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“First family holiday” 5 of 5 stars
Review of Eix Lagotel

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Eix Lagotel
3.0 of 5 Hotel   |   Circuit del Llac s/n | Urbanizacion las Gaviotas, 07458 Playa de Muro, Majorca, Spain   |  
Hotel amenities
Ranked #14 of 30 Hotels in Playa de Muro
Sunderland, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“First family holiday”
5 of 5 stars Reviewed October 5, 2012

This was our first family holiday with two children 2 and 6. We enjoyed every minute of it, staff were lovely, only ones we found not much help were the first choice reps. Staff go out of their way to help if needed, Fabian really is fab, funny and great with kids. Bar and waiting staff were lovely, treat them with respect and you get the same in return. Weather wasn't great for 2days but plenty to do in hotel and around to keep kids entertained. Free kids club was good for the older child but when they charge for chocolate party etc it's not worth the money, though our son enjoyed it so can't complain.late check out room bit rubbish 350 but if you just use it or a nap and shower before you go then it does the job. Food was a massive selection and different every time. Yes the snack bar is basic but remember the restaurant is open for lunch too, think some people are far too picky. Floor not as slippy as I expected from these reviews. Entertainment was great every night, people who complain just need to get up nd join in or stop moaning! Saying this hotel only had a few days til close of season they went out of their way to make sure the standard was as good as any other week. Would def go back and def recommend to a friend. Thankyou to all staff for an amazing holiday.xx

Room Tip: Pool view fab, bit noisy but I have two kids so used to that!
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardeix, e-commerce at Eix Lagotel, responded to this review, November 26, 2012
Hola
Thanks, we enjoyed reading your review.
Hope to see you again.
best regards
Lagotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,226 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (374)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 29, 2012

We have just got back from this place, we got there late, the reception was very helpful. The first morning we went for breakfast and was very pleased with the selection of food set out. The quality however was not as impressive, most of the food throughout our stay was cool at best. The floor as mentioned in previous reviews, wasnt that slippy, just found the table and chairs move at the slightest touch.
The pools were brilliant, a tad cold but not the hotels fault.
The rooms were basic and the beds pretty poor if i'm honest. balcony was a good size as we had young children, we could sit out there of a night.
The maids... well i'm not sure - they cleaned the rooms when they seemed to feel like it.

The good points pretty much end there though. The food got worse and worse, the lunch meal every day was awful at best.
We went for 11days and after the first week, we had to go out for food every day as it got that bad. BUT this holiday was £20 more than the alternative self catering so won't complain to much.
As the last review says, the bar staff were very unhelpful and rude, and the drink selection was very bad, especially for young kids who dont want fizzy pop rotting there teeth before they Treach 4.
I have to disagree with other people, i thought the entertainment was pretty poor, an annoying spanish man shouting his head off at bingo every single night, and the first four nights we were there had a real crap live band on. Although we did miss, what sounded like good entertainment, a couple of the nights as our kids are 3 and 2 so had to go to bed.
The thing that spoiled it for us was not mainly the hotel, but the ignorant germans that were there, its not just a first choice/ thomson resort.
There was a small free bus to the beach, be prepared to be bullied at the Que for some reason, its only a 15minute walk if you dont have toddlers.
If your going just because of the kids club and entertainment, i really wouldnt bother, the kids entertainers there just looked like they couldnt be bothered, would have had more expression on a ceased robot.
Dont be fooled by what they call "snacks" its hot dogs, burger, and what they call chicken nuggets - honestly you'd get better from a burger stand.
The island itself is beautiful if you can afford a car to look round, but the area by the hotel is very expensive compared to everywhere else. BUT do not ask for a packed lunch - you get - two boiled eggs, bread,ham,cheese slices all wrapped in foil, NO drinks. We felt embarrassed on the coaches when people were bringing out lovely packed lunches and we had something launched in a bag.
The night we went, we paid extra for a late stay, THIS DOES NOT mean you get to stay in your room, you get shipped off into a tiny room with a bathroom, to which the staff tell you not to leave valuables! filled us will lots of confidence as we were leaving all of our bags and possessions in there, will be having words with first choice about this, as we paid a fair bit extra for this.

I promise you i am far from picky when it comes to things like this, but we would definitely not go again, I would suggest to anyone, save a couple more hundred pound and get a 4*.

In conclusion, the hotel itself - not to bad, the entertainment - not the best but not the worst ever... the real big let down was the food. I wouldn't stay again i'm afraid.

Room Tip: single rooms are very noisy on the night. didn't see the double rooms but they lacked the sun if...
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardeix, e-commerce at Eix Lagotel, responded to this review, October 23, 2012
Hola
Thanks for your stay and for your opinion which is very helpful for us.
best regards
Lagotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dorset
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed September 29, 2012

Just returned from a 10 day holiday at the Lagotel in Playa De Muro and I must say we had a great time. Situated at the back of Playa Muro it is only a 10 minute walk to the main areas such as the beach and bars and restaurants. Situated on a Lake there were at times mosquitos but if people used a little bit of common sense and used the repellent the problem went away. This is most definitely a family orientated hotel with entertainment aimed at the lower age groups rather than the adults. Two pool areas with the children mainly sticking to the hotel side rather than across the road. I must admit we were very surprised at the amount of children of school age still on holiday so late in September some of them being annoying to say the least.

The staff although not over friendly were helpful and polite that said the bar staff in the main area were great and it did not take them long to have your drink order ready as you approached the bar. Plastic glasses were the downside fully understand around the pool but at night when all was shut it would have been nice to drink a beer or a wine from a proper glass. The very large screen to us was off putting with the constant football being run on it (not for us we left all that behind). The games area was expensive and if on a tight budget some parents found it difficult to cope with the cost at 2€ a shot.

The food was good and although slightly on the warm rather than hot side was well prepared and covered all nationalities the salad selection along with the fish was excellent. Breakfast was well prepared and plentiful. Drinks at meals were provided with all the major soft drinks, house wines and sangria. Tea and coffee was only provided at breakfast. Throughout the day snacks were provided at pool side (for the lady that worried about temperatures) the food was not there long enough for a probe to be used the European appetite is plentiful.

The rooms were clean and adequate for the type of holiday we were on that is three meals a day, sunbathing and frequent visits to the bar. There is no maid service on a Sunday so you will have to make your own bed if you wish, they did however empty the bins on Sunday. Free Wi-Fi throughout the hotel which was a bonus the reception area or IPad corner was well used.
The reps from First Choice were excellent well done guys.

Overall a great stay we would we go back again I would say yes with a family but as a couple no. There are various views about this holiday so a bit like marmite you either like it or not.

Room Tip: Corner rooms are better, pool side rooms have the noise of the bar so stay away
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardeix, e-commerce at Eix Lagotel, responded to this review, October 23, 2012
Hola
Thanks for your stay and for your realistic review.
Hope to see you again.
Best regards
Lagotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Limerick, Ireland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 28, 2012

just back from a week in the lagohotel the only problem i had was with the bar staff who were extremely rude if you are all inclusive they just blank you if you are wearing a tag they dont even say hello to you but if you are paying they are falling all over you a bit of advice to the bar staff be a bit nicer and ye may get a tip off somebody some day

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardeix, e-commerce at Eix Lagotel, responded to this review, October 23, 2012
Hola
Thanks for your stau and for your opinion, we take note of it.
Best regards
Lagotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deal, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 28, 2012

We went to Lagotel Hotel in June this year and we could not fault it - I would definately go back. We went with my mother in law and booked into a family room - I was a bit worried it would be very small and we would get in each others way but we were really surprised at how spacious the room was. The maids were very efficient at cleaning it.
The pools were really good and there was never any problem with getting sunbeds - the pools didnt open until 10am which at first we thought was a bit strange but it was such a good idea - nobody was able to reserve sunbeds at stupid o'clock in the morning and it meant that we could go to breakfast at 9am and be outside ready for the pools to open at 10am. What ever time of day we went to the pool we always got a sunbed - which is a novelty abroad!!!
The snack bars were well stock and always had salad and fruit available. It was always hot and well stocked. Ice cream was available from 12 - 6 and you could help yourself as much as possible. The drinks were also very good and you could get slush puppies for the kids and cheap versions of malibu and bacardi - which was a bonus!!! As it was the world cup - they had a big tv in the main bar so all the football fans were happy!!
The restaurant was always clean although the only downside was the floor - it was clean but so slippery which was at times quite dangerous and the chairs felt like they were always slipping. The food was always hot and there was always quite a variety of food. Although after being there for two weeks the food did get a bit boring and repeated itself but I think you get that on any all inclusive that you go on.
The entertainment was brilliant and the activities during the day were great - although I was slightly disappointed that there was no aqua aerobics!! The First Choice kids club was fab and my son really enjoyed going although a lot of the activities required you to pay an additional amount - which did get a bit expensive after 2 weeks!! The evening entertainment was brilliant and it was acts brought in from the local area rather than the reps doing it themselves. There were a couple of shows that we didnt stay up for but overall the entertainment was really good. Fabio and his team really did make the holiday and were really entertaining at all times of the day.
We went in June and apart from a couple of cloudy days the weather was fantastic and just got hotter and hotter as the weeks go on. The beach was about a 10 min walk away but the hotel provided a shuttle bus that came at regular times which was very convenient. There was a lake by the hotel and you could hire a pedalo to ride over the lake which was great - the only downside was the mosquitos - they were everywhere. I never normally get bitten but this year I did get bitten a number of times. I must admit that we did see this on some of the reviews but we thought it wouldnt be that bad so we didnt take anything with us but I would recommend you take insect repellant. We brought a citronella candle from the local shop and lit that every night which did work and we brought a insect bite cream that worked but it was expensive and would probably have been cheaper in this country.
I would definately go back as we had such a great time and we were all so upset when we had to go home!!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardeix, e-commerce at Eix Lagotel, responded to this review, October 23, 2012
Hola
Muchas gracias. Happy guests makes us happy.
Hope to see you again.
Best regards
Lagotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ely
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 28, 2012

Lagotellll! Where do I start, stayed for a week middle of the month, room was pretty good with a top of the range TV and comfortable beds. Good buffet and I didn't see anyone slip over once, despite what reviews i've read. Pool was relaxing and never busy, bar staff were super friendly. Weather was very hot and I was surprised I didn't get any mozzy bites. What made the holiday though was how friendly the first choice staff were, as I have added in a couple of photos I took

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardeix, e-commerce at Eix Lagotel, responded to this review, October 23, 2012
Hola
Thanks, we enjoy reading reviews of happy guests.
Hope to see you again.
best regards
Lagotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leigh, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 27, 2012

Returned 26th sept after 7 nights at Lagotel. Why people on here have slagged this place off is beyond me. I travelled with 2 adults and my 3 kids( 13, 6 &5) and all of us had a fantastic time. good variety of food at each meal, good variety of snacks for the kids throughout the day and a good variety of drinks served day and night. On arrival the staff were very helpful and pleasant as youd expect and remained so through our hoilday. All kitchen and dining room staff are very polite and friendly. Fabien was a great compere/entertainer and a very nice guy. I can imagine the place (especially the pools) may get a little crowded in peak season but still this is to be expected if you choose to go at that time!!!! Beautiful beach only a 10 minute walk away, as is the local town strip with plenty of shops and restaurants if you fancy something different. I must recommend taking the day trip to Western Water Park, WHAT A SUPERB PLACE THAT IS!!! The "entertainment" at Lagotel wasnt my cup of tea BUT this is definitely not a complaint, just an opinion. I honestly cannot fault the place and would(and most likely will!)happily return in future. Dan, Greater Manchester.

Room Tip: I would personally request being on the pool side. Although this is were the entertainment goes on t...
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardeix, e-commerce at Eix Lagotel, responded to this review, October 23, 2012
Hola
Many thanks for your opinion, we liked it and found it realistic.
Hope to see you again.
best regards
Lagotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eix Lagotel

Address: Circuit del Llac s/n | Urbanizacion las Gaviotas, 07458 Playa de Muro, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Playa de Muro
#14 Family Hotel in Playa de Muro
Price Range (Based on Average Rates): $
Hotel Class:3 star — Eix Lagotel 3*
Number of rooms: 340
Official Description (provided by the hotel):
A complex comprising hotel and apartments in the Platja de Muro, situated next to the natural park of s’Albufera. The park is formed by grassy areas, dunes and salt marshes and is of great ornithological and scenic value, and is surrounded by two gardens of approximately 200m² each with a lake and jetty. ... more   less 
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Also Known As:
Lagotel Hotel Playa De Muro
Lagotel Alcudia
Lagotel Majorca
Eix Lagotel Playa De Muro, Majorca

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