,
Chris Batterham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Phuket Mai Khao Beach Resort

Address: 81 Moo3 | Thalang, Mai Khao, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Thalang District > Mai Khao
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Mai Khao
#4 Business Hotel in Mai Khao
#5 On the Beach Hotel in Mai Khao
#6 Romantic Hotel in Mai Khao
#7 Luxury Hotel in Mai Khao
#7 Family Hotel in Mai Khao
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Phuket Mai Khao Beach Resort 4*
Number of rooms: 246
Official Description (provided by the hotel):
Paradise Discovered! Located on the pristine Mai Khao Beach with direct beach access, the resort is the perfect destination to discover the true beauty of Thailand with award winning service. The resort is located on the west coast of Phuket, with 10 kilometres of un-spoilt white sand National Park beach with no crowds and no vendors, leaving you with the beach to yourself and the unforgettable sunsets! With unique Thai hospitality we cater for all types of travelers, from couples on a peaceful romantic getaway, to families seeking the perfect holiday or to great corporate meetings. The family friendly resort proudly boasts beautifully landscaped gardens, a large infinity swimming pool with a children's pool and a swim up pool bar. The Kids Club is recognized by our guests as the most outstanding club they have seen, with a spacious indoor centre with ball pit and swings, as well as a safe and friendly outdoor playground. The amazing kids' activities programs are certain to keep your children entertained all day leaving you time to indulge in the many adult activity programs such as yoga and cooking classes as well as treating yourself in the popular Tea Tree Spa with its beautiful private treatment villas. Free WiFi, Kids Eat Free Program, 24 hour fitness centre, teen and activity zones with PlayStations, pool table, table tennis, darts, badminton, resort centre with books, DVD's & board games and a trampoline are topping the list of popular activities. ... more   less 
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Also Known As:
Holiday Inn Phuket Mai Khao Beach Hotel Mai Khao
Holiday Inn Phuket Mai Khao Beach Resort

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