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“Best not good enough” 2 of 5 stars
Review of Hotel Chichen Itza

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Hotel Chichen Itza
2.5 of 5 Hotel   |   Main Street Piste, Piste 97751, Mexico (Formerly Best Western)   |  
Hotel amenities
Ranked #1 of 3 hotels in Piste
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
52 helpful votes 52 helpful votes
“Best not good enough”
2 of 5 stars Reviewed December 21, 2012

We stayed here for three nights in a ground floor room which was damp and noisy. You could hear the air con in the room above; tour groups woke us early every morning. Staff were indifferent and the restaurant was ordinary and over-priced. After two meals there, we ate elsewhere. Piste is a dusty town, offering little for tourists. Next time I would make Valladolid my base. Much better value and more choices. It also has the wonderful private home/museum Casa de los Venados.

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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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171 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
York, United Kingdom
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 18, 2012

We stayed here for three nights of our 'Yucatan Explorer' trip. Room was of a good size, clean and comfortable but a little noisy as it was above the bar. Having said that it didn't really matter as we could shut the bathroom door which made it a lot quieter and we were tired from our long journey and the full, interesting days visiting local sites with our excellent guide. Food was good, though initially a bit restricted for vegetarians on the 'official' menu, but the staff were very kind in cooking something special for us when they realised we didn't eat meat or fish. The location was good, being close to the village and its shops. We kept hearing fireworks during our stay, which turned out to be the Fiesta. Long may local traditions continue.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton
Top Contributor
150 reviews 150 reviews
34 hotel reviews
Reviews in 69 cities Reviews in 69 cities
240 helpful votes 240 helpful votes
5 of 5 stars Reviewed December 17, 2012

This Best Western Hotel sits just outside the Chichen Itza site, and we stayed here for 3 nights, whilst on tour, and had nothing to complain about, we had a ground floor room, and used both the bar, and restaurant, although the actual menu was a little plain, but on 2 nights they had a buffet which was much better, and gave a wider selection of foods. The staff at the Hotel could not do enough for us, and would recommend this hotel both for the local sites, and also being in the small town which does give you the opportunity to see what is around locally, as when we stayed there they had a local celebration going on, and the main square was all lit up, and everybody was joyful

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review, February 3, 2013
Thank you so much for your wonderful comments! They mean the world to us. We greatly appreciate your visit. Come again !!
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Chichester, England, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 1, 2012

We were pleasantly surprised by this budget option. The room was clean and spacious and the water was hot. We used this as an overnight stop off so that we could get to Chichen Itza first thing and it served its purpose very well. Our only criticism would be the food. We dined in the restaurant in the evening and had to send our spaghetti back. To their credit the waiters agreed it was not to standard and did not charge us. (The pizzeria down the road was great)

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review, December 7, 2012
Thank you for your pleasant comments!
I have taken note on your comment on the spaghetti. It will be hot next time you come.
Muchas Gracias! Safe Travels.
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Launceston, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 8, 2012

The gardens were beautiful, the WIFI reliable, the pool clean and easily accessible, I loved the earthy charm of my large, light and airy upstairs room, breakfast was good, staff friendly and helpful and excellent value for money. What more could you ask for?

I would highly recommend this hotel if you are looking to visit Chichen Itza.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review, November 10, 2012
...And we love your comments! Thank you for sharing them!
All of us at the Hotel Chichen Itza wish you safe and happy travels!!
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London
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 6, 2012

The best western at Chichen Itza is a great choice. It is located in Piste, a town walking distance from the ruins or a short taxi. The room was spacious and clean and had a nice pool. the hotel has a restaurant or there are a number of restaurants close by. The breakfast was not included but was very nice. The room had free wifi but we could not access it from our mobile phones.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chichenuxmal, Owner at Hotel Chichen Itza, responded to this review, November 10, 2012
Thanks for your very nice review!
We were all happy to be your host while you toured the Maya civilization's most holy city, Chichen Itza. Safe travels. Come back soon!
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Zagreb, Croatia
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 22, 2012

The hotel is nice, on the main street through Piste and relatively close to Chichen-Itza ruins.
Before coming to this one, we have seen a few from the ouside only and this is the only one that seemed acceptable.
The hotel is pricey but good for short stay. We stayed at the hotel for one night (breakfast not included). The room was very nice and the hotel has a pool.
The receptionists were not very helpful, I had to fight for their attention and the wi-fi was not working and they did not do anything about it.
The pool was nice and we actually took a swimm. All in all, great for a short stay and nothing else.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Hotel Chichen Itza

Address: Main Street Piste, Piste 97751, Mexico (Formerly Best Western)
Location: Mexico > Yucatan Peninsula > Yucatan > Piste
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 hotels in Piste
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Chichen Itza 2.5*
Official Description (provided by the hotel):
Great local ambiance with the comfort of being in the center of the town of Piste, less than one mile from the archaeological site of Chichen Itza. Recently renovated, the hotel features gracious rooms overlooking a tropical garden with pool, restaurant, bar, parking lot, sat tv, free internet for our guests. ... more   less 
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Also Known As:
Chichen Itza Hotel

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