We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“An experience unlike no other.” 5 of 5 stars
Review of Banyan Tree Ungasan, Bali

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Banyan Tree Ungasan, Bali to your Saves list
Banyan Tree Ungasan, Bali
5.0 of 5 Hotel   |   Jl. Melasti | Banjar Kelod, Ungasan, Bali 80364, Indonesia   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #1 of 11 Hotels in Ungasan
Certificate of Excellence
Seoul
1 review
“An experience unlike no other.”
5 of 5 stars Reviewed July 10, 2014

I would have to say that my stay here was fantastic. The staff was very professional, service-minded and kind. I was very impressed with the room's condition. Next time I visit Bali BTU will be my choice.

Room Tip: Only letdown - the gym should be upgraded with more equipment.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne_Busfield, General Manager at Banyan Tree Ungasan, Bali, responded to this review, July 28, 2014
Dear Scottfree2014, Thank you very much for choosing Banyan Tree Ungasan and sharing your experience with us on Tripadvisor. I was really happy to read that you enjoyed your stay so much and that our team took great care of you. We look forward to welcoming you back in the not too distant future to experience another great time at Banyan Tree Ungasan. Warm regards, Anne Busfield, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

642 reviews from our community

Traveler rating
    475
    104
    35
    18
    10
See reviews for
148
368
14
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 6, 2014

We have just returned from two weeks in Bali, where we stayed at Banyan Tree in Ungasan, and it was nothing short of amazing. From the pool villa to the atmosphere and views, everything was exceptional.

We arrived to the traditional Balinese welcome ritual which was a lovely touch. Check-in was smooth and after over 17 hours on a plane, the ice cold face cloth and iced ginger drink was a refreshing way to begin our holiday. We were shown to our villa and the member of staff walked us through the various rooms and explained how to use everything from the jacuzzi to the air con. As it was an anniversary, we were even greeted by a petal filled bath and bottle of wine to celebrate. The turn down service was a really nice touch and something we took advantage of every evening. You wouldn't even notice the house-keeping staff were there most of the time and they were so polite and thorough.

We ate at all three of the restaurants and were not disappointed. Jumana was particularly stand out because of the views, quality of food and atmosphere. Bambu was a frequent haunt of ours too and we would recommend making time for the buffet and evening of traditional Balinese dance.

We also went on a number of excursions, organised by the hotel. Having seen previous reviews about the price of these, we weren't sure what to expect. However, for the ease of the entire process, quality of transfer and experience it was actually excellent value for money. We chose snorkelling, elephant trekking and a few others - all of which were great.

The main infinity pool is pretty quiet and we were regularly the only two there. It was amazing to be in such a tranquil setting and the pool staff kept us fully stocked with water and towels during each visit. The staff were amongst the most professional and attentive we have ever experienced. They took the time to learn our names and ask about our plans for the holiday, which showed a genuine interest that can sometimes be lacking in these sorts of resorts. Really impressive.

We will definitely be going back to Bali and to Banyan Tree. It was absolutely stand out.

A tip for all who visit Banyan Tree - when you are told that dialling "0" will put you in touch with guest services who can help with pretty much any request, they really aren't lying! Guest services could not do enough for us and were brilliant.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne_Busfield, General Manager at Banyan Tree Ungasan, Bali, responded to this review, July 7, 2014
Dear EWorth, Thank you very much for choosing Banyan Tree Ungasan and sharing your experience with us on Tripadvisor. I was delighted to read that we exceeded all your expectations during your stay from the welcoming ceremony down to amazing infinity pool. I was really happy to read that our team made you feel so special during your stay We look forward to welcoming you back in the not too distant future to experience another great time at Banyan Tree Ungasan. Warm regards, Anne Busfield, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jamnagar, India
Level Contributor
59 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed July 5, 2014

I stayed here for 3 nights on my Honeymoon in June 2014. Initially I had booked a Sea View villa with private pool, but the experience was not great in the room as on the day 1 one of the chairs broke and the very next day the toilet started leaking and the whole bathroom was with water. On request they changed my room and upgraded me to Ocean View Villa with private pool the next day, but the doors and its locks were not well maintained. Otherwise everything went well. The location is quite nice and you get your own privacy and quality time with your partner. The food quality was also good.

Room Tip: Go for the Ocean Villa if you want to spend more, otherwise Sea Villa are also good and the view fro...
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne_Busfield, General Manager at Banyan Tree Ungasan, Bali, responded to this review, July 7, 2014
Dear Nikesh_Vassa, Thank you very much for choosing Banyan Tree Ungasan to spend your holiday. I was so pleased to read your positive comments about your stay. However, I was so sorry to read that you had issues with some of the villa faciltiies. This is definitely not our normal standard and we have taken corrective actions relating to this matter. Thank you for sharing your feedback, it is of great assistance to help us improve our guest experience. Best regards Anne Busfield, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
1 review
5 of 5 stars Reviewed July 1, 2014

It's really an unforgettable experience for us. The service and amenities
, the facility, the ocean view and the food etc. everything here is just so great. I gonna come back and strongly reommend to my friends.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne_Busfield, General Manager at Banyan Tree Ungasan, Bali, responded to this review, July 2, 2014
Dear Liaoxujun, Thank you very much for choosing to stay at Banyan Tree Ungasan and for sharing your experience with us on Tripadvisor. I was delighted to read that we exceeded all your expectations during your stay. We look forward to welcoming you back in the not too distant future to experience another great time at Banyan Tree Ungasan. Warm regards, Anne Busfield, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 28, 2014 via mobile

We came to the Banyan Tree for the 2nd week of our honeymoon. We booked a garden view villa. Upon arrival we were greeted by a lovely member of staff who gave us a traditional Balinese welcome which was lovely! Check in was quick however the only downside was that they had no idea it was our honeymoon until we filled out the checklist. But this was rectified later when some lovely staff members came to decorate our bathroom and gave us a bottle wine to enjoy.

The villas are beautiful and so luxurious! It was a joy to wake up there each morning. The staff came twice a day to clean the villa and we got a little treat on our bed every evening which was a nice touch. The pool in the villa was fab and we used it a lot. We didn't use the hot tub much as it did take quite a long time to heat up but it was nice the couple of times we were in it. We got in villa dining most days and the food was lovely. One day we did wake up to find a monkey eating our chips but he soon disappeared with a prawn cracker!

We had dinner in Ju.Ma.Na twice and it was the best place we have ever eaten. Not only was the food amazing but the staff were so attentive and kind. We also ate in Bambu. This was also very good and we ate there most nights when we weren't out and about.

We enjoyed a couple of spa treatmentsand again they were very good. And as always the staff were lovely!

We couldn't find any downsides with this hotel as it was exactly what we were looking for whilst on honeymoon. It's in a quiet location but you can get a taxi to Seminyak or Kuta for 100,000 rupiah. So you get the best of both worlds.

We would definitely come back to the Banyan tree as Anne and all her staff were so welcoming and made our stay truly memorable.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne_Busfield, General Manager at Banyan Tree Ungasan, Bali, responded to this review, July 1, 2014
Dear Gillymcc, Thank you very much for choosing Banyan Tree Ungasan as your place to spend your honeymoon time. I was delighted to read that we exceeded all your expectations during your stay including your beautiful and luxurious villa, fabulous pool and the amazing food in our cliff top fine dining Ju-Ma-Na and Bambu Restaurant. I was really happy to read that our team made you feel so special during your stay. We look forward to welcoming you back in the not too distant future to experience another great time at Banyan Tree Ungasan. Warm regards, Anne Busfield, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 26, 2014

Fantastic service. Incredibly beautiful rooms and infinity pools. Great food. Very friendly and responsive service. A bit far away form the city but worth it. Very private and serene. Regards, Navid Chamdia

Room Tip: Go for the Sanctuary Ocean Villas.
See more room tips
  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with BanyanTree.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne_Busfield, General Manager at Banyan Tree Ungasan, Bali, responded to this review, June 27, 2014
Dear Navid C, Thank you very much for choosing to stay at Banyan Tree Ungasan and for sharing your experience with us on Tripadvisor. I was delighted to read that we exceeded all your expectations during your stay. We look forward to welcoming you back in the not too distant future to experience another great time at Banyan Tree Ungasan. Warm regards, Anne Busfield, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 22, 2014

We were on a family Holiday in Bali for 8 nights at Banyan tree in the Last week of May.

The Resort was Fabulous, very well spaced out and loads of greenery all over.

The Villa ( Garden Pool Villa ) was huge 4500 Sq ft !!! , with a huge living room, huge Bedroom with a huge Bathroom area, with a shower cubicle, Couple fit Tub, Wardrobe, Couple Wash basins with huge mirrors.

The best part of the Villa was the Huge Private Pool, a pretty big Jacuzzi & a huge circular sun bed.

The Resort Infinity Pool is fabulous with amazing Sea views.

We were very impressed with the courteous & friendly staff, be it the reception, house keeping, restaurant, spa, Airport Reps or the buggy & Van drivers, they really know how to make the guest feel like a King. The ever cheerful Yori checked us in and was a delight to meet everytime during our stay, the other reception staff too would be very Happy to Assist with a Smile always :) ( i forget the names (: of the others )


I must mention that the restaurant staff at Bambu ( The mail restaurant ) really went out of their way to ensure that we had customised Veg Menu for us for all the meals that we had there incl the Breakfast, The Chefs at the restaurant would meet us and plans the days menu before hand, and would to our surprise dish out delicious meals.

The Signature restaurant is Jumana, with occupies the most vantage position in the resort & serves the most fabulous 3 & 6 course set meals apart from A La Carte menu. The Bar too serves amazing mocktails & cocktails.

The Banyan Tree Spas are the best in the world and the huge Spa here is no different .. the Spa therapists & the facilities are just out of the world !!!

All in all the Fabulous property, Staff and facilities ensured we had a Memorable & delightful holiday !!!

I must mention that people looking out for a fabulous usable beach, will be disappointed .. as the beach though fabulous looking, isnt really safe to swim in & a tiring 110 steps descend. The location of the resort is in Ungasan, near Jimbaran, which is a good 30-45 min drive to Kuta & Semniyak, The Rock Bar at Ayana is closer though.

Room Tip: The Ocean & Cliff edge view Villas have fabulous views !!!
See more room tips
  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne_Busfield, General Manager at Banyan Tree Ungasan, Bali, responded to this review, June 25, 2014
Dear Vikramkajaria, Thank you very much for choosing to stay at Banyan Tree Ungasan and for sharing your experience with us on Tripadvisor. I was really happy to read that you enjoyed your stay so much and that our team especially Yori took great care of you. Thank you for your detailed comments on our facilities and services that created such a memorable stay for you. We look forward to welcoming you back in the not too distant future to experience another great time at Banyan Tree Ungasan. Warm regards, Anne Busfield, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to Banyan Tree Ungasan, Bali? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Banyan Tree Ungasan, Bali

Address: Jl. Melasti | Banjar Kelod, Ungasan, Bali 80364, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Ungasan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Ungasan
#1 Spa Hotel in Ungasan
#1 Luxury Hotel in Ungasan
#1 On the Beach Hotel in Ungasan
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Banyan Tree Ungasan, Bali 5*
Number of rooms: 73
Official Description (provided by the hotel):
Set high on the cliffs near to the Uluwatu Temple, Banyan Tree Ungasan brings definitive fine cliff top living to the renowned beach island of Bali. An all-pool villa resort located at the southernmost point of Bali, Banyan Tree Ungasan offers one of the best unparalleled views of the Indian Ocean, complete with a level of comfort and privacy synonymous with the Banyan Tree brand. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, HotelTravel.com, Splendia, Odigeo, Hotels.com, Agoda and Jetsetter so you can book your Banyan Tree Ungasan, Bali reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Banyan Tree Ungasan, Bali Hotel Ungasan

Owners: What's your side of the story?

If you own or manage Banyan Tree Ungasan, Bali, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.