What can i say every thing was perfect .Needed for nothing staff were excellent and friendly and went out of their way to make our stay brilliant and relaxing .Rooms were spotless food was excellent even the kids ate well . .Kids club was brill kids loved it and was sad to leave .So roll on next year we will be back

Until.......... the second day we are all scratching our legs and arms with some sort of insect bites!!??!!,,we are sure its not mosquitos though... when im finished downloading our pictures ,,,( just went back home oct 2012) i will post it here..
Hoping that the staff would do something about this problem.. we didnt have time to complain at the reception we dont want to ruin our good moods with this insect bites that when you wake up in the morning you'll be scratching the whole day and even cannot wear bathing suits because of this,, we are 2 groups of family one with the view over the pool and one room on the other side of the building,, and also we dont have time to complain when we checked out it was 5:30 in the morning,, but We are really hoping that they will see this comment as well as the other visitors of this hotel,,,

DO something with the bed bugs!!! thank you,, luckily our baby he didnt get bites cause i brought with us his bed cover ... only us 4 gets it and the other family that is with us on the other room.
otherwise all was fine not perfect but its ok...

All we can say is ...staff some are friendly some are not, but its ok we can ignore some occassions, showteam with Smileys are fun especially for kids like our little son he adores it.., for family vacation its ok but not for couples looking for some other types of nite entertainment,, this is mostly for family vacation,,,

This is a decent looking hotel, nice pool area, good food, and nice people work there. However, there are somethings you should consider if your traveling from the states.

First of all, it is a family hotel completely. It does not cater to couples whatsoever. There will be a much of naked, screaming kids everywhere you go chasing after some guy in a dog costume wearing a dirty diaper (I think his name is Smiley). They are so family oriented, you cannot get a queen/king sized bed. We were on our honeymoon and we needed to sleep on two twin beds pushed together.

Second, there will be nothing but Germans. Germans are nice people, don't get me wrong, but we yerned to hear someone speaking English.

Third, there is not much to do in the town. We took lots of naps and walked on the beach. Also, there is no fitness center, something I was particularly unhappy about.

Sayed here 1 week all inclusive from 29th Sep with my wife and daughter (6)
Quite simply it was our best holilday ever due to : location, staff, food, kids club, weather, beach.

We arrived very tired after a long trip from Aberdeen that started with a 7am check in and finished with 5pm arrival at hotel. Be aware with Thomas Cook this is the 2nd last drop off and the trip from the airport was 1hr 45 mins. We actually touched down in Palma at 2pm, so allow nearly 3 hours to get to the hotel.

Fortunately we perked up when we saw the hotel. Bob checked us in and ran through the hotel facilities and AI options. We were given a room in block 5 facing the side road, but this turned out to be about the best location as it was the opposite side to the stage and fairly quiet (although there was some noise from late night bin emptying) It also had a partial sea view.

Room. No.5512 i think. This was a 1 bedroom apartment. I felt it looked fine. A lot of people say dated, but it was kept very clean. The maid sometimes left animal figures made from the towels. My daughter loved coming in to to the room to see what she had made. The main bedroom had 2 single beds pushed together but were very comfortable. The sofa bed in living area did not look so good, but daughter slept very well on it. Only complaint with the room was the heat. Even though it was a lot cooler than summer i found the air con to be insufficient. Not sure if this was turned down by the hotel. The wife & I struggled to sleep, so we ended up leaving the balcony doors open. This meant the air.con went off but is was stil cooler.

Food & Drink : Restaurant was very large and crowded if you went at the popular time (7pm). We struggled to get a table at that time, so started going earlier and there was no problem. This was without doubt the best buffet style food i have ever come across. There was always plenty to choose from and always something being cooked fresh in front of you. Being A.I. you just helped yourself to beer or wine or soft drinks, all of which were tried (and liked !)
We had a lovely cooked breakfast every morning, and daughter had plenty of cereal to choose from.
Lunch could be had in the main restaurant (giving a bigger choice) or at the poolside bar where there was a reasonable selection of burgers, hot dogs, pizzas, paella etc
In the evening you could get cocktails from the poolside bar when watching the shows. These were all pre-mixed for A.I. guests, but seemed very nice to us (esp after 2 or 3 !)

Entertainment
Our daughter went to mini club (up to 8 years old i think) and loved it. It ran from 10.30am to 12.45pm then 3pm to 4.45pm. Most of the kids were German, Dutch or Scandinavian but this didn't stop my daughter making friends. The girls working were superb with the kids and seemed to speak every language so no one felt left out. They did pony riding, face painting, t-shirt painting, drawing, painting, beach games amongst others.
In the evening there was a kids disco at about 7.30 for an hour. Afterwards the kids would get awards for the mini club activities (my daughter was delighted to get two medals during the week)
The staff definitely made this better than it actually was, with their enthusiasm and good humour. Everything was relaid in 3 or 4 languages so all the kids knew what was going on. Most songs where in German, but some in English. Saying that we are still humming along at home a week later to Cowboy Johnny and now looking to download the MP3 !
We didn't stay up for any of the adult entetainment after the disco as felt 9pm was late enough for our daughter. This ended about 10.30pm each night so not too late. The bars still stayed open till midnight for AI guests.

Location : I would be surprised if there is a better beachfront location in Europe ? It is 13 steps from the pool bar to the beach. The sea was lovely and warm and slopes very gently before it gets deep, ideal for kids. We hired sunbeds and parasol for 4 days and this was 10.30 euros per day. You do get hassled by the sunglasses salesmen etc but this didn't detract from the sense of bliss you get just lying back on the sunbed looking at the stunning view.

Pools : The two outdoor pools looked very nice, but were totally freezing, so only managed one brief dip. The indoor pool had just opened for the end of season and this seemed slightly heated, so we used a couple of times. Having popped in to see the Condessa De La Bahia down the road, thought that maybe some slides would improve the pools a bit. There is room for something down the bottom end.
Tip here is to leave your beach towels at home and hire from reception at 10E per towel. You can change every day except Sunday, then get deposit back when you return the towels to reception. Also note that reception give AI guest free 1.5L bottles of water (although they don't tell you that at check in) Ideal for keeping in the fridge in your room.

Overall : Couldn't recommend this hotel highly enough. We had a brilliant holiday, and it has the best staff i have ever come across in my many trips to Spain.