riverside is a mixed bag of good and bad. First the good--pool is lovely if a bit cold, plenty of loungers, breakfast and snacks are very good. The bathrooms are excellent. Bad points--the average room looks nothing like the pictures, these seem to be corner suites. Recepton staff are not the best and their english is either poor or they pretend it is. We had 3 in the room but on arrival the extra bed was missing so we had to wait for housekeeping to bring the bed. We also had only enough glasses etc for 2 and never managed to get all we needed. the extra bed was put in front of the low level shelves so the bed head was a foot out from the wall and the pillow kept falling of the end .Then the pillows themselves -the smallest thinnest i have ever seen, we requested more and 14 hrs later after 2 more requests we got them. I asked for an iron and was told they were not provided as they had a laundry service-- not a lot of use when you just need to give something a quick press so we went around in wrinkled clothes.The bar service is slow and the drinks expensive we called in for a night cap and i ordered vodka only to be told they hadnt any left and wouldnt have until the next day. Room key swipes are also an issue we were given 1 and when we asked for another there were none available, this was inconvenient as i wanted to do my own thing some days and having to stick to times for the others to get in the room curtailed my enjoyment. The hotel is to far from most amenities and a car is necessary to get anywhere. The long corridors are very dark during the day but better at night. I have had much better service and facilities in a 2 star.
- Also Known As:
- Agua Hotels Riverside Hotel
- Agua Hotels Riverside Hotel Lagoa
- Agua Hotels Riverside Portugal/Lagoa, Algarve
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