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“Chilling Holiday” 5 of 5 stars
Review of Iberostar Alcudia Park

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Iberostar Alcudia Park
4.0 of 5 Resort (All-Inclusive)   |   Avenida Albufera, 30-Las Gaviotas | Bahía de Alcudia, 07408 Playa de Muro, Majorca, Spain   |  
Hotel amenities
Ranked #8 of 30 Hotels in Playa de Muro
Scunthorpe, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Chilling Holiday”
5 of 5 stars Reviewed November 9, 2012

What can i say every thing was perfect .Needed for nothing staff were excellent and friendly and went out of their way to make our stay brilliant and relaxing .Rooms were spotless food was excellent even the kids ate well . .Kids club was brill kids loved it and was sad to leave .So roll on next year we will be back

Room Tip: pool and sea view a must
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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787 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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English first
Zurich, Switzerland
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 15, 2012

Until.......... the second day we are all scratching our legs and arms with some sort of insect bites!!??!!,,we are sure its not mosquitos though... when im finished downloading our pictures ,,,( just went back home oct 2012) i will post it here..
Hoping that the staff would do something about this problem.. we didnt have time to complain at the reception we dont want to ruin our good moods with this insect bites that when you wake up in the morning you'll be scratching the whole day and even cannot wear bathing suits because of this,, we are 2 groups of family one with the view over the pool and one room on the other side of the building,, and also we dont have time to complain when we checked out it was 5:30 in the morning,, but We are really hoping that they will see this comment as well as the other visitors of this hotel,,,

DO something with the bed bugs!!! thank you,, luckily our baby he didnt get bites cause i brought with us his bed cover ... only us 4 gets it and the other family that is with us on the other room.
otherwise all was fine not perfect but its ok...

All we can say is ...staff some are friendly some are not, but its ok we can ignore some occassions, showteam with Smileys are fun especially for kids like our little son he adores it.., for family vacation its ok but not for couples looking for some other types of nite entertainment,, this is mostly for family vacation,,,

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Alcudia Park, responded to this review, October 31, 2012
Dear guest,

As to us the vision of our clients is the clue to complete guest-satisfaction, we are very grateful for the time and effort you spent writing this review. We are fully aware that this is the best way to achieve superiority and excellence in our daily services.

After reading your review we carried out a thorough and extensive research and therefore we can affirm with total security that there are no bed bugs in the Iberostar Alcudia Park. Nevertheless, we empathize with you and we understand your frustration and concern. The Iberostar Alcudia Park Aparthotel is located in an extraordinary geographical area, right on the beach front and is surrounded by lush pine groves and the natural reserves of Albufera and Es Comú. Due to all this and the huge gardens, the green areas and the climatology there is a punctual invasion of flies and mosquitoes. We do have in place an established infestation treatment plan and we take preventive measures to avoid that this affects the comfort of our guests. As now we are completely sure that the inconvenience you suffered wasn´t provoked by bed bugs we hope that the discomfort you went through is completely remedied.

Further, we are glad that your family enjoyed our animation program and the professionalism of our staff. We strive to offer wonderful holidays and reading that you had a lovely vacation is the best reward for our daily efforts.

On behalf of the staff and myself, I must say we were all delighted to have you at the Iberostar Alcudia Park. We trust it will not be long before you will be back with us for another visit. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further enquiry you may have.

Yours faithfully,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 12, 2012

This is a decent looking hotel, nice pool area, good food, and nice people work there. However, there are somethings you should consider if your traveling from the states.

First of all, it is a family hotel completely. It does not cater to couples whatsoever. There will be a much of naked, screaming kids everywhere you go chasing after some guy in a dog costume wearing a dirty diaper (I think his name is Smiley). They are so family oriented, you cannot get a queen/king sized bed. We were on our honeymoon and we needed to sleep on two twin beds pushed together.

Second, there will be nothing but Germans. Germans are nice people, don't get me wrong, but we yerned to hear someone speaking English.

Third, there is not much to do in the town. We took lots of naps and walked on the beach. Also, there is no fitness center, something I was particularly unhappy about.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Alcudia Park, responded to this review, October 15, 2012
Dear guest,

First of all, we would like to congratulate you with your recent marriage. We feel honored that you chose the Iberostar Alcudia Park for your honeymoon and hope that your stay was as enjoyable as possible. To continue, we are grateful that you shared your experience because we are convinced that the first step to satisfy all our guests is to read their reviews carefully and try to adapt as much as possible to their needs and wishes.

Related to the double bed, we would like to inform you that in many of our Iberostar hotels, we do have them available, and therefore we suggest that for your next holiday you contact the booked hotel to require special wishes like this one. As we also offer “Adults Only” establishments and hotels specialized in sports and leisure, we would like to offer you a very personal booking guidance through our call center, to make sure next time you become what you actually desire.

On the other hand, it fills us with proud to read that you find the meals excellent and the staff nice. These features are our prime pillars because we are convinced that only through their excellence we will be able to reach complete client satisfaction. We will pass this compliments to the concerning colleagues, as this kind of reconfirming mentions, help us to continue working motivated in the future. It is also a pleasure to read that you enjoyed the nice pool area designed to offer all the desired relax to holidaymakers.

Once again thank you for your feedback, we do appreciate all of your comments as they can help us to improve. We hope to see you again in the near future and to have the opportunity to offer you a very enjoyable experience with Iberostar.

Sincerely yours,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 11, 2012

Sayed here 1 week all inclusive from 29th Sep with my wife and daughter (6)
Quite simply it was our best holilday ever due to : location, staff, food, kids club, weather, beach.

We arrived very tired after a long trip from Aberdeen that started with a 7am check in and finished with 5pm arrival at hotel. Be aware with Thomas Cook this is the 2nd last drop off and the trip from the airport was 1hr 45 mins. We actually touched down in Palma at 2pm, so allow nearly 3 hours to get to the hotel.

Fortunately we perked up when we saw the hotel. Bob checked us in and ran through the hotel facilities and AI options. We were given a room in block 5 facing the side road, but this turned out to be about the best location as it was the opposite side to the stage and fairly quiet (although there was some noise from late night bin emptying) It also had a partial sea view.

Room. No.5512 i think. This was a 1 bedroom apartment. I felt it looked fine. A lot of people say dated, but it was kept very clean. The maid sometimes left animal figures made from the towels. My daughter loved coming in to to the room to see what she had made. The main bedroom had 2 single beds pushed together but were very comfortable. The sofa bed in living area did not look so good, but daughter slept very well on it. Only complaint with the room was the heat. Even though it was a lot cooler than summer i found the air con to be insufficient. Not sure if this was turned down by the hotel. The wife & I struggled to sleep, so we ended up leaving the balcony doors open. This meant the air.con went off but is was stil cooler.

Food & Drink : Restaurant was very large and crowded if you went at the popular time (7pm). We struggled to get a table at that time, so started going earlier and there was no problem. This was without doubt the best buffet style food i have ever come across. There was always plenty to choose from and always something being cooked fresh in front of you. Being A.I. you just helped yourself to beer or wine or soft drinks, all of which were tried (and liked !)
We had a lovely cooked breakfast every morning, and daughter had plenty of cereal to choose from.
Lunch could be had in the main restaurant (giving a bigger choice) or at the poolside bar where there was a reasonable selection of burgers, hot dogs, pizzas, paella etc
In the evening you could get cocktails from the poolside bar when watching the shows. These were all pre-mixed for A.I. guests, but seemed very nice to us (esp after 2 or 3 !)

Entertainment
Our daughter went to mini club (up to 8 years old i think) and loved it. It ran from 10.30am to 12.45pm then 3pm to 4.45pm. Most of the kids were German, Dutch or Scandinavian but this didn't stop my daughter making friends. The girls working were superb with the kids and seemed to speak every language so no one felt left out. They did pony riding, face painting, t-shirt painting, drawing, painting, beach games amongst others.
In the evening there was a kids disco at about 7.30 for an hour. Afterwards the kids would get awards for the mini club activities (my daughter was delighted to get two medals during the week)
The staff definitely made this better than it actually was, with their enthusiasm and good humour. Everything was relaid in 3 or 4 languages so all the kids knew what was going on. Most songs where in German, but some in English. Saying that we are still humming along at home a week later to Cowboy Johnny and now looking to download the MP3 !
We didn't stay up for any of the adult entetainment after the disco as felt 9pm was late enough for our daughter. This ended about 10.30pm each night so not too late. The bars still stayed open till midnight for AI guests.

Location : I would be surprised if there is a better beachfront location in Europe ? It is 13 steps from the pool bar to the beach. The sea was lovely and warm and slopes very gently before it gets deep, ideal for kids. We hired sunbeds and parasol for 4 days and this was 10.30 euros per day. You do get hassled by the sunglasses salesmen etc but this didn't detract from the sense of bliss you get just lying back on the sunbed looking at the stunning view.

Pools : The two outdoor pools looked very nice, but were totally freezing, so only managed one brief dip. The indoor pool had just opened for the end of season and this seemed slightly heated, so we used a couple of times. Having popped in to see the Condessa De La Bahia down the road, thought that maybe some slides would improve the pools a bit. There is room for something down the bottom end.
Tip here is to leave your beach towels at home and hire from reception at 10E per towel. You can change every day except Sunday, then get deposit back when you return the towels to reception. Also note that reception give AI guest free 1.5L bottles of water (although they don't tell you that at check in) Ideal for keeping in the fridge in your room.

Overall : Couldn't recommend this hotel highly enough. We had a brilliant holiday, and it has the best staff i have ever come across in my many trips to Spain.

Room Tip: Pool facing rooms nosy in evening. Most studios face the busy main road. Block 5 best option
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 9, 2012 via mobile

We had just returned from our amazing holiday the kids love it.
The entreatment staff was great. ( Kris,Pedro,Magluf) was great team. Well done to all the staff and we thinking to visit next year.
Our room cleaned every day. The staff at the reception very helpful
The food is delouse and the staff behind the bar was great.
No complain........... :-) 

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 27, 2012

My family and I recently stayed here; this hotel goes out of its way to make your stay perfect. The rooms are spotless and highly polished, and the staff are very friendly. While many of the activities didn't interest me, I did try a few and they were very fun. There is also a 'Mini Club' if you have younger children with you. The hotel is quite close to some shops, however if you would like to reach a city or go sightseeing you will have to travel quite far. (About 15 minutes on a bus...) The restaurant is open almost all day and offers some very nice foods and drinks. The pool area is very clean but the water itself was freezing! The hotel is right next to a really great beach on which they host some of the activities such as beach volleyball.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leitrim, Ireland
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 25, 2012

We travelled there in mid-September and this was our first stay in this hotel.Basic but spotless rooms , excellent facilities, food, pool etc.The staff could not have been nicer and catered to our every need. Would highly recommend this hotel to anyone looking for a nice family orientented hotel.We will be coming back!!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Iberostar Alcudia Park

Address: Avenida Albufera, 30-Las Gaviotas | Bahía de Alcudia, 07408 Playa de Muro, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Beach Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Playa de Muro
#5 Top resorts Hotel in Playa de Muro
#6 Family Hotel in Playa de Muro
#7 Luxury Hotel in Playa de Muro
Price Range (Based on Average Rates): $
Hotel Class:4 star — Iberostar Alcudia Park 4*
Official Description (provided by the hotel):
The IBEROSTAR Alcudia Park apart-hotel is one of the best hotels in Alcudia. Located on the Playa de Muro shoreline, this apartment hotel with exclusive All Inclusive option is ideal for families with children for many reasons including the hotel's unique U-shape, which provides security and privacy, and the shallow sea waters. Likewise, the hotel is home to Alcudia's port promenade, one of the most entertaining in Majorca, in a coveted inlet perfect for water-sports. Our hotel offers 366 apartments, many with lovely sea, pool, or garden views. ... more   less 
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Also Known As:
Iberostar Alcudia Park Hotel Playa De Muro
Iberostar Puerto Alcudia
Iberostar Hotel Alcudia Park
Iberostar Alcudia Park Playa De Muro, Majorca

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