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“Massive & Impressive Enough” 4 of 5 stars
Review of Maikhao Dream Villa Resort and Spa

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Maikhao Dream Villa Resort and Spa
5.0 of 5 Hotel   |   138/21 Moo 4, Mai Khao, Phuket 83110, Thailand   |  
Hotel amenities
Ranked #9 of 9 Hotels in Mai Khao
Petaling Jaya, Malaysia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Massive & Impressive Enough”
4 of 5 stars Reviewed February 3, 2014

If you're the kind that thinks size matters, then this place is for you! My family was blown away by the sheer size of our 2 bedroom villa, and everything was beautifully done, especially the private pool area. For once, the actual villa is nicer than the pictures you see on Trip Advisor. Trust me. Thankfully we didn't see any rats as mentioned by other reviewers.

Let's get to the chase:
Positives:
1. Very secluded area, small number of patrons. You won't see too many faces around the resort or beach. Good if you want a private/peaceful retreat.
2. The villa is a stone's throw from the beach. The beach & water is clean and it's miles of peace & serenity.
3. The villa is so nice & comfy you won't feel like leaving haha :)
4. Staff are friendly & attentive
5. Main pool is large & deep, and because they aren't many patrons it is ideal for uninterrupted swimming

Negatives:
1. Beware of mosquitoes! We were bitten quite often both outside and inside the villa, and even at night when we were sleeping
2. Breakfast buffet selection was limited compared to other resorts
3. The villa's kitchen is complete with stove & all, but without any cooking utensils or even a cutting knife (eg. for fruits), how do they expect us to do anything?
4. The seclusion of Maikhao from Phuket town and everything on the South side of the island (Wat Chalong, BIg Buddha, Promthep Cape, Patong, Fantasea) could be a disadvantage depending on what kind of holiday you're planning. If you plan to go out and about, then all the Maikhao resorts are pretty far from the excitement. Expect a lot of traveling.

To make things worse, the area just outside the resort seems to be controlled by a taxi "mafia", meaning to say the taxi service provider is not a legal operator, and because the resort is so secluded you have no choice but to use their service. Don't get me wrong, their vehicles & service is good, it's just a slight bummer to know that you're being ripped off from what a normal taxi would charge. But this is not the resort's fault, or so it seems...

Anyway, in spite of the negatives, I would probably give this place an overall positive rating for the villa's size & beauty.

Room Tip: All the 2 bedroom villas face the beach.
See more room tips
  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Maikhao Dream Villa Resort and Spa, responded to this review, February 4, 2014
Dear Guest,

Thank you for sharing with us your experience. Maikhao Dream Villa Resort & Spa is committed in providing our guests with the highest quality of services and facilities. Apart from that, we also take great pride of our premiere beach location that gives our guest privacy and utmost relaxation. We are grateful that these are appreciated by our guests like you.

We truly value your feedback and we apologize for any inconvenience you experienced during your stay. This will be shared with the appropriate department that will ensure our valued guests’ needs and expectations are met in the future.

Again, thank you and we look forward to welcoming you back again.

Sincerely,
David Coyle
General Manager
Maikhao Dream Villa Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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94 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 30, 2014

The hotel location is 45 min from town, some may see this as disadvantage. But you have everything you need.. Excellent staff Great Chief who would make you feel you are the only special guest in the hotel. The very spacious 2-bedroom villa with private pool and back door directly on beach sand makes the view from bedroom a matchless beauty.

Stayed September 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 28, 2014 via mobile

The villa was beautiful but the s pretty average for this kind of a resort. Though I had a fairly good time, I would not return

Pros:
Our butler Chayanunt(Nanny) was the highlight of our stay. Her service was commendable.
Beautiful villa with huge rooms and bathrooms.
The chocolate cake arranged for my friend's birthday was excellent.
Resort 15 mins from the airport.
Beach private and clean.

Cons
A murky pool
Poor housekeeping. Turn down service did not clean our wet bathrooms after we had used the pool. The excuse given was that we did not respond to the doorbell. The doorbell is not loud enough to reach the pool area.
Food portions are tiny. Not value for money. Food was mostly bland. This is the first time in all of my travels to Thailand that I tasted a sweet Thai green curry.
We were not allowed a late check out, inspite of our willingness to pay. We were not even allowed another room as we were told all rooms were full, which was not really the case.
We had to spend the next 5 hours hanging around the lobby and the beach which was not a fun thing to do on our holiday.
Taxi service outside the resort was expensive.

  • Stayed January 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Maikhao Dream Villa Resort and Spa, responded to this review, February 4, 2014
Dear Charlie,

Thank you for sharing with us your thoughts and experience with us. Our hotel prides itself in providing superior products and excellent services to our guests and it is with deep regret to learn that we were not able to achieve that in this occasion.

Please accept our sincerest apologies for the inconveniences and discomfort that this may have caused you. We have taken careful note of your comments and we will use these to further improve our guest's experiences.

We hope we can have the opportunity to welcome you back at Maikhao Dream Villa Resort & Spa.

Sincerely,
David Coyle
General Manager
Maikhao Dream Villa Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 31, 2013

My wife spotted a rat when we checked in. We called front office for help and Housekeeping guy showed up with a rat trap to capture the rat.
We want to checked out strait a way but we staid and this was our biggest mistake.

Never ever again maikhao dream.

Rafael and family

  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Maikhao Dream Villa Resort and Spa, responded to this review, January 27, 2014
Dear Mr. Rafael,

Thank you for your time to write us a review. We are truly disappointed to read about the unfortunate incident you experienced. Please accept our sincerest apologies.

At Maikhao Dream Villa Resort & Spa, we do pest control in all our villas regularly to ensure its cleanliness. I can assure you that I have discussed this matter thoroughly with our pest control company as well as with our Housekeeping Team. The matter has been addressed to ensure you and our future guests that this will not happen again.

Once again, thank you very much for bringing this matter to our attention. Your feedback enables us to improve and provide better service to our guests. We truly hope that you would give us another chance to serve you better again in the future.

Sincerely,
David Coyle
General Manager
Maikhao Dream Villa Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 27, 2013

I had accidentally booked Maikhao dream villa resort instead of Maikhao dream resort Natai - best mistake !!! We loved our experience here - our one bedroom villa was just beautiful as was the outside courtyard with pool and spa. The villa was immaculate and serviced x2 daily - lovely bathroom products. The staff all make you feel so welcome - you almost feel like you are the only guests there. The breakfast buffet was excellent and our (Thai) dinner at the restaurant was delicious. We virtually had the pool and entire beach to ourselves and enjoyed the beachside massages. The location is isolated but we were happy to enjoy the surroundings and chill - golf course nearby. Was great to have a few nights here - close to the airport which was a bonus after long flight from Australia. Would definitely like to come back to Maikhao one day!

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 22, 2013

We were astounded by this place when we got there... The furnishings were just as described in other reviews, each villa was huge, and we had a private pool and jacuzzi. We got settled in quickly and decided to go and explore the rest of the resort, including the public pool area.

When we got back, some longans which I had been sure had been on the table were on the floor. Couldn't figure out why. Later on, the mystery was solved when my husband spotted a rat crawling around on the inset ceiling. We called for help, and folks showed up with a rat trap to capture the rat. To their credit, they seemed quite familiar with this scenario, so I guess it's something which happens fairly often.

After the trap had been set for a while, we heard some noise and went out to find a hapless rat stuck on the glue (yes, glue, very old school of them), and the staff arrived soon enough to take the rat away.

The next day, the butler showed up in the evening and mumbled something about how he had been too busy in the morning to come and meet with us. Err, I'm sorry but if you're supposed to be our personal butler I'm not quite sure you get to tell us that you were too busy for us. In any case, we told him about the rat. He was unfazed, and simply asked, "Oh, were there more?"

We also went to a cocktail hour where the General Manager supposedly was gathering feedback from the guests. My mother told him about the rat, expecting profuse apologies and perhaps some mitigating peace offering, but was instead told that "we shouldn't have left the gate leading to the beach open", and "of course we do pest control regularly".

I suppose we didn't look like the type who would post on TripAdvisor. And indeed we typically wouldn't, but the treatment that we had gotten here, as well as the shock of finding a rat in an otherwise apparently perfect villa (we travelled with my 8-month old daughter so we were on rat lookout for the rest of our stay... Not to mention wondering constantly about which of the cutlery and furniture the rat had been crawling over), had prompted me to write this review.

Very disappointed.

Stayed December 2013
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 11, 2013

perfect hotel,perfect service,great food.quite expensive but worth saving money for your perfect family vaction or honeymoon.the hotel is 10 minutes from the airport and the region itself is in a remote area,so you will feel like your the only tourist in phuket...

Was this review helpful? Yes 1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Maikhao Dream Villa Resort and Spa

Address: 138/21 Moo 4, Mai Khao, Phuket 83110, Thailand
Location: Thailand > Phuket > Thalang District > Mai Khao
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Mai Khao
#7 Spa Hotel in Mai Khao
#9 Luxury Hotel in Mai Khao
#9 Family Hotel in Mai Khao
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Maikhao Dream Villa Resort and Spa 5*
Number of rooms: 22
Official Description (provided by the hotel):
Nestled on the northwest coast of Phuket Island, Maikhao Dream Villa Resort and Spa, Phuket, is only a short drive away from Phuket airport. It offers 22 exquisite pool villas that blend in perfectly with Phuket’s natural beauty. The resort exudes unstinting grandeur in a tranquil and natural environment where the warm turquoise sea caresses the golden sand of Maikhao Beach. Escape to a tropical playground where the warm turquoise sea caresses the golden sand of Maikhao Beach nature and sophisticated Thai design converge in celebration of a luxurious stay. Maikhao Dream Villa Resort & Spa, Phuket is a splendid holiday destination offering impeccable personalized services and facilities tailored to exceed guests’ expectations and ensure a “home-away-from-home” stay. ... more   less 
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Also Known As:
Maikhao Dream Villa Hotel Mai Khao
Maikhao Dream Villa Resort And Spa Phuket/Mai Khao

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