My family visited this resort for 5 days last December 2012. I should start by saying, the moment we landed Cebu AirPort, we expected the private van (recommended to us by the owner) to be there and pick us Up to send us to Hagnaya port (where ferries to Bantayan are stationed). Unfortunately, when i phoned the driver, he was so shocked coz he forgot about our arrival. So we ended up waiting for him for 20 mins or more. We were Very disappointed coz we have already arranged the holiday with the owner months before December and i even phoned the Driver from abroad two weeks before our arrival to remind him.
Then, Jenny (the owner's) wife told us to sms her the moment our ferry Is on the way to Bantayan already so she can arrange one of her staffs to pick us Up from the port to the resort, therefore i did sms here. We arrived in Bantayan port and nobody Is there for us and i had to call her again and ask what happen? She said, the Driver Is on the way. Again, we had to wait for about 10mins.
We arrived At the resort and we were welcomed by friendly staffs with a welcome drink. Good enough! We were told that they only serve breakfast but we can order food deliveries from other restaurants but has to wait not more than An hour for the food to be delivered. It was ok for us. We ordered food and waited about 45mins indeed. That was ok coz we were already informed about it.
However, on our 3rd night, we ordered food from Jenny for dinner and after An hour and a half, the staff told us that one of the menu we ordered was not available so what should we order to replace it? We were shocked again coz it Took them An hour and a half first before they informed us probably because Jenny was too busy talking to her mates and on the phone that she forgot about our order. She must have noticed that we are not Very happy, she then drive her bike on way to the Restaurant where she ordered the food and brought us our food after another hour. She only said that the Restaurant was Very busy without apologizing At all! Fancy that huh? While our 10 year old daughter was already starving that she decided eating biscuits instead. I must commend El (the guy staff) for apologizing to us and offered us a free drinks instead but we relinquished the offer coz we were that disappointed but we told him not to worry coz it's not his fault.
That night itself we have pre-ordered our breakfast for the next morning by 9am. And yes, we ordered it from Jenny again. We woke Up by 7:30 and by 9 am sharp we ask for the breakfast to be serve already and what they said Is just wait a bit. That 'wait a bit' ended Up to be another hour and a half! Fancy that again?
That day we decided to go have a look At the island and ask the guy staff to pls have our bungalow cleaned and he said yes no problem. We were out for atleast 6 hours and when we Came back to our Room, it has not been clean while the guy staff with some other staffs were busy facing the laptop! Thus, we had to wait for another hour for them to clean our bungalow.
Again, there was no apology received! So my husband and I begin to wonder, was it because the staffs and the owners themselves are being ignorant or it has something to do with the island's culture?
Tell you guys, u have to be there to experience it! Me and my husband have been traveling couple of times before but we never experience service as bad as we had from white beach resort! I wrote this not to criticize the resort itself coz personally, it alright for us. But hopefully this will help the owner realize that above all else, for people, great service matters most.
Nevertheless, we wanna thank the other staffs like COCO, VILMA, THELMA and the other girl (I forgot the name) for being so kind and helpful. We really appreciate your help guys!
All the best!
- Official Description (provided by the hotel):
- Your Relax Getaway on a private compound. Getaway Package, Honeymoon Day, Wellness Package promos with free boating tour or motorbike, free WiFi zone. The tropical island Bantayan, Cebu with the beautiful white-sandy palm-beaches of Santa Fe invites you to relax and enjoy the beautiful nature on land and underwater! Just 1 hour by car-ferry from the main island Cebu or direct flight in 20 minutes to Santa Fe Airport! There are the White Beach Bungalows, a private compound in Santa Fe/ Marikaban. We have 2 beaches: Our long white nature beach facing our Coral Garden ideal for snorkeling. Or we take you by boat to "Paradise Beach", our neighbor beach, "private Robinson Beach" perfect to swim in crystal clear water on a white powder sand beach 3 Comfort-Beach-Bungalows 35 sqm good for 2-3 persons. Each beach bungalow has sleeping room, TV-DVD, Fan and living room aircon + 2 Fan, 2 CR and 2 showers! ... more less
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- Also Known As:
- White Beach Bungalows Hotel Bantayan Island
- White Beach Bungalows Bantayan Island, Cebu Island