Not easy to write a review because this hotel has such a mix of positives and negatives.
POSITIVES:- Location is excellent - right on the beach, views of sea from all bedrooms, plus lovely grounds, attractive and clean swimming pool, many staff are delightful being efficient and friendly and very good choice of well prepared local dishes are served in the restaurant. The (relatively new?) manager is aware of the hotel's short comings and was open in discussion with us and certainly concerns about our first room were addressed promptly.
NEGATIVES:- This hotel is very tired; there is a renovation programme in place but this is not being managed very well - they are trying to run the hotel as if the renovation wasn't taking place.eg our room was not ready when we arrived, it had been renovated that day!!! Next door rooms were still in the midst of renovation so stairs and corridors were covered in builders dust. Obviously we complained and we were able to move the following day to a better room. Our 'renovated' room had no handle on the door, badly stained bedhead and mucky floor. Other guests told us of renovated rooms with wet paint and blocked shower heads.
Other concerns replicate what others have said eg (and surprisingly in our experience for the Caribbean) some staff are inefficient and miserable, the restaurant appears understaffed which may account for the problem.
There is a Faulty Towers type feel to this hotel - watching guests searching the grounds for sun beds which are not broken, trying to change pool towels at any other time than 10.00am, trying to obtain a second glass of wine at dinner (it would invarably arrive after the dessert course) and our picnic lunch came in a cool box without a lid!
- Official Description (provided by the hotel):
- "best beach resort experience in Tobago" ... more less
- Reservation Options:
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- Also Known As:
- Turtle Beach By Rex Hotel Scarborough
- Turtle Beach Tobago
- Turtle Beach Rex Resorts
- Turtle Beach Hotel Tobago
- Turtle Beach By Rex Resorts Tobago/Plymouth