This was our last evening in Bali, so we researched to find something really special. Every magazine we picked up during our holiday was boasting the creations of Michelin star chef Christophe Schmitt from Paris visiting the restaurant at Banyan Tree. It was a 30 minute taxi ride from our hotel. On arrival there was a greeting from the GM and a buggy ride to the restaurant. We were very excited as this was looking like it would be an amazing evening of dining. First thing we noticed on arrival at our table was how dirty the napkins were and the single flower on the table was dead .We had chosen the degustation menu with matching wines. The quality of the food was good, but the execution of the food was no where near Michelin Star standard. Cold sorbet on a hot plate, lobster poo tube not removed (yuk), main course plates cleared and dessert delivered immediately, without any cutlery being set. The wine pours were the most unfair part of the evening - less than 100 mls (in my experience, a standard pour accompanying a degustation is between 120 and 150mls) The staff were pleasant enough but had very little food or wine knowledge and there didn't seem to be a host or supervisor present. The visiting Chef did come around in the early part of the evening at which time we voiced our disappointment, especially regarding the entrails still being in tact in one of the dishes - his response was that he didn't actually check that particular dish - there were so many kitchen staff and the restaurant was nowhere near full so that was a very poor response. As for the bill - Don't mind paying top price for amazing food and service but on this occasion we felt sucked in (by all the advertising) and ripped off. Compared to our stunning experiences at the Oak Room, London, Daniel, New York and Vue De Monde Melbourne, the experience at Banyan Tree is one I would rather forget..
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Greetings from Ju-Ma-Na!
Thank you for your feedback on TripAdvisor.com.
I have taken note of your invaluable comments. Rest assured that I have shared them with our Executive team for the areas where your feedback highlights the need for improvements and rest assured that all your comments will be dutifully addressed accordingly.
I would like to thank you again for your patronage to Ju-Ma-Na Restaurant. I hope I will have the opportunity to welcome you back on your next visit where you will notice a significant improvement.
With my best regards,
Director of Food and Beverage
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.