We stayed at the Marriott Vacation Club on a referral from friends who are timeshare owners here for 3 nights (offered complimentary). In summary, the 2-bedrooms villas are great for when travelling with kids/family, but the resort itself is 3-star at best.
Arrival : Marriott has an Arrivals Booth in the terminal, and we were warmly greeted there before being taken to the van for the transfer to the airport. Van had a good baby seat installed. The ride to the resort took about +/- 25 mins. Prior to arrival we had been confirmed an early check-in at 10am, however upon arrival they said the earliest they can do is 1pm. The official check in time is 4pm. Decided to head to Tesco/Lotus to stock up on supplies before checking-in.
Room : Very spacious and well equipped, however it's not really baby/toddler friendly. There are lots of sharp corners on furniture, massive mirror overlooking the dining table which could easily break with a toddler throwing anything towards it, floor very very slippery when wet etc. In-room baby amenities were thorough and included a sterilizer, cot, bathtub, and high-chair. Having the well-equipped kitchenette and laundry was very useful. Never sat outisde on the balcony due to too many mosquitoes.
Activities/Leisure : The pools are pretty basic and can get quite crowded. This is a family resort so don't expect to come down to the pool areas and expect peace and quiet. The kids club was very underwhelming, especially when compared to the JW Marriott facility next door. My kids really loved the fire show and the baby elephant 'Yaya' that comes to the pool area in the mornings.
"Turtle Tax" : You must know that everything that you pay for at the hotel, and at Turtle Village are at inflated prices - prices that would not be out of place at the Peninsula or Oriental in Bangkok - however the quality is certainly not there. At the Turtle Village supermarket, a 1L bottle of milk is 80baht vs. 45baht for the exact same bottle at Tesco. The taxi to get to Tesco is 1200baht round trip fixed (no regular taxis are allowed any where near Mai Khao beach by the taxi mafia that operates here), but i would imagine that if they were, the ride to Tesco (30mins) would cost about 250baht at most. If you are staying for more than 3-4 days, I would highly recommend getting over to Tesco/Lotus on your first day to stock up on groceries, drinks, supplies etc.
Food : Overall the food we had at the hotel via room service or in the restaurant was decent quality, but as explained above, very poor value for what you received. We tried the delivery option from Kin Dee Restaurant, and would definitely not recommend it - see my separate review. The room service menu was fairly limited, however, as the food was prepared in the JW Marriott kitchens, they were willing and able to cater to special requests.
Service : This is Thailand, so pretty much everyone is unfailingly welcoming and polite sans the Front Office Manager who was pretty rude over the phone when we tried to confirm the late check out on the day prior to our departure. Basically saying that since we had an early check in, he couldn't do a late check-out and he would send the bellman at 10am sharp to our room to collect out bags.
Overall : I liked the area, as it's quiet but i wouldn't stay here again. Either i would stay at the JW Marriott next door or at the Anantara resort which is next door, and was fantastic. Whilst walking through the resort to get to the beach, we stumbled upon the GM's evening cocktails, and even though we said that we weren't staying at their resort, they still invited us to have a glass of wine.
Ask for a room in Block 1. We had a room in Block 4 and was a distance away from the main building a...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.